Send Email Block

• Designer

• 

• Administrator

Send Email Block

This block enables Designer to send an email that an agent created in advance.

Related documentation:

• Getting Started with Designer

Using this block

The Send Email block is used in Digital type applications to send an email to a customer.

A few things to note:

• This block only sends an email that was created by an agent in advance. You cannot use this block to compose a message or specify recipients. (For creating and sending new emails to customers, see the Automated Message block.)
• You can specify an optional From address, if you want the email to display a different From address than the one used in the agent's email.

When Designer processes this block, a new application session is created to process and send the email. If the queue holding the agent's email is associated with a Designer application, the email is sent when that Designer application runs.

Message tab settings

This setting is optional. If you want to display a different From address that the one used in the agent's email, use this setting to select the variable containing the From address to be used.

Results tab settings

Specify the variable in which to store the results of the send email operation.