WFM Metrics

Find everything you need to know about Workforce Management (WFM) metrics.

Related documentation:

Tip

Enabling the use of WFM statistics and metrics in your environment might require assistance from Genesys Professional Services. For more information, contact Genesys Customer Care.

In these metrics, a period refers to the specific granularity of the report being run. For example, for Intra-day granularity a period is 15 minutes; for Daily granularity a period is 1 day; and so on.

Workforce Management Administrator's Guide

Getting started

Daily operations

Reporting and metrics

Primers

Errors and Warnings

WFM Metrics