From Genesys Documentation
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Spikes
Learn about the Spikes dashboard and the reports it contains.
Related documentation:
This dashboard provides a "spikes" view of application sessions over a given period of time. It lets you easily visualize your call volumes by breaking down the total number of sessions by Top Regions, Top Countries, and Top Languages.
Reports on this dashboard
Count Over Time
(See Count Over Time.)
Filter
(See Filter.)
Count Over Time - By Top Regions/Countries/Languages
These panels take the total number of sessions received during the given time period and break them down into individual reports for each item.
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