Overview

Welcome to the Framework 8.1 SIP Server High-Availability Deployment Guide. This document introduces you to the concepts, terminology, and procedures that are relevant to SIP Server high-availability (HA) deployment.

The information includes, but is not limited to, an overview of SIP Server HA architecture, HA workflows, and SIP Server HA-deployment procedures for Windows and UNIX operating systems.

This document can be used together with the Framework 8.1 SIP Server Deployment Guide during your deployment planning.

About SIP Server

SIP Server is the Genesys software component that provides an interface between your telephony hardware and the rest of the Genesys software components in your enterprise. It translates and keeps track of events and requests that come from, and are sent to, the telephony device. SIP Server is an IP"based server that can also act as a messaging interface between SIP Server clients. It is the critical point in allowing your Genesys solution to facilitate and track the contacts that flow through your enterprise.

Intended Audience

These topics primarily intended for system architects or administrators who are responsible for ensuring that systems, including SIP Server, are highly available. It has been written with the assumption that you have a basic understanding of:

• High-availability architecture
• Network design and operation
• Genesys Framework architecture and functions
• Your own network architecture and configurations

Reading Prerequisites

You must read the Framework 8.1 SIP Server Deployment Guide before you use this document. That book contains information about the SIP Server deployment in general.