Web Service Capture Point Native Mode

When operating in native mode, the Web Service Capture Point defines and supports the following capabilities:

• Submit an interaction to a queue or a workbin
• Hold an interaction, either by InteractionId or by ExternalId
• Resume an interaction, either by InteractionId or by ExternalId
• Stop an interaction, either by InteractionId or by ExternalId
• Update an interaction, either by InteractionId or by ExternalId; this includes:
  • Move to a different queue
  • Update interaction properties
  • Delete interaction properties
• Get Info on an interaction, either by InteractionId or by ExternalId
• Ping (for heartbeat monitoring and to obtain health monitoring information)