Media-Channel Status Priorities

For DN types that enable the handling of media-channel interactions from Interaction Server (from the Genesys Multimedia Solution), Stat Server observes the following ranking, from lowest to highest:

• Active
• Available
• NotAvailable
• Blocked
• InteractionDelivering
• InteractionHandlingInternal
• InteractionHandlingOutbound
• InteractionHandlingInbound

This ranking is inherent to Stat Server and cannot be reconfigured otherwise.