As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.
The following information applies to Genesys 8.1.x software and is important for you to note:
In the alerts map and pane, alerts are shown in relation to a geographic region. In release 8.1.2, CCAdv and WA filter alerts by the user�s permission to see the geographic region associated with the alerts. So, to see alerts in the map, you must have permission to the alert�s corresponding geographic region, as well as the reporting region, contact center and application group related to the application or contact group that displays the violation.
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For specific information on any third-party software used in this product, see the Read Me file.
Please consult the Release Note for known issues and recommendations related to your product.