##### Supporting Information

# Troubleshooting

## Permissions

Genesys Agent Scripting applications need write permissions on the target directory. The user that needs this write permission is the user-id (usually everyone) the web server is running as. If it is determined that the problems are due to permission issues, there is a command that can be run that will recursively verify that everyone has full permissions to the required directory. It is

cacls c:\inetpub\wwwroot /t /e /g Everyone:F

The above example is for a system running IIS locally. For users running other systems, replace c:\inetpub\wwwroot with the location in which the web server is running

This allows local users, not remote users, to have read/write access.

In a production environment, security issues may preclude having the permissions set in this manner; however this command is useful in troubleshooting issues that might be related to permissions and want to verify that the permissions are set up to allow full access.