##### File > Convert to Collaborate Mode (or Collaborate) > Collaborate > Administrate

# Update Users

The user maintenance section of the application allows you to add new users and modify and deactivate existing ones.

Clicking the Update Users link in the catalog opens the Update Users window.

## Insert User

The Insert User button allows an administrative user to add new users to the admin database. Clicking the Insert User button opens the Insert User window to appear.

### UserID

This is the UserID that will be used to log into Genesys Agent Scripting in collaboration mode or into the Genesys Agent Scripting Collaboration Administration application. The field can be between 1-100 characters and must be unique.

### First Name

This is the first name of the user. The field can be between 1-100 characters.

### Last Name

This is the last name of the user. The field can be between 1-100 characters.

### Password

This is the password that will be used to log into Genesys Agent Scripting in collaboration mode or into the Genesys Agent Scripting Collaboration Administration application. The field can be between 1-100 characters. It is a password field so any text you enter will be hidden.

### Admin User

When this box is checked, it gives the UserID access to the Genesys Agent Scripting Collaboration Administration application. If it is not checked, the UserID can only be used to log into a collaboration version of Genesys Agent Scripting.

### Insert User

The Insert User button will add a new user to the Genesys Agent Scripting Administration database.

### Cancel

Clicking cancel will bring the administrative user back to the User Maintenance window.

## User Table

The User Table field displays a list of all user accounts. The radio button next to each user allows an administrator to select a specific user account for updating, deleting, or activating.

The following fields are read only.

### UserID

This field displays the UserID for the account.

### First Name

This field displays the First Name for the account.

### Last Name

This field displays the Last Name for the account.

### Admin User

This field tells the administrator if the account is an administrator account. If the box is checked, you can access the Genesys Agent Scripting Collaboration Administration application as well as multi-user databases within Genesys Agent Scripting. If the box is not checked, you can only log into Genesys Agent Scripting.

### Active?

This field tells the administrator if the user account is currently active or inactive. If an account is inactive, that user may not log in to the system.

## Show All Users

Clicking the Show All Users button displays any deactivated accounts in the User Table.

## Update User

Use the fields below to update existing user accounts. When an administrator selects a user account from the User Table, the following fields are populated with information from that account.

### UserID

This is the UserID that will be used to log into Genesys Agent Scripting in collaboration mode or into the Genesys Agent Scripting Collaboration Administration application. The field can be between 1-100 characters and must be unique.

### First Name

This is the first name of the user whose ID is being created. The field can be between 1-100 characters.

### Last Name

This is the last name of the user whose ID is being created. The field can be between 1-100 characters.

### Password

This is the password that will be used to log into Genesys Agent Scripting in collaboration mode or into the Genesys Agent Scripting Collaboration Administration application. The field can be between 1-100 characters. It is a password field so any text you enter will be hidden.

### Admin User

The field allows the administrator to grant access to the Genesys Agent Scripting Collaboration Administration application. If it is checked for a particular user account, the user is also an administrator. If not, the user cannot log in to the admin application.

### Active User

This field is read only. It indicates if the account can currently be used to access the system.

### Update User

After the administrator has finished making changes to the user account, the Update User button will save the changes to the database. If a user account has not been selected and the administrator clicks Update User, a Please Select a User message will appear.

Clicking OK will bring the administrator back to the User Maintenance window.

### Delete User

Deleting (deactivating) a selected user does not remove that user account from the admin database. It just prevents the user from using the account to gain access to Genesys Agent Scripting or the Genesys Agent Scripting Collaboration Administration application. Clicking Delete User without selecting a user account from the User Table will cause a message to appear.

### Activate User

Activating a selected user account allows the user to use that account to log into the system once more. Clicking Activate User without selecting a user account from the User Table will cause a message to appear.