##### Process Flow

# Process Flow Menu Overview

A process flow is a collection of streams in a default order that represents the default path a call will follow. Process flows appear as the second level in the Project Tree, falling under projects. The Process Flow menu is used to create and update process flows. It can be accessed from the menu bar or by right-clicking a process flow in the Project Tree. There are five options in the Process Flow menu:

- Insert Process Flow

- Edit Process Flow

- Save As

- Remove Process Flow

- Insert Stream

With Microsoft Visio 2003 Professional, process flow diagrams are available within Genesys Agent Scripting. A process flow diagram shows the collection of streams that comprise that process flow, a default flow, any branches connecting the streams, and any branches connecting to other process flows.

Right-clicking a process flow diagram brings up a menu containing a subset of the process flow menu items. From this menu, you can

- Layout Shapes

- Print Diagram

- Insert Stream

See process flow diagram icons and information on using process flow diagrams.