These samples show you how to develop custom views for several kinds of open
media interctions, inlcuding:

- Inbound SMS (sms-in)
- Outbound SMS (sms-out)
- Fax
- A "generic" sample that provides the same display as the open media view
rendered by out-of-the-box Genesys Desktop. This sample could be used as a
template for new development.


The samples for sms-in, sms-out, and fax are customized in the same way, except
in the details of the interaction:

    * Navigation-bar: a custom navigation bar image to be displayed in the batch
      navigation (specific to each open media type)
    * Interaction area:
        - Secondary control: Transfer
        - View: a specific view for each open media type
        - Primary controls: specific to each open media type
    * Interaction information with Notepad and Attached data tabs
    * History:
        - two custom images (pending or not pending) to be displayed in the
          History list
        - Interaction detail with three tabs: a specific Detail tab and the
          Notepad and Attached data tabs
    * Workbin:
        - a custom image to be displayed in the workbin
        - Interaction detail with three tabs: a specific Detail tab and the
          Notepad and Attached data tabs

Important notes:
    * For the samples "sms-in" and "sms-out" to work properly, the
      Configuration Layer (CME) option "multimedia/open-media-outbound-queue"
      must be set with a valid queue name.
    * To support fax with tiff format, add the library Java(TM) Advanced Imaging
      API (jai_core.jar, jai_codec.jar) in the directory 
      "webapps/gdesktop/WEB-INF/lib".
      Java(TM) Advanced Imaging API is available at:https://jai.dev.java.net/
      If the library Java(TM) Advanced Imaging API is not installed,
      the compilation of page 'fax-tiff-content.jsp' will fail.