# Genesys Quality Management Suite 8.1.520 : Quality Manager Application Options

Quality Manager application level options (Call Recording application user login.) can be viewed and modified by a user with CC Manager permissions in the Quality Manager Options section of the Administration menu.

1. Click Quality Manager Options to open the Quality Manager Options tab.
2. The Calculating method for non-applicable (N/A) answers setting, controls how the N/A compliance setting for questionnaire answers is calculated. These options are global for all questionnaires. Their purpose is to assign a score to N/A answers that will be statistically non-significant, neither unduly penalizing nor rewarding the agent for being given such an answer. They have the following meaning:
   - Method 1: Use the average value (arithmetic mean) of all the submitted answers in the question group to define the score for all non-applicable answers (that is the score depends on which answers have already been selected). This means that the score given to the N/A answers reflects the agent's performance in the question group as a whole.
   - Method 2: Use the average value (arithmetic mean) of all possible answers for the question groups to define the score for all non-applicable answers (that is the score does not depend on which answers have already been selected). This means that the score given to the N/A answers reflects the average mark of all available answers in the questionnaire.
   - Method 3: Skip the N/A answer (that is exclude this question from the final group score, so N/A answers are ignored). In this case the agent will be awarded a score of zero points for this question.
   - Method 4: Use the average value (arithmetic mean) of all the submitted answers in the evaluation forms to define the score for all non-applicable answers (that is the score depends on which answers have already been selected). This means that the score given to the N/A answers reflects the agent's performance in the evaluation forms as a whole.
     The Records on a page setting is a global count of how many list rows appear on a single list page (for example the evaluation list). Increasing this number can reduce the number of result pages, but also slow down page builds / refreshes
     The following two settings (Custom week interval start, Custom month interval start) enable cultural time settings to be designated, for example in the US, the first day of the week is Sunday, whereas in most of Europe it is Monday (this can be specified in Custom week interval start).
     Notify agent on evaluation creation notifies agents automatically that an evaluation has been created for them. This allows them to follow the progress of the evaluation and (if they are given the view report permission) to view the results. Evaluators get email notifications regardless of whether this option is checked or not. It sets notification behavior for agents only.
     Include self-evaluations in statistics is switched off by default. Since self-evaluations are subjective, including their results in statistics could affect results considerably. However, checking this option will include self-evaluations in all reporting.
     The Supervisor role equivalent and Agent role equivalent options enable the user to map these two roles in Quality Manager (agent and supervisor) to their two equivalent roles in Genesys Configuration Manager when integrating the agent databases.
3. Ensure that all details are correct before saving changes.