# Genesys Quality Management Suite 8.1.520 : Adding Questions to a Survey

Each survey consists of number of questions. Every question should have possible answers. Questions without answers are used to add Welcome and Goodbye audio to the survey. All the questions should have a voice-over file linked to the question.

### Adding a Question Group to a Questionnaire

1. Click Add Group to add a new question group.
2. Type a suitable group name in the Group Name: field.
3. Type an optional group description in the Group Description: field for this group of questions.
4. Type a Group Weight: for this group if required.With a percentage or points scoring system, add a percentage Weight value, to set what percentage the group contributes to the final questionnaire score. The sum of the weight values for all question groups must add up to 100 before a questionnaire can be marked complete.
5. Click Save to save the Question Group. Save regularly while creating or editing a questionnaire. Click Save & Close and double-click on the questionnaire's name, or click Edit to re-open the questionnaire for further editing.

### Adding a Question to a Questionnaire

1. Select the question group.
2. Click Add Question to add a new question.
3. Type a question name. This is the text that the user sees. Do not name a question the same as the question group name, because the results for that question can not be included in excel reports based on the evaluation containing them.
4. Optional. Type a description if required. The user can see this extra information in a tool tip when they point the mouse at the question in the Questionnaire.
5. Select a question type. In the Type box, select one of the following:
   - Regular question - contains one or more answers. The answers are selected by pressing the associated digit on the keypad. The last option in such questions is always an N/A answer without an associated digit.
   - Prompt only - this is the question without an answer. The prompt is played and then the survey proceeds to another question. No scoring is available for these type of questions. N/A answer should be provided for this type of questions.
   - Customer feedback - these types of questions are used to allows a user to provide voice feedback, which is recorded and attached to the survey result.
6. Type a question weight for this group if required. If a percentage or grading score system is being used, enter the percentage weight value that the question has in this question group.
7. Click Save below the description field to add this question to the current group.

### Uploading Audio Voice Over for Question

1. Click to select a question.
2. In the Voice- Over column, click No audio file chosen.
3. Navigate to the location of the .wav file to be used for this question and click Submit.

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The following .wav file format is supported: CCITT u-Law, 8.000 kHz, 8 Bit, Mono 7 kb/sec

For converting .wav files to u-Law format can be used SoX tool.

    sox <source.wav> -e mu-law -c 1 -r 8000 <destination.wav>