# Genesys Quality Management Suite 8.1.520 : Adding Editable External Data to Live Calls

Added data stays with the call and can be used to evaluate agents or add notes about the conversation.

Custom data fields can be added to Live Monitoring by the system administrator. The administrator must enable External Data Customization in order for these fields to be editable.

1. Select a call from the list by clicking the row with the call. The row turns orange.
2. Click to display the external data.
3. Add Supervisor comments, select from the available drop-down lists, or select the appropriate checkboxes.
4. To save the changes, click the save notes button.

When the call is complete this data is available in both Call Recording and Quality Manager, and can be used for filtering and searching for calls.

Once a call is selected it stays selected even if the call terminates. This allows the supervisor time to view the external data or to add a supervisor comment. However the call is not available in the recorded calls list until it is deselected.

To deselect the call; press Ctrl + click the call row, select any other call, or click below the list in the space immediately above the and buttons.