# Genesys Quality Management Suite 8.1.520 : Configuring Recorders

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This chapter describes how to configure connection settings for all recorder servers in the Recorders tab.

Recorders are GQM modules that process audio traffic according to requirements from the Core module received through the AMQP broker. There are two types of recording services:

- Passive Recorder (RS) - Passively sniffs the server's network interface for udp packets and processes them according to CORE requests. The service is used in the following recording methods:
  - Avaya Active Recording - Although originally designed for use with SPAN based recording, we extended it's role for use with Avaya active recording
  - Cisco Passive Recording
  - Genesys Passive Recording
- Active Recorder (or SPANless Recorder - SLR) - is connected to the softswitch, handles SIP requests and the RTP traffic.
  - Cisco Active Recording
  - Genesys Active Recording

## Configuring Standalone Recorders

Navigate to Settings > Configuration > Recorders > Record Server Communicator.

To add a standalone recorder:

1. Type a unique Recorder name.
2. Select the server from the Server drop-down list.
3. Enter the Identification for the Recorder.
4. Click New. The new Recorder server is added.
5. Click Save Configuration.

## API

Navigate to Settings > Configuration > Recorders > Record Server Communicator. Scroll down.

The API section is used for specific configurations, and in most cases does not need to be changed. Consult the Support team on Genesys Tech Support.

## High Availability

Navigate to Settings > Configuration > Recorders > Record Server Communicator. Scroll down.

1. Set Detect Timeout (seconds) in seconds. The default timeout is 10 seconds. Do not set a timeout of less than ten seconds.
2. Set Check Timeout (seconds) in seconds. The default timeout is 30 seconds.
3. Click Save Configuration.