# Genesys Quality Management Suite 8.1.520 : Survey Results

When a survey is completed by a customer. Information provided by a customer is uploaded to Quality Manager. If voice comment is provided by a customer at the end of the survey, it is also available for play back in Quality Manager. The survey is saved if at least one question is answered. You can get information about the customer survey and its results on the Customer Surveys tab.

There are several states of the surveys, survey state is indicated in the right hand corner of the screen. The following states are available:

Finished: Completed surveys that have customer feedback.

In Progress: These are surveys that were answered by a customer but for some reason the associated call for this survey is not available. In most of the cases it becomes available later and Quality Manager just needs to wait for it. This happens mostly when a person didn't complete the survey properly. The results of the survey are still available but you cannot play a call.

Created: Surveys that are created but don't have any customer feedback.

Choose All to display all states.

The survey list contains the following information:

Column Name | Description
--- | ---
Agent | Agent that handled the interaction the survey was related to.
Questionnaire Name | A name of the questionnaire used for survey.
Calling Number | Phone number of calling party - the one started the interaction.
Called Number | Phone number of the called party.
Media Direction | Tells whether the interaction is inbound, outbound or other.
Score | Customer evaluation score.
Created | The time when the survey was created.

The following actions are supported:

1. Click the report you want to work with.
2. On the toolbar click one of the following:
   - View: shows evaluation results in the read-only mode. The Grading form is displayed when a user clicks the Interaction link from the evaluation detail report. For more information about survey details, refer to Grading Forms.
   - Report: shows evaluation results report, which can be printed or exported to .xsl format.
3. In the More Actions list click one of the following:
   - Include in Statistics: check this box to include this survey into agent's statistics.
   - Reveal Results to Agent: Clear the check box to hide the score. By default results are available to the agent.
   - Delete: click to remove this survey and its results.