# Genesys Quality Management Suite 8.1.520 : Call Recording Web Services API

The recording of confidential customer data such as payment cards is regulated by the Payment Card Industry Data Security Standard (PCI DSS). This standard obliges companies taking payment card details to Protect Cardholder Data therefore these details must not be recorded.

Automatic pause and resume uses trigger events from the agent application to pause recording of audio and screens while confidential details such as payment card details are being taken; and then uses trigger events from the agent application to resume recording for the remainder of the call after the details have been taken. For example when the agent clicks on a button to take credit card details recording pauses and when the agent clicks to the next page the recording resumes. The result is that in the recording there is silence and the last screen capture before the pause displays while confidential details are taken. Using Universal Player the silent portion can be skipped.

The Call Recording Web Services APIs available to implement automatic pause and resume are:

- Pause
- Resume
- Status
- Start
- Stop