# Genesys Quality Management Suite 8.1.520 : Planning Evaluations

This chapter describes how to plan and use Evaluations. The evaluation planner enables users to schedule evaluations for themselves or for others requiring evaluation.

A quality manager in a busy contact center can use the Evaluation Planner to schedule evaluations for all team leaders in a contact center.

The team leader or quality manager can use the Evaluation Planner to schedule the evaluation of a specific call to investigate a customer complaint.

Agents can also schedule an evaluation for themselves, to enhance their own personal development.

## Topics

- Creating a New Evaluation
- Selecting an Evaluation Type
- Selecting a Group for Evaluation
- Selecting an Agent for an Agent Evaluation
- Adding Evaluation Media Types
- Selecting a Specific Interaction for Evaluation
- Selection of Random Calls
- Using Evaluation Templates
- Loading a Saved Template
- Creating the Evaluation
- Viewing Created Evaluations
- Searching for Evaluations
- Practical Examples of Evaluations
- Plan the Evaluation of a Specific Call
- Creating Multiple Evaluations