# Genesys Quality Management Suite 8.1.520 : Using Wild Cards for Recording Rules

Navigate to Recording rules.

Setting the range: 200? selects the numbers from 2000 to 2009; 20?? selects the numbers from 2000 to 2099.

Setting all numbers: Entering 2* selects all phone numbers which start with the number 2. Entering *2 selects all phone numbers which end with the number 2.

Incoming and outgoing: The special character > sets the range for specifying incoming or outgoing phone calls. For example: 2005> selects all calls made from the number 2005 and >2005 selects all calls that were made to the number 2005.

From To: The special character = specifies calls made between two phone numbers. For example 2005=3000 selects calls made between 2005 and 3000.

Wild cards can be combined. For example 20??> selects all outgoing calls from numbers 2000 to 2099.

## Identifying SIP Calls

SIP (Session Initiation Protocol) requires the use of the @ symbol when identifying telephone numbers to create recording rules. For example:

- 1224@*
- 123*@*
- ????@*