# Genesys Quality Management Suite 8.1.520 : Planning

When planning your Genesys Quality Management Suite solution you may make decisions on how it is deployed to suit your needs

## Choose How You Want to Record Your Calls

- Avaya Call Recording Architecture
- Genesys Call Recording Architecture

## Select a Deployment Architecture

- Single Server Deployment
- Cluster Deployment
- High Availability Deployment

## Sizing

- Inputs to Calculate Expected Load, Disk Space and Licenses

## Hardware

- Planning Hardware Requirements

Types of Support

Genesys Quality Management Suite provides three levels of support for platforms:

Full Support – includes bug fixes, critical enhancement back ports from newer versions. New features are never back ported.

Limited Support – includes critical and blocker fixes only, migration from latest release to the latest version.

Not Supported – no bug fixes, paid upgrade to latest version first.

## Select Operating System

- CentOS
- RedHat
- 32bit or 64bit

## Select Database

- Postgres
- Oracle

## Integrating with Contact Center platform

- Genesys

## Virtualization

- Support of VMware ESX/ESXi 4.1 and later