# Genesys Quality Management Suite 8.1.520 : Cisco: Configuring Prerecording in CUCM 5 and Higher

Created and last modified by

To provide prerecording to selected end-points, log in to Cisco Unified Communications Manager Configuration and make these changes:

1. Add Call Recording prerecording as a new service.
2. Enable this service on selected end-points.

## Add the Prerecording Service

The following figures may vary between CUCM versions, but the main concept remains the same.

1. Log into Cisco Call Manager Administration.
2. On the Device menu, navigate to Device Settings > Phone Services.
   The Find and List IP Phone Services page displays.
3. Click Add New. The IP Phone Services Configuration page displays:
4. Enter the following parameters:
   1. Service Name: For example: Call Recording.
   2. ASCII Service Name: For example: Call Recording.
   3. Service URL, http://XXX.XXX.XXX.XXX/prerecording, where XXX.XXX.XXX.XXX represents the IP address of the Call Recording Core server.
   4. Enable: Select this option to enable the service. For CUCM 7 and higher only.
   In CUCM 7 and higher, there are two other required fields. Leave those with their default values. These are Service Category: XML Service and Service Type: Standard IP Phone Service.
5. Click Save.

## Make Prerecording Available for Users, CUCM 5 and Higher

The next step is to activate the service on users’ phones.

1. Select the device on which to enable prerecording. Go to Device > Phone:
2. Select Subscribe/Unsubscribe Services from Related Links: and click Go.
   The Subscribed Cisco IP Phone Services page displays.
   Select the service from the Select a Service* dropdown list. Click Next:
3. Click Subscribe, then Save. This enables prerecording on the selected device:

Repeat these steps for each user or device that requires prerecording functionality.

To enable prerecording for multiple users simultaneously, edit the default Cisco Unified Communications Manager configuration. Assign the prerecording service for the users and/or groups within the system. For more information, see the CUCM Administration Guide.

## Configuring Prerecording in CUCM 4

To provide prerecording to selected end-points, log in to Cisco Unified Communications Manager Configuration and make these two changes:

1. Add Call Recording prerecording as a new service
2. Enable this service on selected end-points

### Adding the Prerecording Service in CUCM 4.3

1. Log into CUCM Administration.
2. On the Feature menu, select Cisco IP Phone Service Configuration. The Find and List IP Phone Services page displays.
3. Click Add a New IP Phone Service. The IP Phone Services Configuration page displays.
4. Enter the following parameters:
   - Service Name – for example CallRECcr-show
   - Service URL – `http://XXX.XXX.XXX.XXX:8080/prerecording/index.jsp` where XXX.XXX.XXX.XXX represents the IP address of the Call Recording Core server
   - Character Set – choose a character set according to the preferred language
5. Click Insert to save the changes.

   The IP Phone Services Configuration screen displays with a list of installed services.

6. Select the Call Recording service from the list. If the service is not listed, try the search function on the top of the page.
7. In the Service Parameter Information area, click New.
   Enter the following parameters to ensure the proper functioning of automatic language parameters passing from the end point device:
   - Parameter Name: type “lang”
   - Parameter Display Name: type “lang”
   - Default Value: type “en” for English, “cs” for Czech, “ru” for Russian, etc.
   - Parameter Description: type “Language”
8. Click Insert to save the changes made.

### Making Prerecording Available for Users in CUCM 4.3

Once prerecording is set up in CUCM and Call Recording, the next step is to activate it on users' phones.

1. Log in to CUCMand select User Options. This is usually located on the server under `/ccmuser`.
2. Select the device to enable with prerecording from the drop-down list, and click Configure your Cisco IP Phone Services.
3. Click Continue to set its parameters.
4. In the Service Name* field, type the name to display on the IP phone in its Services menu.
5. In the lang* field, type the preferred language code, `en` for English, `cs` for Czech, `ru` for Russian, and so on.
6. Click Subscribe to save the changes made.

Prerecording is now enabled on the selected device. Repeat these steps for each user that requires Prerecording.

To enable Prerecording for multiple users simultaneously, edit the default CUCM configuration and assign the prerecording service for the user or groups or users within the system. For details, consult the CUCM Administration Guide.