# Genesys Quality Management Suite 8.1.520 : Adding Answers to a Question in a Questionnaire

All the questions are referenced by possible answer variants. Each answer is associated with a digit on the dial pad.

To add answers to questions:

1. Click to select a question.
2. Click Add Answer at the bottom right of the screen.
3. Type the Answer Name. Type an optional Answer Description.
4. Select a Compliance answer from the following :
   - None: This is the default compliance setting, and is used for most answers. Set a weight for the answer. Type the answer's Percentage, Points or Grade for this question's scoring.
   - Use n/a to set an average score: Not applicable. There are three calculating methods for non-applicable (N/A) answers. Set the method in Quality Manager Options. See the section about Quality Manager Options.

   Important: Each survey question should contain a non-applicable (N/A) answer as a final option. A digit for this type of answer should be set to None. This answer is used as a default option in case a customer suddenly hangs up.

5. Select a Digit to be used on the dial pad for this answer. Valid options are keys 0 through 9.
6. In the Percentage field, provide the weight of the answer in the questionnaire.
7. Click Save to save the answer.
8. Click Save & Close on the questionnaire taskbar to save the questionnaire and close it.

See how the answer page may look: