# Genesys Quality Management Suite 8.1.520 : Working with Calls in Progress

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Note: The Cisco IP phone must be configured to provide prerecording services through Call Recording. Depending on the IP phone model and configuration, some steps may be slightly different than those described here. Consult the IP phone documentation and system administrator.

When prerecording is configured for Cisco IP phones, the user can choose to save any call in progress, or a call that has recently been completed.

### Saving a Call in Progress:

Press the Services button on the Cisco IP phone.

Select Call Recording from the list of options.

Select Save.

The call recording is saved to the database, and when it is completed it is available for playback on the Recorded calls tab of Call Recording.

### Sending a Call in Progress as an Email Attachment

1. Press the Services button on the Cisco IP phone
2. Select Call Recording from the list of options
3. Select Send by email

After the call has been completed, Call Recording sends an email with the call recording.

The email address is set when the Cisco IP phone is configured to include prerecording.

### Saving a Call in Progress and Sending it as an Email Attachment

1. Press the Services button on the Cisco IP phone
2. Select Call Recording from the list of options
3. Select Save and send by email

The call recording is saved to the database, and when it is completed it is available for playback on the Recorded calls tab of Call Recording. In addition, the call recording is sent to email as an attachment.

### Sending a Call Recording to a Different Email Address

1. Press the Services button on the Cisco IP phone
2. Select Call Recording from the list of options
3. Select Send by email to
4. Enter the desired email address. Use the # key to enter the @ symbol
5. Select Send

The call recording is sent as an attachment to the email address entered.

Note: If the call encryption is enabled sending by email will NOT work.