# Genesys Quality Management Suite 8.1.520 : User Administration in the Quality Manager UI

The following chapter describes the administration tasks available, including how to manage groups and users. If Quality Manager is integrated with a call center platform Genesys, then not all of this functionality may be available:

## Topics

- User Management
- Alphanumeric Characters
- Groups and Users in Quality Manager
- The Group Manager
- Creating A User Group
- Viewing Users In Groups
- Adding an Agent as a User
- The User Manager
- Adding Another User Type
- Removing Users
- Removing a User Group
- The Role Manager
- Re-Defining User Roles
- Enabling Agent Self-Evaluation
- Additional Options