# Genesys Quality Management Suite 8.1.520 : Customer Surveys

This chapter describes how to create and use customer surveys in Quality Manager. Surveys enable managers and supervisors to capture the voice of the customer and to measure staff performance.

After a call customers are offered to complete an IVR survey using their dial pads. Survey results are then used for agent evaluations.

Some surveys may contain the option to provide a voice comment at the end of the survey. In this case the voice file is recorded and made available for playback in Quality Manager.

Post Call Survey functionality is only available if a license with appropriate privileges is installed.

## Topics

- Adding a New Survey
- Adding Questions to a Survey
- Adding Answers to a Question in a Questionnaire
- Replaying Voice Over Files
- Survey Results
- Searching for a Survey
- Viewing Completed Surveys
- IVR Configuration