# Genesys Quality Management Suite 8.1.520 : Configuring Protocol Adapters and Protocol Drivers

Protocol adapters and protocol drivers are Genesys Quality Management Suite modules that translate telephony signaling events into the unified messages that Call Recording Core requires to control recording. A protocol driver is the equivalent of a protocol adapter with its own drivers and readers combined in one module.

The role of each protocol driver or adapter is to translate the signaling from a particular protocol used in the call center equipment into standard messages for the Core. These messages inform the Core about events such as:

- Call establishment
- The start and end of RTP streams
- Transfers
- Conferences
- Calls on-hold

Configure the Protocol Adapter/Driver according to your solution.

## Protocol Adapters

- Cisco JTAPI
- Cisco Skinny
- SIP

## Protocol Drivers

- Avaya driver
- Genesys Active Driver
- Genesys Passive Driver