# Genesys Quality Management Suite 8.1.520 : Adding External Data Fields

Adding new external data to Live Monitoring allows supervisors to add additional data during the call (such as an evaluation of the call)

There are three data types that can be added to Live Monitoring:

- Text: For supervisors comments.
- List : For choosing predefined options.
- Checkbox: For labeling calls with a True or False value.

To add a new data row to Live Monitoring, navigate to Settings > Extras > LiveMON and scroll down to External data customizations.

1. Select a data type from the Add new row drop-down list.
2. Click New.

For a new Text row:

- Key: Type the name of the text field to display.
- Default value: Type text that appears in the field by default. This can be overwritten by users.
- Click Save configuration to save the new Live Monitoring text box.

For a new List row:

- Key: Type the name of the list.
- New item: Type the value of an item then click New.
- Items: Displays the item values entered. To delete an item from the list, click Remove.

3. Click Save configuration to save the new Live Monitoring list.

For a new Check box row:

- Key: Type the name of the checkbox.
- Default value: Select this box to make the key a default value. If blank, the box is unselected in Live Monitoring.

4. Click Save configuration to save the new Live Monitoring checkbox.

Change the order of the external data fields in Live Monitoring with the Up and Down buttons.

Delete external data fields in Live Monitoring with the Remove button.