1. Genesys Quality Management Suite 8.1.520
2. Genesys Quality Management Suite 8.1.520

# Genesys Quality Management Suite 8.1.520 : API Developer Guide

Genesys Quality Management Suite provides programmatic access to you organization's information using simple, powerful, and secure application programming interfaces. To use our APIs, you should have a basic familiarity with software development, Web services, and the Genesys Quality Management Suite user interface.

- Call Recording Web Services API (new in 8.1.520)
- Call Recording HTTP API

Deprecated:

- The Pause/Resume API (deprecated, the functionality is replaced by Call Recording Web Service API)

Requirements for a successful access and use of APIs:

Activated and working instance of Genesys Quality Management Suite 8.1.520

Administrator access to Call Recording and ideally a number of test API user accounts with following permissions and filters:

- Call List
- User and group call selection filters defined appropriately in the Web GUI for the API user accounts

Document generated by Confluence on May 06, 2014 17:11