# Genesys Quality Management Suite 8.1.520 : Live Monitoring

Live Monitoring is a key assessment tool that enables Call Recording users to monitor agents' calls and desktop screens in real time. Live Monitoring enables the management team to silently listen to a call or watch a screen with the option of recording the call on demand, and then saving or emailing the data. While the rest of Call Recording is devoted to monitoring saved calls, Live Monitoring is specifically designed to enable the user to monitor live calls and screens as they occur.

Once downloaded Live Monitoring is a Java application that is launched by clicking on the Live Monitoring tab in Call Recording. To use Live Monitoring the Call Recording license must contain the Live Monitoring module. To view screen captures and thumbnails in Live Monitoring the Call Recording license must also contain the Screen Capture license.

Live Monitoring is normally installed along with Call Recording.

This section describes the configuration of Live Monitoring, if you're looking for a guide on how to use it please refer to Using Live Monitoring
When using Network Address Translation (NAT), additional steps are necessary to enable Live Monitoring.

- General Configuration and Enabling Live Screen Monitoring
- Adding External Data Fields
- Accessing Live Monitoring and Setting the Number Range for the Live Monitoring Group
- Restricting the Number Range for Live Monitoring Users at the User Level
- NAT and Firewall Settings with Live Monitoring
- Latency and Language Settings for Live Monitoring
- Live Monitoring with Replay Server