1. Genesys Quality Management Suite 8.1.520
2. Genesys Quality Management Suite 8.1.520
3. Quality Manager Guide
4. Quality Manager User Guide
5. Daily Activities of Quality Management Suite Users

# Genesys Quality Management Suite 8.1.520 : Team Leader

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As a team leader my main job is to continuously coach and motivate my team to meet KPIs and improve their overall performance and hit targets. I assist them and help them when they are stuck with problems and processes. I provide analytic feedback to the team as well as to my supervisor. I conduct evaluations of my team and coach them on areas that need help. I help in the onboarding of new agents and spend time with a lot of time with them at the start to get them up to speed as quickly as possible. I facilitate motivational games for the team.

Has permission to:

- View evaluations - agent view
- Send evaluation feedback
- Replace calls
- Add specific call to the evaluation
- Interaction agent view
- Self-evaluation

Document generated by Confluence on May 06, 2014 17:11