# Genesys Quality Management Suite 8.1.520 : Viewing Screen Captures

If there are screen captures available then the row associated with the call displays .

1. Click the row in the list to select the call to monitor. The row for the selected call turns orange. The thumbnails for the screen captures display below the call list. If thumbnails are disabled in order to reduce bandwidth, but there are screen captures available, then the Captures Available icon displays where the thumbnails normally display. If an agent is talking to a customer or another agent's screen is not captured the Not Capturing Screen icon displays in place of the thumbnail for that side.
2. Double-click the thumbnail or on the user interface to play the call and view the screen captures. The video player displays a larger view of the screen captures selected.

   When viewing the images in the video player the following options are available:

   - Re-size the viewer by dragging the edges.
   - Double click the view to see the image in one to one ratio. The dimensions displayed depend on the shape and size of the monitor from which it originated.
   - Double-clicking the other thumbnail, if available, stops displaying the first agent's desktop and starts displaying the other agent's desktop.
3. To close the player click . When closing the video player, the position, aspect ratio, and size are stored so that when the player is reopened, the image position, aspect ratio, and size remain the same.
4. To deselect the call press Ctrl + click the call row, select any other call, or click below the list in the space immediately above the and buttons.