# Genesys Quality Management Suite 8.1.520 : Avaya: Configuring CM for Active Recording

## Creating a TSAPI CTI User

1. Access the OAM web interface of the Applications Enablement Services. The Management Console login page displays.
2. Log on to the AES Management console using the appropriate username and password.
   The Welcome to OAM page displays:
3. On the AES Management Console navigate to User Management > User Admin > Add User.
   The Add User page displays:
4. Type the username in the User Id field, for example, zoom.
   Type the name in the Common Name field.
   Type the name in the Surname field.
   Type the password in the User Password field.
   Confirm the password in the Confirm Password field.
5. Select Yes from the CT User drop-down list.
6. Click Apply at the bottom of the screen.

Retain the user ID and password so that they can be used when setting up Call Recording.

## Enabling the CTI User

1. On the AES Management Console navigate to Security > Security Database > CTI Users > List All Users.
   In the CTI Users window, select the User ID set up in the Add User page and select the Edit option.
   The Edit CTI User page displays.
   Verify that the user created appears in the list:
2. Select the Unrestricted Access checkbox.
3. Click Apply Changes.

## Configuring the DMCC Port

1. On the AES Management Console navigate to Networking > Ports.
   The Networking Ports screen displays:
2. In the DMCC Server Ports section, set the Unencrypted Port (usually 4721) and select Enabled.
3. Click Apply Changes.

## Enabling the Security Database

1. On the AES Management Console, navigate to Security > Security Database >Control.
   The SDB Control for DMCC and TSAPI page displays:
2. Select the Enable SDB for DMCC Service checkbox.
   Select the Enable SDB TSAPI Service, JTAPI and Telephony Service checkbox.
3. Click Apply Changes.

## Finding out What the Alias for the Switch Is

1. On the AES Management Console navigate to Communication Manager Interface > Switch Connections.
   The Switch Connections page displays.

The Alias for the switch is in the Connection Name field.

## Setting the IP Address for the H.323 Gatekeeper

1. On the AES Management Console navigate to Communication Manager Interface >Switch Connections:
2. Add a Name or IP Address:

## Finding out the Tlink Name

1. On the AES Management Console navigate to Security > Security Database >Tlinks:

## Final checks

By the end of the steps applied you should be able to provide the following info:

- AES server IP address.
- Switch connection
- TSAPI Provider Tlink
- TSAPI username and password.
- TSAPI port
- DMCC username and password
- DMCC port.
- Recording Device Range
- IP Station Security Code