# Genesys Quality Management Suite 8.1.520 : Call and Screen Recording User Guide

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Contact centers are slightly complex environment: Agents are not the only users of the Call Recording and Screen Capture products. Managers and team leaders need to listen to calls, view calls or administer them. The manager needs to be able to listen the whole group and the team leaders just need to listen to their own team. The purpose of this guideline is to help the user in maximizing the efficient use of Call Recording, Screen Capture and Live Monitoring features.

## Topics

- Essential Concepts of Using the Call Recording Web UI
- Getting Started with Call Recording
- Using Call Recording
- Advanced Player
- Searching and Using Filters in Call Recording
- Searching for Call Records in Call Recording
- Using Restored Call Recordings
- Playing Transferred and Conference Calls
- User Settings
- Using On Demand Prerecording
- Using Live Monitoring
- Changing the Language, Time Zone, and Column Settings