# Genesys Quality Management Suite 8.1.520 : Questionnaires

This chapter describes how to create and use questionnaires in Quality Manager. Questionnaires are the backbone of the Quality Management Suite, enabling managers and team leaders to grade the performance of staff over the entire call making process, from the initial greeting through to closing the call.

## Topics

- Adding a New Questionnaire
- Specifying Name and Version
- Setting Properties
- Adding a Question Group
- Adding a Question
- Adding Additional Questions and Groups
- Adding Answers to a Question
- Adding Additional Answers to a Question
- Specifying Call Selection Rules
- Specifying Access Permissions
- Adding and Removing Question Groups
- Changing a Questionnaire Type
- Importing and Exporting Questionnaires
- Exporting a Questionnaire
- Modifying an Exported Questionnaire
- Importing a Questionnaire - 1
- Importing a Questionnaire - 2