# Genesys Quality Management Suite 8.1.520 : Post Call Survey Configuration

Before you can start using Quality Manager post surveys, configuration setting should be provided in Call Recording.

Navigate to Settings > ScoreCARD > Post Call Survey.

Provide the following media file settings:

- Path for saving media files: the path to store voice-over files for survey questions, opening and ending prompts. Customer feedback is stored here as well.
- Upload file size limit: maximum size of the file in megabytes that can be uploaded to a Quality Manager survey.

### EvalCall Lookup Task Setup

Provide configuration to set the frequency of SIDs couple lookup.

1. Select Periodicity from the following settings:
   - Every N Minutes: Interval in minutes before each action. If a value is set to 10, the action is performed every 10 minutes.
   - Hourly: The action is performed every hour. Provide minutes in an hour as a start point. For example if a value is set to 45, the action will be performed every hour at 45 minutes.
   - Weekly: The action is performed on the weekly basis. Day and time should be provided.
   - Daily: The action is performed on daily basis. Time should be provided in the HH:MM format.
2. Provide a Quality Manager Authorized User Login and Password. This user shall have permissions of Customer Survey role in Quality Manager at least.
3. Set Evaluation ignore age. This is a period in days to be used for search. Calls that are older than the number of days specified in this field are not used for SIDs lookup.

### Search Configuration

Search needs to be configured to include external data columns. Post call survey is reporting call ids as JTAPI_CISCO_GLOBAL_CALL_ID and therefore this specific column needs to be added to search configuration. Otherwise Quality Manager is not able to find survey referenced calls in the Call Recording database.

Navigate to Settings > Web UI > Search.

1. In the Item key list, click JTAPI_CISCO_GLOBAL_CALL_ID.
2. Optional. Provide Text description and choose Type.
3. In the Match list, click EQUALS.
4. Click Save Configuration at the bottom of the page.