# Genesys Quality Management Suite 8.1.520 : Adding a New Questionnaire

A new questionnaire of any type can be created in the Questionnaire Manager. You should choose questionnaire type and start adding questions and answers to the questionnaire. Depending on the questionnaire type you may have different options available, like adding voice-over files for the survey questionnaires.

You can find questionnaire status prompts in the right top corner of the screen. The prompts help you to check if your questionnaire is ready to be used or give you a tip of what is wrong with the questionnaire and what needs to be fixed before it is ready for use.

To add a new questionnaire:

1. Select Questionnaires > Questionnaire Manager to display the current list of questionnaires in Quality Manager.
2. Click Add to add a new, blank questionnaire.
3. In the Choose Questionnaire type box, click one of the following:

- Quality - to add a questionnaire for the agent quality valuation. For more information, see Planning Evaluations.
- Survey - to add a post call survey questionnaire. For more information, see Post Call Surveys.

4. Click OK.

The table below displays all available questionnaire statuses displayed in the form of the message in the right-hand top corner of the screen. Hover over the status prompt to get more details about the questionnaire.

Status message | Status options | Resolution
--- | --- | ---
The questionnaire or its parts are not complete | The questionnaire form does not contain any group | At least one group should be available in the questionnaire. For more information about how to add groups, see Adding a Question Group to a Questionnaire.
A questionnaire group does not contain any questions | A question group should contain at least one question. For more information about how to add questions, see Adding a Question to a Questionnaire.
A question does not contain any answer | Every question in the questionnaire should have at least one answer available. For more information about how to add answers, see Adding Answers to a Question in a Questionnaire.
A question does not have an answer with compliance "None" | Every question should have at least one answer with compliance "None" because only such kind of answers have score and influence the score of the whole questionnaire.
A name is not unique | There are multiple question groups with the same name | Question groups within one questionnaire should have unique names.
There are multiple questions with the same names in one group | Every question withing one group should have a unique name.
There are multiple answers with the same name for the same question | Every answer for one question should have a unique name.
An answer has score value outside allowed range | Answers that use percentage or grades are only allowed to have values withing certain frames. Like in case of percents the value for one answer cannot be higher than 100%. By default the application doesn't allow you to set such weight. However, the issue like this might occur if the questionnaire is edited outside the application and then imported to it.
Some of the questions have wrong percentage sum | Sum of group values has to be 100% in a form | Group values score sum cannot exceed 100% for one questionnaire.
Sum of question values has to be 100% in a group | Question value sum cannot exceed 100% for one group.
Missing some survey-specific properties | A survey question does not have a media file added | Every survey question should have a voice prompt in .wav format.
A survey question does not have the last answer with compliance "NA" and a "None" key | Each survey question should contain a non-applicable (N/A) answer as a last option. A digit for such type of answer should be set to None. This answer is used as a default option in case a customer suddenly hangs up.
A survey answer is missing a digit key | Every survey answer should have a digit associated with it.
There are multiple answers with the same answer key for the same question | The digits associated with the answers should be unique for one question.