# Genesys Quality Management Suite 8.1.520 : Call Recording and Screen Capture Guide

The Call Recording and Screen Capture guide is intended to provide contact center professionals with guidelines for the usage and administration of Call Recording, Screen Capture and Live Monitoring and their full integration with Genesys platform. This guide will help administrators and users in the effective use of Call Recording, Screen Capture and Live Monitoring features, like search, display and control data for consecutive CRM processes, while obtaining a high level understanding of conversations, managing all recorded media centrally and defining a specific management life cycle for each interaction type, to name just a few of the features. The seamless integration of CRM processes and business models of contact centers is the goal of this manual.

- Call and Screen Recording Admin Guide
- Call and Screen Recording User Guide