# Genesys Quality Management Suite 8.1.520 : Avaya Driver

Avaya Driver allows users to obtain and process calls from the Avaya contact center platform. It sits between the Avaya telephone exchange and the Call Recording Core module, and transforms events about calls into Call Recording internal objects. These objects are processed by various Call Recording modules (the calls are recorded, decoded, encrypted, and saved to the database).

Avaya Driver communicates with the Avaya platform using: JTAPI to handle signaling events about calls (to observe terminals and calls) and the AES server (request and response services) to deal with device media or to get additional call information (DMCC – to create virtual phone and capture voice conversations).