# Genesys Quality Management Suite 8.1.520 : Supported Call Scenarios for Recording

The tables below show the call scenarios that are supported and therefore can be recorded by Call Recording:

## Cisco Call Scenarios Supported

Call Scenario | Cisco Active JTAPI | Cisco Passive Skinny | Cisco Passive JTAPI
--- | --- | --- | ---
Agent to Agent (Basic call with logged agents on both sides) |  |  |
Basic call (Internal without logged agent) |  |  |
Call Hold |  |  |
Blind Transfer |  |  |
Consultative Transfer |  |  |
Blind Conference |  |  |
Consultative Conference |  |  |
Call Park |  |  |
Call Pickup |  |  |
Barge |  |  |
cBarge |  |  |
Join |  |  |
Direct Transfer |  |  |
Join Across Lines |  |  |
Direct Transfer Across Lines (DTAL) |  |  |
Shared Lines |  |  |
Extension Mobility |  |  |
Ring-Back |  |  |

## Genesys SIP Server Call Scenarios Supported

Call Scenario | Passive SIP | Genesys Driver EPR | Genesys Driver Active MSR
--- | --- | --- | ---
Agent to Agent (Basic call with logged agents on both sides) |  |  |
Basic Call (Inbound and outbound) |  |  |
Call Hold |  |  |
Blind Transfer |  |  |
Consultative Transfer |  |  |
Blind Conference |  |  |
Consultative Conference |  |  |
Barge |  |  |
Call Supervision - Monitoring |  |  |
Call Supervision - Coaching |  |  |

## Avaya Active Call Scenarios Supported

Call Scenario | Avaya Active
--- | ---
Agent to Agent (Basic call with logged agents on both sides). |
Basic call (Internal without logged agent). |
Call Hold |
Blind Transfer |
Consultative Transfer |
Blind Conference |
Consultative Conference |

## Call Scenarios and Signaling Supported to Obtain Additional Data from GIM Integration

Call Scenario | Genesys SIP | JTAPI | Avaya
--- | --- | --- | ---
Agent to Agent (Basic call with logged agents on both sides) Data for calling agent only |  |  |
Basic call (Internal without logged agent) |  |  |
Call Hold |  |  |
Blind Transfer |  |  |
Consultative Transfer |  |  |
Blind Conference |  |  |
Consultative Conference |  |  |
Call Park |  |  |
Call Pickup |  |  |
Barge |  |  |
cBarge |  |  |