# Genesys Quality Management Suite 8.1.520 : Emailing Live Call Recordings

Note: Emailing of live call recordings does NOT work when call encryption is enabled.

While a call is in progress the send to email icon is visible in the record status.

1. Click the send to email icon.
2. Type your email address in the Enter your email: section.
3. Click OK. The send to email icon changes to to confirm.

When the call is completed, Live Monitoring sends the call recording as an attachment, to the email address entered.

If the call audio is not available then Call Recording sends an email including details to forward to the administrator.

To deselect the call press Ctrl + click the call row, select any other call, or click below the list in the space immediately above the and buttons.