# Genesys Quality Management Suite 8.1.520 : Accessing Live Monitoring and Setting the Number Range for the Live Monitoring Group

To use Live Monitoring the user must have the Live Monitoring Privilege. Each Live Monitoring user can only view calls in progress that are within the defined number range. The privilege and number range are set at the group level by admin. The number range also determines which calls are displayed in the Recorded calls page. The number range available for the group is inherited from the parent group and so can only be a subset of the range available to the parent group.

To enable Live Monitoring and set the number range for the group, log on to Call Recording as admin and navigate to Users.

1. Select the group.

The Privileges and Users display for that group.

2. Click Edit Group.

1. Under Privileges ensure that the Live Monitoring checkbox is selected. This privilege is inherited from the parent group. If it is not possible to select the Live Monitoring checkbox go to the parent group and ensure that the parent group has the privilege.
2. Set the number range in the Phone number field.
   Set a range of phone numbers using * or ? as a wild cards. For example `20??` sets the range from 2000 to 2099.
   If the numbers are not consecutive then numbers separated by "," commas can be used, for example `2010,2012,2014`. Do not use any spaces between the numbers and the "," commas.
   It is also possible to use a combination of wild cards and comma separated numbers. For example `202?,2012,2014`. This will have a range of 2020-2029 plus 2012,2014.
3. Click Save.

All users in that group are now able to use Live Monitoring with the number range set in Phone number unless further restrictions are added at the user level. This process must be done for each group that uses Live Monitoring. See Restricting the Number Range for Live Monitoring Users at the User Level for instructions on how to limit which of the numbers an agent can monitor.