# Genesys Quality Management Suite 8.1.520 : Quality Manager User Guide

The Quality Management User guide is intended for contact center managers, supervisors, team leaders, and agents. The purpose of this guide is to enable contact center professionals to carry out day-to-day activities. The content of the guide will guide you through the management of QM features like questionnaires, customer surveys, evaluations, customer interactions, dashboards and so on.

- Getting Started with Quality Manager
- Daily Activities of Quality Management Suite Users
- Questionnaires
- Customer Surveys
- Using Universal Player
- Planning Evaluations
- Performing an Evaluation
- Calibrating Evaluations
- Customer Interactions
- Reporting
- Dashboards

For the additional information, please refer to Genesys Tech Support.