# Genesys Quality Management Suite 8.1.520 : Live Monitoring with Replay Server

If your solution has a Replay Server that brings you a huge benefit as having a centralized Live Monitoring module for all recording clusters you have. In other words you can listen live calls and watch agents' desktops of all recording clusters no matter where they are located from a single Web Interface.

There are two options how this can be set up, both have of course their pros and cons. The right option must be considered on case by case basis as different users may prefer different solution.

In both scenarios discussed bellow Live Monitoring always is executed from the Replay Server and therefore allows single point of access for all users and single point of configuration. The user always gets his/her options and user privileges applied when running Live Monitoring. The main difference is just where Live Monitoring connects and which events and data it can access.

## Live Monitoring connecting to Replay Server Core

In this scenario Live Monitoring connects to a local Core running on Replay Server. At the same moment it connects to several or all local recorders at recording locations. It may also connect to an Integration Module running on Replay Server.

This solution allows:

- One Live Monitoring console to monitor all the agents across locations

Limitations:

- No recording status
- Only single Integration Module connection
- No Live Screen Monitoring
- No Prerecording

## Live Monitoring connecting to local Cores

In this scenario Live Monitoring connects to a selected Core from one of the recording locations. It accesses all the local services - The Core, Screen Capture, Recorders, Integration Modules

To enable this setup you must configure the Live Monitoring Navigation page as described in the chapter Creating Live Monitoring Navigation Page.

This solution allows:

- Live monitoring including Live Screen monitoring of the localy recorded agents
- Prerecording support
- External Data modification support

Limitations:

- Monitoring only of the agents recorded by the local Core

## Combined Solution

It is also possible to configure both options and allow users to pick the appropriate mode by selecting the right link from the Live Monitoring Navigation Page. The example provided in the Creating Live Monitoring Navigation Page chapter depicts exactly this option.

## Advanced Configuration

- Creating Live Monitoring Navigation Page