# Genesys Quality Management Suite 8.1.520 : Call Couple Examples

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The number of recorded call files created by Call Recording depends on the type of call. Conference Calls, Transferred Calls, Barged Calls, and cBarge Calls are all handled differently, resulting in different combinations and lengths of recorded call files.

Call Recording enables the user to play any individual call by clicking on it. The user can also select groups of related calls to be played back together. When the user plays back a group of related call recordings in Advanced PLAYER, they see and hear all call streams in their proper sequence.

### Transferred Calls

- Caller A connects with Caller B.
- Caller B connects with Caller C, requesting a transfer.
- Call is accepted by Caller C, and Caller B hangs up.
- Caller A connects with Caller C.
- Three different files are produced.

Caller A connects with Caller B. File 1 is created.

Caller B connects with Caller C. File 2 is created.

Caller A connects with Caller C. File 3 is created.

| A -> B | B Transfers to C | A + B
--- | --- | --- | ---
A | File 1 | File 2 | File 3
B | hanging-up |
C |  | File 2 | File 3

When the user listens to a Transfer call in Advanced PLAYER, they see and hear all three call recording files.

### Barge Calls

- Caller A connects with Caller B.
- Caller C listens to the conversation between Caller A and Caller B.
- Two different files are produced.

Caller A connects with Caller B. File 1 is created.

Caller C listens to the conversation. File 2 is created, containing only the portion of the call that Caller C heard. Compare the following table with that for cBarge Calls.

| A -> B | C Listen-in
--- | --- | ---
A | File 1 |
B |
C |  | File 2

When the user listens to a barge call in Advanced PLAYER, they see and hear both calls.

### cBarge Calls

The cBarge model turns a two-sided call into a conference call when a third person listens in.

- Caller A connects with Caller B.
- Caller C listens in to the conversation between Caller A and Caller B.
- Four different files are produced.

Caller A connects with Caller B. File 1 is created.

Caller C listens to the conversation. Files 2, 3, and 4 are created.

| A -> B | C Listen-in
--- | --- | ---
A | File 1 | File 2
B | File 3
C |  | File 4

When the user listens to a cBarge call in Advanced PLAYER, they see and hear all four call recording files.

### Conference Calls

- Caller A connects with Caller B.
- Caller C joins the conversation in the middle, and leaves it before Caller A and Caller B finish their conversation.
- Six different files are produced:

Caller A calls Caller B. File 1 is created.

Caller A calls Caller C, and invites them into a conference call. This is stored as File 2.

When Caller C joins the conference, Files 3, 4, and 5 are created.

When Caller C leaves the conference before its end, the call reverts to a classic two-sided call, and the remainder of the conversation is stored as File 6.

| A -> B | A -> C | A + B + C | A + B
--- | --- | --- | --- | ---
A | File 1 | File 2 | File 3 | File 6
B |  | File 4
C | File 2 | File 5 |

When the user listens to a Conference call in Advanced PLAYER, they see and hear all of the call recording files.