# Genesys Quality Management Suite 8.1.520 : Screen Capture Client PC Requirements

Created and last modified by

## HW Requirements

Minimal HW requirements:

CPU: Intel Core 2 Duo 2GHz+,

Memory: 2GB RAM

HDD: 50MB

## Operating System

Windows XP SP3 32 bit, Windows Vista, Windows 7 x86 and x64, Windows 8 x86 and x64.

Windows XP 64 bit are not supported.

## Bandwidth

Required Bandwidth can be easily counted using this formula:

    (X*Y*CD/8*FPS)/1024*0.33*0.08

Where:

X - x- is the resolution of the recorded monitor.

Y - y- is the resolution of the recorded monitor.

CD - is the Color Depth of the recorded monitor.

FPS - are the Frames per second. A configurable parameter of Screen Recording Service.

As a result of the equation you will get the required bandwidth per monitor in kB/sec. If the agent has two monitors then use the formula to count the bandwidth per monitor and sum the results.

### Examples:

The following table shows the most common outputs from most common agent desktop and Screen Capture Service settings.

As color depth we use 24bits.

X Resolution | Y Resolution | Amount of LCDs | Frames Per Second | Required Bandwidth Between SCC and SRU(kB/sec)
--- | --- | --- | --- | ---
1024 | 768 | 1 | 1 | 61
1280 | 1024 | 1 | 1 | 101
1600 | 1200 | 1 | 1 | 149
1920 | 1080 | 1 | 1 | 160
1920 | 1200 | 1 | 1 | 178
1920 | 1080 | 2 | 1 | 321
1024 | 768 | 1 | 2 | 122
1280 | 1024 | 1 | 2 | 203
1600 | 1200 | 1 | 2 | 297
1920 | 1080 | 1 | 2 | 321
1920 | 1200 | 1 | 2 | 356
1920 | 1080 | 2 | 2 | 642
1024 | 768 | 2 | 2 | 243
1280 | 1024 | 2 | 2 | 406
1600 | 1200 | 2 | 2 | 594
1920 | 1080 | 2 | 2 | 642
1920 | 1200 | 2 | 2 | 713
1920 | 1080 | 2 | 2 | 642

SCC - Screen Capture Client

SRU - Screen Capture Uploader - part of Screen Capture Service that can run on a dedicated server in cluster deployments.