1. Genesys Quality Management Suite 8.1.520
2. Genesys Quality Management Suite 8.1.520
3. Call Recording and Screen Capture Guide

# Genesys Quality Management Suite 8.1.520 : Call and Screen Recording Admin Guide

Call and Screen Recording Admin guide describes the best practices for administration, configuration, and maintenance of Genesys Quality Management Suite. The content of this document will help administrators to ensure proper use of applications and assigning of the roles within contact centers.

This document is intended for the technicians responsible for system administration and maintenance.

## Topics

- Activating Call Recording, and Displaying Licensing and Versions
- Recording Rules
- Administering Groups and Users in Call Recording
- Configuration of Call Recording Components
- Media Lifecycle Management
- Screen Capture
- Live Monitoring
- PCI DSS Compliance
- Generating and Using Call Recording Reports
- Viewing and Sending Call Recording Logs
- Command Line Scripts
- Instreamer module
- Call Recording Status Overview
- Advanced Configuration

## Expected Knowledge

Readers of this document are expected to have the following skills or knowledge:

- Basic functionality of Genesys Call Recording system
- Knowledge of Red Hat Enterprise Linux or CentOS installation and configuration
- Unix-system administration skills.

Document generated by Confluence on May 06, 2014 17:10