# Genesys Quality Management Suite 8.1.520 : Searching for calls by Calling and Called Numbers

If either the calling or called numbers is known, it is possible to search for all the calls from, and to those numbers. Navigate to Recorded calls > Search. Like all filters in Call Recording, this can be used in combination with other filter settings to enable the user to search for calls to or from a specific user within a specific date range and maybe with a minimum call length that are otherwise randomly selected. This enables a more objective approach to quality management.

To find Calling and Called numbers:

1. Type the calling number in the Calling numbers: field. Use the wildcards “?” and “*” for ranges of numbers. The example above gives calling numbers from 1240-9 and any called number beginning in 4, that is from 4000 to 4999.
2. Select the operator value and or or. Using and returns records from the calling number range and called number range, using or returns records that contain either. This is often used when setting filters to listen to calls made or received by a specific user. The calling number and the called number would be the same number separated by or operator, this would return all calls that a certain agent had either made or received.
3. Type the called number in the Called numbers: field. Use wildcards “*” and “?” for ranges of numbers.
4. Click Search.

Only recorded calls found using the numbers, or range of numbers, that were typed in the Calling numbers: and Called numbers: boxes display in the Recorded calls list. This can be used for setting filters to listen to calls that were made or received by a specific user. The calling number and the called number would be the same value, separated by or. This would then return all calls that the user has either made or received.

To return to displaying all recorded calls, click Disable Filter at the top right of the screen.