# Genesys Quality Management Suite 8.1.520 : Using Restored Call Recordings

This chapter describes how to use restored calls. The typical scenario for restoring a call is that it has been requested by a lawyer or other interested entity to settle a dispute.

The Call Recording system administrator determines how long Call Recording stores recorded calls in the main database. Call Recording archives older call recordings, storing them offline, and then deleting the call recordings from the main database. Only the call data remains available, and is still displayed in Call Recording. When a call has been archived but not deleted, it behaves as a normal call recording.

After a call has been both archived and deleted from the main database, the user must restore the call to be able to listen to it again. Restoring the call returns the deleted call recording to the database so the recording can be played in the system again.

Archived and deleted calls are identified with the deleted call available for restore icon .

- Restoring an Archived and Deleted Call Recording
- Listening to Restored Calls
- Canceling Restoration