# Genesys Quality Management Suite 8.1.520 : Deployment Types

Genesys Quality Management Suite offers the flexibility of various deployment options:

## Single Server Deployment

Standalone installation means that all Genesys Quality Management Suite modules are installed on the same server. All functionality is deployed on a single server.

### Limitations

The limitation of a single server deployment depends on the platform, included Genesys Quality Management Suite product and HW.

The table below shows guaranteed count of calls that can be handled under in respect of certain conditions such as hardware specifications, average length of calls

Enabled Products | Hardware specifications | Storage | Average length of calls(min) | Maximum count of concurrent calls
--- | --- | --- | --- | ---
Call Recording | Dell PowerEdge R410 6 x CPU (Intel(R) Xeon(R) CPU E5645 @ 2.40GHz) 8 GB RAM, dual channel | RAID controller with RAM cache minimum 512 MB and battery enabled | 2 | 600
Call Recording | 6 x Virtual CPU, 2.4GHz 8 GB RAM, dual channel | Dedicated storage for Call Recording, RAID controller with RAM cache minimum 512 MB and battery enabled | 2 | 500

Please contact us at Genesys Tech Support in order to get more info about other variations of products and HW specifications.

## Multi Server Deployment

In some cases a single server deployment doesn't meet the customer requirements and that leads to go for more complex solution as Multi server deployment. Main reasons to go for a multi server deployment can the following

- Customer demands exceeds single server deployment's limitations
- Required High Availability(HA)
- Centralized system that integrates all Genesys Quality Management Suite solutions in different branches

### Cluster Deployment

Cluster deployment enables the recording of large telephone installations, load balancing and the ability to record geographically distributed networks.

Requirements:

- Solution design, descriptions of the roles of particular servers
- Scaling of the solution, scaling the individual server parameters based on anticipated call loads
- Descriptions of individual server properties – installed components, partitioning, network connections, file system sharing
- The Installation of individual servers
- The Configuration of individual servers, network connection setup, files system sharing setup

Individual servers are installed using the procedure described in this document. Contact Genesys Tech Support for additional information on configuration and integration of cluster installations.

### High Availability Deployment

High Availability deployment is a special kind of multi server installation. Genesys Quality Management Suite is installed on several servers in order to provide a High Availability solution. In the case of the failure of one of the servers there are backup servers which will continue to provide recording capabilities, usually with no impact on recording functionality and the availability of recorded calls.

### Replay Server

The typical larger deployment of the Genesys Quality Management Suite spans over multiple locations, utilizes doubled server cluster in order to maintain high availability or bring combination of both. In all those various cases there are multiple servers or clusters serving as recorders and providing recorded conversations. Those recorded media and associated metadata are always stored locally at the cluster, however customers require centralized access and management of all of them, including the life cycle management, reporting, auditing, and so on. And of course Quality Manager as the quality management tools needs to have access to consolidated data regardless of where the particular recording has been made.

These requirements led to introducing of the Replay Server as the central point of access to all the recorded data, meaning media and metadata. The Replay Server:

- Consolidates all the recorded media and metadata on one place, combining them and eliminating duplication at the same time
- Provides single user access point to all of the recorded data
- Provides single user access to quality management application – Quality Manager
- Provides single access to live monitoring console – Live Monitoring
- Acts as an interface to backup solution to provide lifecycle management of the recorded media

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Replay Server requires a special license file. It can be requested at Genesys Tech Support

#### Example of the Replay Server Deployment

The following diagram depicts an example of the distributed deployment.

There are two contact centers in two geographically distributed locations: London and Paris. Both locations operate more or less independently so there are separate recording cluster at each. Moreover those recording clusters utilize redundancy in order to guarantee high availability of the recording solution - if one of the recording clusters fails, the other one keeps providing service.

This means there are four recording clusters in total providing media and metadata:

- Recording cluster one in London
- Recording cluster two in London
- Recording cluster one in Paris
- Recording cluster two in Paris

The users of the solution, contact center managers, supervisors and administrators obviously require a single point of access where all the recorded media and metadata are available. Also, the quality management application, Quality Manager, needs to have all the data available as a one consolidated set.

The Replay Server is actually a modified installation of the Genesys Quality Management Suite where some features are disabled and where most of the resources are dedicated for the database and the application server running Web UI. The essential component running there is the Synchro, one of the Media Lifecycle Management tools. The Synchro tool collects all data (call information, mp3, recd, mp4) and synchronizes them to the Replay server. More information about the Synchro Tool and it's configuration can be found here – Synchro Tool.

Advanced topics about Replay Server configuration:

- Synchro Tool – Configuration of the Synchronization process from Recording clusters
- Live Monitoring with Replay Server – Using a centralized Live Monitoring from the Replay server in order to listen all calls from all branches
- Genesys Quality Management Suite Services – Distribution of GQM Services for the Replay Server