# Genesys Quality Management Suite 8.1.520 : Setting Operation Mode in Genesys Driver

Navigate to Settings > Configuration > Protocol Drivers > Genesys Driver.

1. Select the Operation Mode: Active Recording, Enhanced Passive Recording, or Active Recording Replay Server. The default is Active Recording.
2. Ensure that the Reconnect Enabled checkbox is checked (default).
3. Set the Reconnect Time (sec) in seconds (default 30 seconds).
4. Set the Update Period for Tenants and Agents (min) in minutes (default 30 minutes).

Click Save Configuration to save the configuration.

In addition for Active Recording mode only:

1. Select the Geo-location Selection option, which sets the `RequestPrivateService record` attribute. In a Dynamic Recording scenario, this enables Call Recording to specify where the recording leg is pinned to the Media Server:
   - Do not send (default): Do not send a geo-location preference in this attribute.
   - Source (thisDN): Specify `record=source`.This is normally the extension (agent) DN and is the SIP Server default if the extension is not defined.
   - Destination (otherDN): Specify `record=destination`. This is normally the trunk (customer) DN.
2. Enter an optional value for Send AttrExtensions "dest=": Set the `RequestPrivateService dest` attribute; dest is the address specifying the first server group for media duplication. If empty, the attribute is not sent.
3. Enter an optional value for Send AttrExtensions: "dest2=": Set the `RequestPrivateServicedest2` attribute; dest2 is the address specifying the second server group for media duplication. If empty, the attribute is not sent.

Click Save configuration to save the configuration.

## Setting up Tenant Specific Parameters

If some tenants do not require recording then select to only record specific listed tenants. To do so, select the Only connect to tenants listed below checkbox. If there is only one tenant then do not select the Only connect to tenants listed below checkbox.

1. Navigate to Settings > Protocol Drivers > Genesys Driver.
2. At the bottom of the page, provide a list of tenants to be recorded.
3. Navigate to Settings > Configuration > Protocol Drivers > Genesys Driver. Scroll down.
4. For each tenant choose whether to:

1. - Use the default the configuration options by selecting Reuse Defaults.
     Configure each tenant separately by selecting Override Defaults:
   - If the default configuration is reused, the default configuration must include settings that cover all DNs to be recorded for all tenants. Click New to provide space for the next Tenant Name.

## Adding Tenant Information

1. Navigate to Settings > Configuration > Protocol Drivers > Genesys Driver. Scroll down.
2. Configure the setting for each tenant in its Tenant Configuration section starting with the Tenant Name. If the tenant has more than one T-Server the T-Servers must use the same parameters for Include DN Range, Exclude DN Range and login.
3. The fields are the same as those in the Default Tenant Configuration and following sections.
4. Click New to provide space for the next tenant.

## Default Tenant Configuration

Navigate to Settings > Configuration > Protocol Drivers > Genesys Driver. Scroll down.

1. Type the Client Identification.
2. Type the Tenant Password.
3. Type the RTP Info Password if required. The RTP password is ignored in MSR mode.
4. Click Save configuration.