# Genesys Quality Management Suite 8.1.520 : Tagging a Call with Call Information (External Data)

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If configured by the system administrator, a user can add supplementary call information to a current or completed call through another IP phone service; this action is known as ‘tagging’ a call. Call tagging is often used to categorize a call for later filtering. Typical tag options can be for example: “Presales”, “Sales”, or “Support”.

Call tagging automatically marks the call for recording and saves the tag data together with the call. Tag information is visible when browsing through recorded calls in the Call Recording user interface.

Call tagging is not enabled by default for prerecording, so must be configured by the system administrator. The call must be tagged within the period set by the administrator.

To tag an in-progress or completed call:

1. The system administrator provides the name of the call information IP phone service.
2. Press the Services button on the Cisco IP phone.
3. Select the service, for example “Call Recording call-info”, from the list of options.
4. Select the appropriate tag value and press Select.
5. Call Recording tags the call with this value and marks the call for saving.