# Genesys Quality Management Suite 8.1.520 : DN Activity Detection

Created and last modified by

Call Recording must monitor the activity of all Directory Numbers (DNs) to be recorded, including:

- DNs to be recorded by third parties
- DNs configured to record all calls in the GVP Configuration Manager
- DNs to be recorded because of a recording rule in Call Recording

To monitor these DNs, Call Recording must subscribe to receive information from the SIP Server. Call Recording detects the activity of agent DNs, captures all relevant information, and determines whether the DNs should be recorded. If a DN is not monitored, then it is not recorded.

It is important that Call Recording does not subscribe to receive unnecessary information from DNs that are never recorded. This reduces the load on both the SIP server and the Call Recording server.

The DN Activity Detection configures which DNs Call Recording subscribes to for monitoring.

Specify a range of Agent DNs (for example 3000-3999) or an individual Agent DN (for example, 3556). Specify as many ranges as required.

Important: If there is no number range stated in the Include DN range and no DNs excluded in the Exclude DN range then all DNs are monitored.

Genesys Quality Management Suite supports extensions, DNs, and terminals that include alphanumeric characters. The following characters are supported:

Character Type | Valid Characters
--- | ---
Letters | A-Z, a-z
Numbers | 0-9
Symbols | @ & + $ % ' . , : ; ! ~ ( ) [ ] # - _

Ranges can only use numeric characters, for example: 1234-5678, or a regular expression. Multiple ranges must be separated by commas (,) with no additional spaces, for example: 1000-1900,2000-2700,3200-3500.

For High Availability (HA) and load sharing where there are several instances of Call Recording Core, use Include DN range to configure each Call Recording Core to monitor a range of DNs. Then configure other Call Recording Cores to monitor the other ranges until all DNs are monitored by at least one Core.

## Configuring DN Activity Detection

Navigate to Settings > Configuration > Protocol Drivers > Genesys Driver.

1. Type a range of agent Directory Numbers in the Include DN range field to be monitored. If necessary, click New to create a new field for an additional Include DN range.
2. Repeat this for additional agents or ranges.
3. Optionally, enter a DN or range of DNs that do not require activity detection in the Exclude DN range field. If necessary, click New to create a new field for an additional Exclude DN range.
4. Repeat this for additional agents or ranges.
5. Click Save configuration to save changes.

Be careful which DNs are excluded. If a DN or range of DNs is excluded, recording is not processed, even if an external or third party application requests the recording.