# Genesys Quality Management Suite 8.1.520 : Activating an Un-Activated Version of Call Recording

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To fully activate your GQM system, upload a permanent activated license.

## Get a Permanently Activated License File

There are two ways to get a permanently activated license file:

- With SMTP Access: If the server that Call Recording is installed on has SMTP server access, on the License details page, click Request License File. This sends an email request to Support containing the license key.
- Without SMTP Access: If the server that Call Recording is installed on has no SMTP server access or is installed behind a firewall, contact Genesys Tech Support with your complete license key. The license key is required to generate your permanent license.

After processing the request our licensing department sends a permanently activated license file that corresponds to the system and purchase details. Save the activated license file in a location that is easy to find. The license file contains the parameters of the license, ensuring that all permitted features are properly activated.

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Do not rename the your license files. Renamed license files are ignored by the system

## Upload the Activated License File

The procedure for uploading an activated license is the same as for an un-activated license:

1. Open the Settings tab, and click License info.
2. Click License Actions. The license action dialog appears.
3. Click Browse, and navigate to the activated license file.
4. Click Upload.

If the system prompts you to reload the license file, follow the same procedure as above, and click Reload.

Once the permanent license has been successfully uploaded, the license keys are visible on the License details tab.

Repeat the process for the support license if purchased. The license file is named `callrec-support.license`.

## Restart GQM Services

After uploading a Call Recording license, a restart of all GQM services is required. To do so access the Call Recording server via an SSH client, for example PuTTY.
Log in as `admin`. Enter `su` - to log in as the root user. Enter the password, the default is `zoomcallrec`.
Enter the following command:

    service callrec restart

Call Recording restarts. This takes several minutes.