# Genesys Quality Management Suite 8.1.520 : Using the Advanced Player

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Call Recording includes an Advanced Player that enables the user to listen to multiple calls, select sections of calls, arrange the order of call playback, and isolate individual call streams.

To open Advanced PLAYER:

1. Select one or more call check boxes.
2. Click Advanced PLAYER. The calls are represented on the timeline as blue bars starting on the left and finishing on the right. The word ready appears on each blue bar when the call is downloaded and ready to be played.

   The call featured above involves a conference.

3. The user can click on the calls and drag them across the timeline from right to left to remove any gaps in the calls where no one was speaking. To do this, click on a blue bar and drag it to the left until the left hand edge of the latter call is above or below the right hand edge of the preceding call.