# Genesys Quality Management Suite 8.1.520 : Changing Call Display Order on the Recorded Calls Page

## Changing the Call Display Order on the Recorded Calls Page

Calls automatically display in order of date and time, beginning with the most recent calls.

Change the order by using the up and down arrows at the top of each column.

The calls displayed in Call Recording depend on the filters saved on the system. Disable all filters to display available records.

### Columns Available in the Recorded Calls Tab

The columns available by default are :

- The date that the call occurred labeled Date. Click the downward arrow to show the most recent calls at the top of the list. As each call finishes it displays at the top of the list. This is probably the most useful general purpose view.
- Call start time labeled Beginning Click the downward button to show calls in descending order, beginning with the most recently begun. This may help identify the different couples in a call where the start time of the call is known.
- Call end time labeled End Click the downward button to show calls in the order that they ended, beginning with the most recently ended call.
- The length of call labeled Length. Click the downward button this orders the calls showing the longest at the top.
- Agent from whom the call is made, labeled From Click the downward button
- Agent to whom the call is made, labeled To Click the downward button This displays calls in the number order and tends to group together calls same number. This displays those starting with a letter at the top. This helps to identify the different couples in a conference

If the call required does not appear try changing the Count to increase the number of calls displayed on one page.

Click << or >> to move through the pages of recorded calls.