# Genesys Quality Management Suite 8.1.520 : Executing Live Monitoring

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Live Monitoring runs as a standalone JAVA application outside the internet browser. The user must have JAVA Runtime Environment installed for it to work. Download it for free from this URL http://www.java.com/en/download/

The Live Monitoring user can monitor and listen to the same range of calls as is displayed on the Recorded calls page.

To run Live Monitoring:

1. Click on the Live Monitoring tab in Call Recording.
   - If using Live Monitoring on a replay server that has more than one recording server, a list of the available servers appears. Select the required server for Live Monitoring to monitor. A prompt appears to download and open the application.
   - If using Live Monitoring at a recording server a prompt appears to download and open the application.
2. Click OK. A security warning displays.

   If the user does not have sufficient permission they may have to contact the system administrator.

3. Click Run.

The Live Monitoring User interface opens.

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Depending on the system settings, it may take a few moments before Live Monitoring launches.