# Genesys Quality Management Suite 8.1.520 : Browser Recommendations and Technical Requirements

A minimum screen resolution of 1024 x 768 is necessary to use Genesys Quality Management Suite applications comfortably.

Supported browsers are shown below in order of preference. The fastest performing browsers are first:

Browser | Requirements
--- | ---
Google Chrome 18+ | Please download the latest version (33+ is recommended). Media Player plugin is required: http://www.google.com/support/chrome/bin/answer.py?hl=en&answer=95697.
Internet Explorer 9 and 10 | For IE 10 use Java 1.7.0_21 or higher. The latest Java update is recommended.
Firefox 14+ | Admin rights are required for installation. User must install the following Windows Media Player plugin: http://www.interoperabilitybridges.com/windows-media-player-firefox-plugin-download
Internet Explorer 8 | This browser version is not recommended and should be upgraded to the latest version.
Internet Explorer 7 | This browser version is not supported and should be upgraded to the latest version.
Opera 9+ |
Safari 7+ or Firefox 14+ | For Mac OS X.

## Internet Explorer Security Settings

Internet Explorer requires additional configuration in order to playback calls from Quality Manager Web Interface

Platform | Recommendation
--- | ---
Windows XP | The following recommendations are encouraged for the Web GUI running on Windows XP: - Ensure that the Call Recording URL is included in "Trusted sites", adding it if necessary. If a user does not have administrator privileges, contact the system administrator or set the security level of the zone that contains the server to Low. - Check that there is no proxy enabled in the web browser. If there is, try to disable it. The proxy can affect the functionality. - Set the security level of trusted sites to Low. - For Internet Explorer 10 and 9 make sure that Document Mode is set to IE8 standards. Press F12 in your Internet Explorer to check the mode. - For Internet Explorer 10 and 9 make sure that Compatibility View mode is disabled. Press F10 and go to Tools - Compatibility View settings menu. Make sure that Display intranet sites in Compatibility View is unchecked.
Windows 7 | The following recommendations are encouraged for the Web GUI running on Windows 7: - Check that the Call Recording URL is included in "Trusted sites". If not, include it there. If the user does not have administrator privileges, contact the system administrator or set security level of the zone that contains the server to Low. - Check that there is no proxy enabled in the web browser. If there is, try to disable it. - Set the security level of trusted sites to Low. - Disable protected mode for all zones. If protected mode is Enabled for the internet zone, it affects functionality, even if the server is on trusted sites, this recommendation is for Internet Explorer only. - For Internet Explorer 10 and 9 make sure that Document Mode is set to IE8 standards. Press F12 in your Internet Explorer to check the mode. - For Internet Explorer 10 and 9 make sure that Compatibility View mode is disabled. Press F10 and go to Tools - Compatibility View settings menu. Make sure that Display intranet sites in Compatibility View is unchecked.

Compatibility View settings in IE9 and IE10:

## VMware Fusion Compatibility Notice

Environment: VMware Fusion on Mac OS X running Windows virtual machine, network connection of virtual machine configured to Shared Network.

Symptoms: When a user accesses the Quality Manager application from Windows virtual machine Quality Manager frequently shows the login dialog (as often as once per minute) even if session timer on the server side is set to long time period (120 minutes by default).

Solution: Reconfigure the network connection of the virtual machine to Bridged Network.