# Genesys Quality Management Suite 8.1.520 : Performing an Evaluation

This chapter describes how to complete a scheduled agent evaluation in Genesys Quality Manager. The same basic procedure applies to self evaluations. Evaluations contain one or more interactions. Each interaction must be graded by answering all the questions shown in the questionnaire.

## Topics

- Opening an Evaluation
- The Evaluator Form
- Adding Specific Media for Evaluation
- Adding Random Media for Evaluation
- Replacing Media for Evaluation
- Grading a Media Record
- Completing the Evaluation
- Sending Feedback to Agent
- Deleting Evaluations
- Re-Opening an Evaluation
- Sending Evaluation Feedback to the Evaluator
- Using the Evaluation Detail Report
- Linking to a Read-Only Grading Form