# Genesys Quality Management Suite 8.1.520 : Saving Live Call Recordings and Prerecordings

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Live Monitoring displays the current call recording statuses for each call within the call monitoring GUI. The status shown largely depends on the system configuration, however the user can select prerecorded calls to save them for later playback.

### Live Monitoring Recording Statuses

The recording call icon indicates that a call is being recorded and can be saved.

Click the icon to save the call.

The capturing screen icon indicates that the screen is being captured.

The not recording call icon header indicates that the call is not being recorded and so cannot be saved.

The not capturing screen icon indicates that the screen is not being captured.

The prerecording call icon header indicates that the call is being prerecorded.

Click the icon, to record the call. The icon changes to indicating that the recording is available.

The email call icon.

The Confirmed email icon.

### Saving Calls

Click the prerecording icon to save the call. The icon then changes to show that it can be saved, and when the call is completed, it appears in the Call Recording Recorded Calls tab.
When a call is completed, it is not saved and does not appear in the Recorded calls list in the Call Recording Web UI until it has been deselected in the Live Monitoring client.

To deselect the call press Ctrl + click the call or select any other call.

Please note that saving of the call is available only during the call, not afterwards. There is a possibility to save call after it ends by utilizing Prerecording feature, however this does not work in Live Monitoring. For more information refer to chapter Using On Demand Prerecording