# Genesys Quality Management Suite 8.1.520 : Media Player Requirements for Playing Audio and Video files

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The following media players are recommended for successful video and audio playback in Call Recording. The media players are listed in order of preference, for the reasons stated below:

Player | Requirements
--- | ---
Microsoft Windows Media Player | Plays all audio and video media on the Windows 7 OS. Previous versions of Windows, for example, Vista and XP, need additional codecs to play video media. Download the K-Lite Codec Pack (BASIC or BASIC Mirror versions) from: http://www.free-codecs.com/K_Lite_Codec_Pack_download.htm.
VLC | Plays combined video and audio recordings, including dual-screen recordings of 1920x1080 or larger. It is not integrated into browsers such as Internet Explorer and Firefox for audio playback. VLC is recommended for Mac and Linux-based systems for combined audio and video reviewing. VLC can be downloaded at: http://www.videolan.org/vlc/.
QuickTime | Plays audio and is integrated into Internet Explorer, but does not support playing mp3 audio and H.264 format video together for combined audio and video playback.

## Windows Media Player Configuration

The Screen Capture Media Encoder creates the final screen capture media files in MPEG-4 (.mp4) format, which contain H.264 or MPEG-4 2 encoded video and MP3 encoded audio.

Windows-based computers using a version of Microsoft Windows earlier than Windows 7 (Windows Vista, Windows XP, etc.) do not by default include the required MP4 codecs within the Windows Media Player, so an error will be returned to these systems when attempting to view downloaded files.

The default Microsoft Windows Media Player version included with Windows 7 is unable to play H.264 video with dimensions greater than 1920x1080, often making Screen Capture recordings from PCs with a dual monitor configuration unplayable. To view these large size recordings on Windows 7, the following workarounds are recommended:

Use an alternative media player, such as the free VLC player, downloadable at: http://www.videolan.org/vlc/.

OR

Install good quality MP4 codecs as plug-ins for Windows Media Player:

- Download the K-Lite Codec Pack (BASIC or BASIC Mirror versions) from the following web url:
  http://www.free-codecs.com/K_Lite_Codec_Pack_download.htm

- Run the downloaded .exe installer file, select the simple installation mode and set the options as follows:

- After completing the codec installation wizard, downloaded MP4 files will display a Windows Media Player icon in Windows Explorer, and will play correctly when double-clicked