# Genesys Quality Management Suite 8.1.520 : Finding Related Calls

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If a user can only find one segment of a call, for example where there has been a transfer or consultation, it's possible to search for the other sections of the call using the external data that is common to all parts of the call.

To search for the related segments of the call, the user must first have the following External Item keys available in the Advanced search section:

### Finding Related Calls Using an Item Key Value

In the Recorded calls list:

If the Item key is displayed in a column, then the value from the column corresponding to the call segment which has already been found can be copied and pasted into the corresponding part of the Advanced search:. If the item key is not displayed in any column, click the call information icon in the row corresponding to the part of the call that was found. The call description frame displays.

Call Description with External Data

Scroll down to find the appropriate Item key, for example, JTAPI_CISCO_ID and right click and copy the value.

Navigate to Recorded calls > Search. The search dialog box displays.

Paste the value into the field provided.

Click Search.

The search returns all sections of the call.

In the Recorded calls list, select the checkboxes for all segments of the call and then select Advanced PLAYER.