# Genesys Quality Management Suite 8.1.520 : Re-Opening an Evaluation

If an agent has been evaluated and successfully appeals against the result of this evaluation, the evaluator can then change the evaluation.

After an evaluation is marked as complete, it is assigned the Finished status. Finished evaluations cannot be opened again to edit scores unless the custom Reopen evaluations privilege has been assigned to the user’s role .

To reopen an evaluation:

1. Select an evaluation with the Finished status.
2. Click More actions.
3. Click Reopen from the drop-down list. The status of the evaluation becomes In Progress.

Important: After reopening an evaluation, only the assigned evaluator can view and modify the evaluation scores.