# Genesys Quality Management Suite 8.1.520 : Interactions Volume

The Interaction Volume report displays all interactions Evaluated, Replaced, and Not Evaluated over a specific time period.

To open the Interaction Volume tab, click Reports > Interaction Volume.

In the Chart Data section:

1. Select the type of volume in the Volume drop-down list. The Volume drop-down list has 4 options.
   - Volume: Shows the total number of interactions.
   - Volume Ratio: Shows the percentage ratio between interactions in the given state.
   - Call Length: Shows the total length of calls and screens that were Evaluated,Replaced,or Not Evaluated.
   - Call Length Ratio: Shows the call lengths in percent of total volume.
     Volume is selected by default.
     Interactions between two agents may be calculated twice, once for each agent , but the effect on the statistics is negligible.
2. Select the boxes Evaluated, Replaced, and Not Evaluated, and select which states are shown in the chart. Evaluated and Replaced are selected by default. Not Evaluated is unselected by default.
3. Select filters from the drop-down in the Filter section:
   - The evaluators default is All Evaluators.
   - The groups default is All Groups.
   - The questionnaires default is All Questionnaires.
4. In the Date Range: section:
   - Select a From: date.
   - Select a To: date.
     Choose the scale for the graph, there are 5 options:
   - Day, this is the default.
   - Week
   - Month
   - Quarter
   - Year
5. Select the checkboxes in Interaction Types to select the interaction types available in the system to be included in the graph. These are:
   - Call + Screen
   - Chat
   - Email
   - Other
   - Registration
     All are selected by default unless Call Length or Call Length Ratio are selected where only Call + Screen is enabled.
6. Click Compute Graph.
   The graph displays the following colors:
   - Green for Evaluated.
   - Orange for Replaced.
   - Gray for those that were Not Evaluated.

## Possible Error Message

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The error message above means that the Agent ID is not set up.

The Interaction Volume chart only functions correctly if the Quality Manager configuration parameters Wrapup key Agent ID Key are correctly configured.in the Call Recording Web GUI. The Administrator can view these settings in Settings > Configuration > ScoreCARD and set up the keys in Settings > Configuration > Web UI > Search in the Advanced Search section.