# Genesys Quality Management Suite 8.1.520 : Interaction Types

Interaction Types define the types of interaction that Quality Manager can process in evaluations and reports. The interaction types can be modified (renamed) on the Interaction Types screen as required.

To add an interaction type:

1. Select Interaction Types in the left hand menu.
2. Click Add.
3. Type an interaction name in the Name field.
4. Click Save.

To delete an interaction type:

1. Select Interaction Types in the left hand menu. Select an interaction type to delete.
2. Click Delete.

Important: The system interaction types, Call, Call+Screen and Screen cannot be deleted cannot be edited or removed.

System interactions are so named because they are built in to the system and because they enable Quality Manager to extract calls and screens from Call Recordingto be evaluated. User interactions are so named because they are created by the user. When a user interaction is chosen in an evaluation, the interaction to be inserted into the evaluation will be a “placeholder” It will have no media attached and therefore any reference to a piece of communications media that is being evaluated must be manually inserted into the evaluation.

To edit an interaction type:

1. Select Interaction Types in the left hand menu. Select an Interaction type to edit.
2. Click Edit.
3. Edit the Interaction Name in the Name field.
4. Click Save.