# Genesys Quality Management Suite 8.1.520 : Completing the Evaluation

Once the media records have been fully graded, the evaluation can be marked as Complete. To complete the evaluation and exit this tab, click Complete on the toolbar. If all media record questionnaires have been fully answered, Quality Manager marks the evaluation as complete by assigning it the Finished status in the Evaluation List.

Select the Reveal Results to Agent checkbox to enable the agent to view the results.

View the media rating in the Current Rating column.

View the average of all media in the evaluation in the Total Rating field.

The following options are available via the More actions dropdown:

Click Send Feedback to send feedback to the agent. Different organizations have different policies for this. Use this option where the evaluations are not a surprise in either a positive or negative way. Where agents have a much worse evaluation than expected, it is better to tell them this face to face somewhere where their reaction can be more effectively managed. Where an agent has made an outstanding performance, a personal congratulation and thank you will be much more motivating than an anonymous e-mail.

Click Feedback History to view feedback from earlier evaluations for the same agent. This is useful for evaluators that are new to the team but can influence their impartiality.

Click Report to open the Evaluation detail report .

Click Evaluation Info to view information about the evaluation.

Select one call and click Export Audio to export the audio file so that it can be emailed. The option does not appear if there is no audio or more than one audio file selected.

A dialog from the browser opens and gives the opportunity to Open with and play the file or Save File. Click Save File and the file saves to Downloads on the local computer.