# Genesys Quality Management Suite 8.1.520 : Practical Examples of Evaluations

This section gives practical examples of how to:

- Plan the evaluation of specific calls for specific agents. This could be as the result of a complaint, or a good or bad call discovered by live monitoring.
- Create all of the required evaluations for a period as a batch.
- Improve the quality of the calls by comparing the evaluations of different evaluators.