# Genesys Quality Management Suite 8.1.520 : Activating Quality Manager

## Activating Quality Manager

Only perform this step to use Quality Manager. If no Quality Manager license has been purchased, skip this step.

Before configuring Quality Manager, upload and install a valid license.
The web URL to the Call Recording installation is required. Support sends an un-activated license file. Save this un-activated license file in a location where it can be accessed easily. Do not rename this file.

## Open Quality Manager in a Web Browser

Open a web browser and enter the following URL:

`http://<Call Recording server>/scorecard-Web UI
`

Quality Manager opens in the browser window. It usually takes a few seconds for the application to load before the login window appears.

## Log In as Administrator

Log in as `admin` and enter the password. The default is `admin`. The`` `admin` account is the only login that works without a valid license.

When logging in for the first time, a password change is required. The default password admin can never be used again.

After two incorrect passwords, Quality Manager displays: "Warning: The next incorrect entry will lead to the account being locked." After the third attempt with the wrong password Quality Manager blocks the account for a configurable period and displays:"Please contact your administrator to unblock your account".

## Uploading the Un-activated Quality Manager License File

Click About in the left hand menu. The tab below opens.

1. Click Browse, and navigate to the folder containing the licence file named `scorecard.license`.
2. Select the license file.
3. Click Open.
4. Click Upload License File.

The license file generates a unique Activation key based on information including the MAC addresses of the NICs in the server. If the MAC addresses need to be changed, a new license file is required. For assistance please visit the Genesys Tech Support.

If the import browser is Chrome, the file path may display incorrectly. For example, `C:\fakepath\scorecard.license`. This is an issue with Chrome and does not affect the upload.

## The Activation Key

Once the un-activated license has been successfully uploaded, the Activation Key is visible on the Product License section of the About tab. Copy and paste the Activation Key into a contact form from the support icon on Genesys Tech Support. Support sends an activated license file. Save this file where it can be accessed easily. Do not rename the file.

Important: If the license file is not accepted, ensure that it is named `scorecard.license`. Try uploading it in either Firefox or Internet Explorer if a different browser is used, or try again after restarting Call Recording.
If there is still an issue, contact Service and Support via Genesys Tech Support.

## Uploading the Activated Quality Manager License Fil

1. Click Browse, and navigate to the folder containing the activated licence file named`scorecard.license`.
2. Select the license file.
3. Click Open.
4. Click Upload License File.

Please check the information on the About tab.

Restart the Genesys Quality Management Suite web server. Log in to the server using an ssh client. Log in as `admin`. Enter `su -` to log in as the root user. Enter the password, the default is `zoomcallrec`.

Restart the web UI using the following command:

    /opt/callrec/bin/rc.callrec_web restart