# Genesys Quality Management Suite 8.1.520 : Quality Manager Genesys Configuration

The Genesys integration configuration for Quality Manager can be viewed and modified in the Call Recording Web UI by navigating to Settings > Configuration > ScoreCARD > Integrations section.

When Genesys GIM or Genesys Driver is selected during Genesys Quality Management Suite setup, a Genesys integration setting group is automatically added in the Integrations section.

Integration setting groups can be added and removed manually by using the appropriate New and Remove buttons in the Integrations section.

The Genesys integration setting group contains the following settings:

1. Genesys Configuration Server
   The following settings should be pre-configured in the Configuration Server before entering them here, and is usually populated by the values specified during Genesys Quality Management Suite setup.
   - Genesys Config Server Primary Address, Genesys Config Server Secondary Address: The main and secondary IP address or Fully Qualified Domain Name (FQDN) for the GenesysConfiguration Server.
   - User Name, Password: The username and password that enable the application to have access to the Configuration Server.
   - Application Name: The Application Name for the integration module.
   - Use Secure Connection: Check this setting if the Configuration Server requires a secure (TLS, or Transport Level Security) connection. This is not related to (and independent of) Key Manager settings in Genesys Quality Management Suite.
   - Request Time: The maximum length of time (in seconds) for the integration module to wait before terminating the connection to the Configuration Server.
   - Connection Character Set: The character set used for the connection to the Configuration Server. Default is Local Encoding, which uses the character set specified for the Call Recording server. The remaining character sets enable a custom character set to be specified if the Configuration Server requires it.
2. Advanced Options
   The Advanced Options concern the method of agent filtering during synchronization between integration module and Configuration Server.
   - Tenant Name: The name of the Tenant in Configuration Manager when Configuration Server is configured for multiple tenants. If this field is left blank in a multi-tenant scenario, the Importer processes the parent tenant (Environment), losing tenant agent group hierarchy and causing inconsistencies if different tenants use the same agent or agent group name.
   - Root Folder: The name of a folder in Configuration Manager under which all folders and agent groups are to be imported. If this is left blank, all folders and groups under the top agent groups folder are imported. If it's set, it should start with leading "/", otherwise no users will be imported.
   - Enable Annex Based Filtering: Filtering and exclusion of agents and agent groups is possible using Annex filtering, which is enabled by selecting this box. If enabled, the Annex of the agent or agent group in Configuration Manager must contain the required import key, otherwise the importer imports the whole group and associated agents by default. See Genesys Importer Features for more information on Annex configuration.
3. Annex Options
   If the Enable Annex Based Filtering Advanced Options Configuration Manager. However, the default settings should be used.
   - Section Name: The name of the Quality Manager configuration section in the Annex (default: `Quality Manager`).
   - Option Name for "Import": (default: `import`).
   - Option Name for "Parent Group": (default: `parent-group`).
   - Option Name for "Supervisor": (default: `supervisor`).

## User Synchronization Option

Quality Manager user profiles that are imported from Genesys can be configured to either discard all modifications made to them within Quality Manager during synchronization (synchronization 'on'), or to retain all locally-modified settings (synchronization 'off'). In the latter case, the user profile is effectively skipped during synchronization, including the user password, which is always authorized against the user's Genesys password.

By default, all imported users have synchronization switched on. To switch on/off synchronization for a Genesys-imported user profile, select the user in the User Manager or within the Group Manager and click Edit. A check mark in the Synchronized checkbox indicates synchronization is activated.