# Genesys Quality Management Suite 8.1.520 : Understanding Search Filters

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Search filters enable users to find calls within the Call Recording database, and the same filters can be used to define user access rights within the Users tab.

In most installations, the system administrator provides basic recording and search filters during set-up. Each group and user can be provided with default filters specific to their roles. For example, a supervisor can have a filter that only displays calls handled by a particular group of agents. The supervisor only sees calls from those agents in the Recorded calls Tab.

To search for a specific call or screen recording, the supervisor identifies call attributes, like an agent phone number, and a time range. Call Recording only displays the agent’s calls that were recorded during that time range.

If the supervisor uses the same searches repeatedly, they can save the search as a filter to be used at a later time. This search filter can be made available to other users of the Call Recording system. A filter can not be deleted while in use.

Filters identify calls based on call attributes.

Call attributes include:

- Signaling information, for example, IP addresses and telephones that were used in the calls.
- Date or time information, for example, when calls start and stop.
- Duration of call.
- Type of call.
- Call recording status, for example, locked calls only.

Advanced searches enable the user to set filters based on external information, including customer name, skills type, wrap up code, and agent evaluation data fields added to the database by the system administrator.