# Genesys Quality Management Suite 8.1.520 : High Availibilty Configuration

## Introduction

This section describes HA recording deployments for different platforms.

## HA Deployments

### Genesys - Active Recording (MSR) with Stream Duplication - active-active HA

- This deployment assumes that the Genesys platform is configured to duplicate the RTP streams to 2 different destinations (recorders)
- Cross-connection is possible but is rarely used, mainly because this is usually used for large deployments, where the limitations of Core
  do not allow the cross-connection of the recorders with multiple Cores

#### Normal Operation

#### Failure

### Genesys - Active Recording (MSR) without Stream Duplication - hot standby HA

- This deployment can be used in environments where it is not possible to set up stream duplication on the Genesys platform
- The Genesys platform is configured to primarily send the RTP streams to SLR A.
  If SLR A becomes unreachable, the RTP streams will be sent to the next available SLR, in this example to SLR B
- The recorders can be cross-connected with both Cores to achieve simultaneous recording on both servers/clusters

#### Normal Operation

#### Failover

### Genesys - Passive Recording (EPR) - active-active HA

- Similarly to passive recording on Cisco, if there is a switch that allows 2 SPAN sessions, this deployment can be considered as "active-active HA"
- If only 1 SPAN destination can be configured, then the recorder which is the destination is the single point of failure and if it fails, the SPAN settings
  may need to be modified manually

#### Normal Operation

#### Failure

### Avaya Recording - active-active HA

- HA deployment on Avaya has the following requirements:

- Each Core (Avaya driver) must use a different range of virtual devices
- Each Core (Avaya driver) must have the other Core's virtual devices excluded from observed devices

- If the configuration is correct, the calls are recorded on both servers/clusters at the same time.
- The cross-connection of recorders is not supported

#### Normal operation

#### Failure