# Genesys Quality Management Suite 8.1.520 : Genesys Quality Management Suite Services

Genesys Quality Management Suite offers a number of services.

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Some of the features require a separate license file or a license feature

## Genesys Quality Management Suite Services

The following table lists the Genesys Quality Management Suite services that are available for selection:

Service Name | Obligation | Type | Notes | Proviso
--- | --- | --- | --- | ---
RMI Service | Obligatory per QM server | Core | RMI Service is always installed so that the modules within Call Recording can communicate with each other. Contains the naming service. |
Configuration Manager | Obligatory per QM solution | Core | Configuration Manager is installed in all cases apart from clustered recorder and decoder servers and provides a standard configuration file system. |
Key Manager | Optional | Security | Provides call and screen key encryption and decryption to comply with PCI DSS. |
Recorder Service | Optional | Recorder | Records calls from network SPAN ports. | Do not select for MSR.
Spanless Recorder Service | Optional | Recorder | Records calls using Active recording technology. | You must select the Spanless Recorder Service for MSR do not select the Recorder Service.
Decoder Service | Optional | Decoder | Decodes the PCAPs and encodes the media to MP3 files. |
Core Service | Obligatory per QM solution | Core | Provides the business logic for all recording operations. Core service is always installed on a single server installation. Every cluster must have one server with core installed. |
Genesys EPR Service | Optional | Active Driver | Connects to Genesys T-Server for Enhanced Passive Recording. This driver also provides Genesys CIM integration. | If you select this service do not select MSR, JTAPI, SIP, Skinny, or GIM services. You must add a new user (username and password) for Call Recording to communicate with Genesys Configuration Manager.
Genesys MSR Service | Optional | Active Driver | Connects to Genesys T-Server for Media Stream Replication services. This driver also provides Genesys CIM integration. | If you select this service do not select EPR, JTAPI, SIP,Skinny, or GIM. You must add a new user (username and password) for Call Recording to communicate with the Genesys Configuration Manager.
Avaya Service | Optional | Active Driver | Connector to Avaya Communication Driver. You may combine this driver with the GIM service if you require integration with Genesys CIM to provide attached data. | If you select this service do not select EPR, MSR, JTAPI, SIP or Skinny Services. You must have a user for communication with TSAPI and a user for communication with DMCC.
SIP Service | Optional | Protocol | SIP service enables Call Recording to sniff SIP data information about calls. | If you select this service do not select EPR, or MSR services.
Web Service | Obligatory per QM solution | GUI | Tomcat server for Call Recording and Quality Manager GUI. |
Apache HTTPD | Optional |  | For large installations. Provides load balancing when there are a lot of users and multiple Tomcat servers. |
Genesys IM Service | Optional | Integration Module | Genesys CIM integration, often used with the SIP service. | If you select this service do not select EPR, or MSR. You must add a new user (username and password) for Call Recording to communicate with Genesys in the Genesys Configuration Manager.
Synchro Service | Optional | Synchro | Call and Screen synchronization tool for cluster configurations. |
Screen Capture Service | Optional | Screen Recorder | Server-side screen recording component. |
Media Encoder Service | Optional | Encoder | Encodes raw screen data into MP4 files. |
Tools Service | Obligatory per QM solution | Tools | Maintenance (MLM) tools scheduling service. |
Fixpayloads Service | Optional | Payloads | Enables the recovery of couples where there are different Codecs in each stream. |
Instreamer Service | Optional | Other | Barix Instreamer service provides interface to record analogue lines. |
Database Service | Obligatory per QM solution* | Database | Embedded PostgreSQL database. | If you select this service do not select Oracle Database Client.
Oracle Database Client | Obligatory per QM solution* | Database | Client for connecting to external Oracle databases. | If you select this service do not select Database Service.
Quality Manager | Optional | Quality Manager | Main Quality Manager web application. |

*Only one of the database services has to selected, either Database Service or Oracle Database Client.

The Obligation column indicates whether the service is optional or not:

1. Obligatory per QM server means that this service must be enabled on every server which has any Genesys Quality Management Suite services. QM services won't function without it. However, if you have a dedicated DB server that has only a database service (PostgreSQL or Oracle) running, then you don't need to have this service enabled.
2. Obligatory per QM solution means that this service must be enabled on a GQM solution. In the case that you have a cluster solution with more than one server, then this service has to run on one of them. The solution won't function without it.
3. Optional means that the service doesn't have to run at all. It brings additional features and the solution can function without them.

## List of required services based on products

Product | Call Recording | Avaya Active Recording | Genesys Active Recording - MSR | Genesys Passive Recording - EPR | Screen Capture | Live Monitoring | PCI DSS | Quality Manager
Required Services | RMI Service Configuration Manager Core Service Web Service Tools Service Database Service or Oracle Database Client | Avaya Service Recorder Service Decoder Service | Genesys MSR Service Spanless Recorder Service Decoder Service | Genesys EPR Service Recorder Service Decoder Service | Screen Capture Service Media Encoder Service | One of the drivers | Key Manager | Quality Manager
Optional Services | Apache HTTPD Genesys IM Synchro Service | Fixpayloads Service | Fixpayloads Service | Fixpayloads Service |  |  |  |

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Not that Call Recording is a base for all of the rest products. So you can combine: Call Recording+Avaya Active Recording+Screen Capture for example.

## Examples of Genesys QM solutions

### Example 1:

Solution Description: CUCM Active Recording with Screen recording and Genesys CIM integration, DB type: PostgreSQL

GQM products: Call Recording + Cisco Active Recording, Screen Capture, Genesys CIM Integration

Required components table:

Installation Type | Single Server | Cluster Example 1 | Cluster Example 2 | HA | Replay Server
--- | --- | --- | --- | --- | ---
Required Components | RMI Service Configuration Manager SPANless Recorder Service Decoder Service Core Service Cisco JTAPI Service Web Service Screen Capture Service Media Encoder Service Tools Service Database Service GIM | Server 1: RMI Service Configuration Manager Core Service Cisco JTAPI Service Screen Capture Service Media Encoder Service GIM Server 2: RMI Service SPANless Recorder Service Decoder Service Tools Service Server 3: RMI Service Web Service Database Service | Server 1: RMI Service Configuration Manager SPANless Recorder Service Decoder Service Core Service Cisco JTAPI Service Tools Service GIM Server 2: RMI Service Web Service Database Service Screen Capture Service Media Encoder Service | Server 1: RMI Service Configuration Manager SPANless Recorder Service Decoder Service Core Service Web Service Screen Capture Service Media Encoder Service Tools Service Database Service Cisco JTAPI Service GIM Server 2: RMI Service Configuration Manager SPANless Recorder Service Decoder Service Core Service Web Service Screen Capture Service Media Encoder Service Tools Service Database Service Cisco JTAPI Service GIM | RMI Service Configuration Manager Core Service Synchro Service Media Encoder Service Tools Service Database Service Web Service

### Example 2:

Solution Description: Genesys Passive Recording with Live Monitoring and Quality Manager. DB type: Oracle

GQM products: Call Recording+Genesys Passive Recording, Live Monitoring, Quality Manager.

Required components table:

Installation Type | Single Server | Cluster Example 1 | Cluster Example 2 | HA | Replay Server
--- | --- | --- | --- | --- | ---
Required Components | RMI Service Configuration Manager Recorder Service Decoder Service Core Service Genesys EPR Service Web Service Tools Service Oracle Database client Quality Manager | Server 1: RMI Service Configuration Manager Core Service Genesys EPR Service Screen Capture Service Media Encoder Service Server 2: RMI Service Recorder Service Decoder Service Tools Service Server 3: RMI Service Web Service Oracle Database client Quality Manager | Server 1: RMI Service Configuration Manager Recorder Service Decoder Service Core Service Genesys EPR Service Tools Service Server 2: RMI Service Web Service Oracle Database client Screen Capture Service Media Encoder Service Quality Manager | Server 1: RMI Service Configuration Manager Recorder Service Decoder Service Core Service Genesys EPR Service Web Service Tools Service Oracle Database client Quality Manager Server 2: RMI Service Configuration Manager Recorder Service Decoder Service Core Service Genesys EPR Service Web Service Tools Service Oracle Database client Quality Manager | RMI Service Configuration Manager Core Service Genesys EPR Service (Required by Live Monitoring) Synchro Service Tools Service Oracle Database client Web Service Quality Manager