# Genesys Quality Management Suite 8.1.520 : Using Live Monitoring

This chapter describes how to open and use Live Monitoring. Set the Privilege and Number range in the Users tab for the group that the supervisor belongs to using Edit Group. For Active Recording, monitored calls must be in the process of being recorded, for Passive Recording all calls are available via the SPAN port. No specific recording rules are necessary for Live Monitoring.

- Executing Live Monitoring
- Listening to Live Calls
- Viewing Screen Captures
- Saving Live Call Recordings and Prerecordings
- Emailing Live Call Recordings
- Viewing External Data in Live Monitoring
- Adding Editable External Data to Live Calls
- Sorting Live Calls