# Genesys Quality Management Suite 8.1.520 : Searching for Calls from the Same Numbers

Navigate to: Recorded calls > Search.

Call Recording enables the user to find phone numbers that are repeatedly connected to each other. If there is a customer who calls repeatedly, or an agent who makes many calls to the same number, it is possible to find these patterns.

1. Select Calls from the same number.
   - from: The same number calls the call center repeatedly. A dissatisfied customer who is not getting the response they need.
   - to: The same agent calls outside repeatedly. An employee making personal calls using the company phone.
   - both: The same number calls the same agent repeatedly. If employee calling out: Might be the employee calling a relative using company phones in company time.

   - If someone calling in, might be private phone calls to a member of staff/customer harassing a specific agent.

2. Type a number into the which occurred more than field.
3. Click Search.

Only recorded calls that meet the criteria display in the Recorded calls list.

To return to displaying all recorded calls, click Disable Filter.