# Genesys Quality Management Suite 8.1.520 : Replacing Media for Evaluation

If the recording that Quality Manager has provided does not suit the purposes of the evaluator, the evaluator can delete this call and replace it with another one using the replace button shown below.

To replace the list of media records available for evaluation, the Allow Call Replacement option must be enabled when creating an evaluation.

If Allow Call Replacement is enabled:

Click to replace the media record.

Click delete to remove the interaction .

Click Remove to remove evaluations.

This may be useful if the calls is too long or short or that the sound quality makes the call difficult to hear properly and therefore not suitable for use in the evaluation. If replaced, an alternative call is offered, which fulfills the evaluation's interaction parameters.

Important: In order to complete an evaluation, every media record listed in an evaluation must be graded.