# Genesys Quality Management Suite 8.1.520 : League Table Report

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## Setting up a League Table Report

The League Table report is used to rank groups and agents from highest score to lowest score. Users are able to identify and target which agents are in need of training or coaching. League Table is based on specified questionnaires. This allows users to rank agents according to quality, training or voice of the customer campaigns. Users can drill down from the league table to compare groups and agents and to Agent Skills reports for a more granular view of group/agent performance.

Select Reports > League Table report in the left-hand menu.

1. Specify the From Date: and To Date: to limit the number of finished evaluations analyzed.
2. Select a questionnaire from the Questionnaire: drop-down.
3. If required set a threshold in Good is above: to display results better than this value in green.
4. If required set a threshold in Poor is below: to display results worse than this value in red.
5. Select the groups from the Groups: drop-down.
6. Select the agents from the Agents: or select Select All Agents from the drop-down list. The maximum that can be selected at one time is 1000.
7. Select Group by:
   - Agent to see individual results for agents. This is most suitable when you would like to see performance of agents regardless of their group. All agents are ranked according to their score in the list of selected agents.
   - Group to see overall results for a Group. This is most suitable when you would like to see average score of the groups of agents to see ranking of the groups. Agents in the group are ranked according to their position in the list of selected agents, regardless of their group.
8. Click Calculate Report.

The report displays a table with the agents ranked in order because the report was grouped by Agent. The scores of the agents that scored above the Good is above: value are shown in green. Average scores are shown in black and scores under the Poor is below: value are shown in red.

The columns displayed are the ranking number #, the name, the group, the number of evaluations, the standard deviation and the score for each agent.

Click the name of the agent to drill down to the Agents skills report.

Click the group to drill down to Compare Groups and agents.

Click Export to export the report as an excel spreadsheet.xlsx. The spread sheet contains details for all the selected agents.

## League Table Results Grouped by Group

The report displays a table with the groups ranked in order because the report was grouped by Group. The scores of the groups that scored above the Good is above: value are shown in green. Average scores are shown in black and scores under the Poor is below> value are shown in red.

The columns displayed are the ranking number #, the group, the number of evaluations, the standard deviation and the score for each group.

Click the blue group name to expand the view to see the individual results for agents. Click the blue group name to close the group.

Click Export to export the report as an excel spreadsheet xlsx.

The spread sheet contains details for the selected groups at group level.