# Genesys Quality Management Suite 8.1.520 : Sorting Live Calls

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Change the display of Live Monitoring by right-clicking a column heading. Enter a filter, such as a phone number or an agent name, and display only the matching calls in the list.

To clear column display settings, and return to viewing all available calls, right-click a column heading and then press Enter on the keyboard.

Setting duration thresholds:

The Duration column displays calls by how long they have remained connected. To screen out longer or shorter calls, the user can change the Duration threshold. Right-click on the Duration column heading.

Select Less than < or Greater than > and enter the number of minutes. Click … to apply the Duration threshold.

Only calls under or over the threshold display in the Live Monitoring call list.

Displaying calls by Record status:

By default, Live Monitoring displays all calls in the Call Recording system. To show all calls set the value back to 0.

To change the display to only show calls with a specific recording status, right click on Record status, a drop-down list appears with the following Options:

- Call is being recorded
- Call record status is not determined yet
- Call is not being recorded
- Call is being pre-recorded: click to save
- Call can be sent by email: click to send