# Genesys Quality Management Suite 8.1.520 : Viewing Call Segments

Calls that are transferred are composed of several segments.

Click toggle segments to view the call segments.

The segments of the call display on separate rows. The controls for the player display at the top.

If there is only one segment available because the call has not been transferred then that segment displays with the controls in a separate row on the top.

Click again to return to default mode.