# Genesys Quality Management Suite 8.1.520 : Couple Identification Resolver

This only needs to be configured where the call center requires automatic pause and resume and uses non IP phones with an audio only solution because the screen capture set up already has this mapping. It provides a logical mapping between the phone number and the IP address of the agent desktop so that when an agent reaches a trigger event on the agent application then the appropriate paused or resumed.

In the Call Recording UI Navigate to Settings > Extras > CallREC API Web Service.

Select the Couple identification resolver from the dropdown list.

Click Save configuration

For each agent desktop enter the PC hostname/IP and corresponding Phone Number and click New.

Repeat this until all the required desktops and phone numbers have been mapped together.

Click Save configuration.