1. Genesys Quality Management Suite 8.1.520
2. Genesys Quality Management Suite 8.1.520
3. Deployment Guide
4. Planning
5. Avaya Call Recording Architecture

# Genesys Quality Management Suite 8.1.520 : Requirements for Licenses and Resources

Requirements for Licenses and Resources apply for the deployment of Genesys Quality Management Suite and the Avaya platform.

## TSAPI and DMCC License Consumption

Avaya provides licenses for TSAPI and DMCC. It is necessary to have licenses for the ability to record and monitor calls. The Genesys Quality Management Suite Avaya Driver consumes following licenses:

DMC Basic License

- One license for every recorded call to create virtual phone and capture voice conversations (which is consumed and released on demand in runtime).

TSAPI Basic License

- One license for every monitored terminal (which is consumed when the driver starts and is released on shutdown).
- One license for every recorded call (single step conference) (which is consumed and released on demand in runtime).

For a consultative call, an extra DMCC and an extra TSAPI license are required for the duration of the consultation. If the consultation ends or the consulted party joins the conference then these extra licenses are released.

## TDM Timeslots and MedPro Resources

Calls involving only IP endpoints may also use TDM media, all calls start out in this mode and are converted to direct IP media when possible. Switching from one media path to another through the use of IP (or SIP) signaling is often referred to as “shuffling”, and can be used to connect IP devices with calls that require TDM media resources, such as managed transfers to DCP-based extensions.

Each recording device consumes an additional MedPro resource and license.

## Example

- 500 agents to be recorded
- Maximum of 200 simultaneous calls to be recorded
- The solution is either IP only or it is not necessary to calculate TDM resources

License Type | Number of Licenses
--- | ---
TSAPI | 700 (500 for Service Observing + 200 for Single Step Conference)
DMCC | 200 (for Single Step Conference)
MedPro | 200 (for Single Step Conference)

DMCC = Device Media Call Control

Document generated by Confluence on May 06, 2014 17:09