# Genesys Quality Management Suite 8.1.520 : Cisco: Configuring CUCM for Active Recording

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## Create an SIP Trunk to point to the Recorder

The SIP Trunk points to the Recorder.

Create one Standard, Non Secure SIP Trunk for each Recorder (Destination Address = IP address of SLR Recorder).

Select Device > Trunk.

The Find and List Trunks dialog opens.

Select Add New.

1. Select the relevant Trunk Information.
2. Leave the default values of all the other options. The number of options can vary based on the version of your application.
3. Select Next.

## Configure the SIP Trunk

Type a Device Name and an (optional) description.

Select a Device Pool from the dropdown list. The device pool should be the same as the one the phones are in.

Scroll down to SIP Information.

Set the Destination Address as GQM server IP.

Select an SIP Trunk Security Profile from the dropdown list.

Select an SIP Profile from the dropdown list.

Click Save.

## Create a Route Group and assign the SIP Trunk (for HA only)

Add a Route Group and a Pattern to ensure that the recording profile and SIP trunk are tied together.

For a single server installation, configure the Route Pattern SIP Trunk directly. Redundant installations require the configuration of Route Groups and Route Lists.

The correct Distribution Algorithm is the Top Down method. If you select the Circular method, each stream is forwarded to a different recorder server. This is inefficient.

If there are two Recorders, configure two Voice Recording Profiles with two extensions, 1111 and 2222. The Route Patterns for these numbers point to the Route List. The first route list contains the Route Group, where Recorder1 is the primary recorder and Recorder2, the secondary. The other route group is configured in the opposite way:

Configuration Steps:

Select Call Routing > Route/Hunt > Route Group.

Click Find.

Select the Route Group.

1. The Route Group Name displays.
2. Assign the SIP trunks to the Selected Devices.
3. Click Add to Route Group. The SIP trunk will appear in the Current
   Route Group Members list.
4. Click Save.

## Create a Route List and Assign the Route Group

Skip this task if High Availability is not required. The Route List contains only one Route Group. This includes both primary and secondary Recorders (SIP Trunk).

Select Call Routing > Route/Hunt > Route List.

Click Find.

Select the route.

Click Add Route Group.

1. Select the Route Group.

2. Click Save.

## Create a Route Pattern for the Recorder and Assign the Route List

The Route Pattern points to the Route List where redundancy is deployed. Otherwise, it points directly to the SIP Trunk.

Select Call Routing > Route/Hunt > Route Pattern.

Click Add New.

1. Enter the Route Pattern.
2. Select the Gateway/Route List.
3. Click Save.

## Create a Recording Profile

The Recording Destination Address is NOT an IP address. It is a directory number. For example: 9105.

Refer to the numbering plan to select a number for the Recording Profile. Use an extension number that is not already assigned.

Select Device > Device Setting> Recording Profile.

The Recording Profile dialog opens.

Select Add New. The Recording Profile Configuration dialog opens.

1. Name the profile.
2. Type the Recording Destination Address (a number assigned to the route pattern for the server).
3. Click Save.

## Apply the Recording Profile to the Device

1. Select Device > Phone:
2. The Phone Configuration dialog opens:
3. Click Line [1] - 2009 (no partition).
4. Select Automatic Call Recording Enabled.

5. Set the Recording Profile.

6. Click Save.

## Enable the Phone Built-In Bridge (BIB) to Allow Recording

You can activate the Built-In Bridge on the Service Parameter level for all devices. Also, you can also activate it phone by phone. For an up-to-date list of all Cisco phones that support Active Recording, see Unified CM Silent Monitoring Recording Supported Device Matrix.

### Enable Phone BIB for all Devices

This method is useful for recording all phones.

1. Select System > Service Parameters:
2. Select the service Cisco CallManager (Active):

3. The Service Parameter Configuration screen opens. Scroll down to Clusterwide Parameters (Device-Phone).
   Ensure that Builtin Bridge Enable is On:

## Enable the Phone BIB Phone by Phone

This method is useful for adding specific phones or devices to be recorded. Enable recording for each line. A phone or device can have several numbers. Configure each number separately.

1. Select Device > Phone:

2. Select a parameter from the Find Phone where dropdown. For example, select Directory Number and type in a number (or its first digits) to select an individual phone:

3. Select the device:

4. The Phone Configuration Dialog opens.

   Set the Built In Bridge to On.

   Click Save:

## Configure Tones for Recording

Skip this step if an audible Recording Notification tone is not required.

1. Select System > Service Parameters:
2. The Service Parameter Configuration dialog displays.
   - Select the Server from the dropdown list.

   - Select Cisco CallManager (Active) from the dropdown list.

3. Scroll down to Clusterwide Parameters (feature -Call Recording). Use CTRL+F to find it quickly.

   - Set Play Recording Notification Tone to Observed Target to True.

   - Set Play Recording Notification to Observed Connected Parties to True.

## Reset the Trunk

To complete the changes, reset the trunk.

1. Select Device > Trunk:
2. Use Find and List Trunk to find the Trunks:

3. Select the Trunk and click Reset Selected:

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