# Genesys Quality Management Suite 8.1.520 : Saving a Completed Call

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Prerecording enables the user to save calls that have already been completed. The user has a limited amount of time to save completed calls, typically 2-10 minutes.

Note: The user must save the call within the period set by the system administrator. Calls that are not saved within this time period cannot be recovered. PIN codes may be required, depending on the system setup.

1. Press the Services button on the Cisco IP phone.
2. Select Call Recording from the list of options.
3. Select Prerecorded calls.
4. Select the call from the list.
5. Select Save

The call recording is saved to the database, and is available for playback on the Recorded calls tab of Call Recording.