# Genesys Quality Management Suite 8.1.520 : Uploading the Un-Activated Call Recording License File

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## Upload Your License

Support has sent an email containing an un-activated license file named `callrec.license`. Save the un-activated license file in a location that is easy to find. Do not rename this file.

Call Recording does not record without a valid license file.

Upload the un-activated license file. This generates a unique license key, based on information including the MAC addresses of the NICs in the server. If the MAC addresses change, then the installation requires a new license file. Request a new license at the Genesys Tech Support.

To upload the License File:

1. Open the Settings tab and click License info.
2. Click License Actions. The license action dialog displays.
3. Click Browse for Firefox or Internet Explorer or Choose File in Chrome and browse to the un-activated license file in the location it was saved.
4. Click Upload.

Once the license is successfully uploaded:

1. The license key is visible on the License details: Base License tab.
2. Note the License State is Not Activated Evaluation.

## Restart GQM Services

After uploading a Call Recording license, it is necessary to restart all GQM services. To do so access the Call Recording server via an SSH client, for example PuTTY.
Log in as `admin`. Enter `su` - to log in as the root user. Enter the password, the default is `zoomcallrec`.
Enter the following command:

    service callrec restart

Call Recording restarts. This takes several minutes.