# Genesys Quality Management Suite 8.1.520 : Results Distribution Graph - 1

The Results Distribution graph displays the overall progress of large numbers of agents and groups over a period of time.

1. Select Reports in the menu.
2. Select Results Distribution. The Results Distribution tab and Parameters section open.

1. The Show: drop-down list has the alternatives Number of Agents, Number of Evaluations, and Number of Interactions. Click on one of these to select what is displayed in the chart.
2. Select a questionnaire from the Questionnaire: drop-down to base the analysis on.
3. Select a question group from the Question Group: drop-down to base the analysis on. This is optional.
4. Select a question from the Question: drop-down to base the analysis on. This is optional.

1. Select or type a From Date: for the graph to begin.
2. Select or type a To Date: for the graph to end.
3. Select the Scale: for the graph from the drop down, this affects how wide the bars in the graph display. Using the wrong report scale could result in a graph that is meaningless. If the period selected is a month and the scale selected is also a month, then the report will only display 1 data point and there will be no trend line to view. If the period selected is a year or more and the scale selected is a day, then either the graph will be too crowded to be meaningful, or alternatively the report may not be able to display such a level of detail and will come out blank.

1. Select one or more agent Groups:. The user can select all or none by selecting or deselecting Select All/None. The agents in the groups display in the Agents: section. The user can select more than one group by pressing and holding the CTRL key while selecting additional groups.
2. Select the checkboxes of one or more Agents:. The user can select all or none by selecting or deselecting Select All/None.
3. The Scoring parameters enable the user to determine the threshold values for the report groupings.
4. Set the Good Threshold:, this value must be lower than the Maximum: value. The Good Threshold: is the minimum value for an agent score to be included in the top rated group, the default is 75%.
5. Set the Bad Threshold:, this value must be higher than the Minimum: value. The Bad Threshold: is the maximum value for an agent score to be included in the worst rated group, the default is 25%. All agent scores that fall between these two thresholds are included in the average group.

1. Click Compute Graph to begin the chart creation process. A graph displays if there is data available. If the user receives a message warning about no data being available for the specified parameters, they must modify their parameter values, for example, change the From Date:, To Date:, or questionnaire specified, then click Compute Graph again.
2. Click Export to Spreadsheet to create a tabular version in downloadable spreadsheet format, .xlsx.

Click OK to open the spreadsheet.

The exported spreadsheet opens in MS Excel 2007-10 or compatible alternative.

The cells can be re-sized as required.