# Genesys Quality Management Suite 8.1.520 : Compare Evaluators Report

##

## Setting Up a Compare Evaluators Report

The Compare Evaluators chart provides a view of how multiple evaluators have scored a single agent. This chart is used as a calibration tool and visually depicts how multiple evaluators vary in scoring in a specified questionnaire. Users can quickly determine if their evaluation team is distributing QM scores in an aligned mentality. Standard deviation is provided for accuracy. Drill down to question groups to identify any gaps at a granular level.

To set up a Compare Evaluators report

1. Select Reports > Compare Evaluators report in the left-hand menu.
2. Select an agent group from the Group drop-down.
3. Select an agent from the Agent drop-down.
4. Select a questionnaire from the Questionnaire drop-down.
5. Click Calculate Report.

### Setting the Date Range for the Report

By default the report displays the last six months. At the top of the report is a zoom.

Click a different range on the zoom to see a shorter period if the evaluations are close together or a longer range if the evaluations are further apart. It is also possible to change the date range

using the date range bar at the bottom of the report.

The date range scale bar displays all the data from when the questionnaire was first used. The default date range shows the last six months of data. Use the date range scale bar at the bottom of the screen to change the date range.

Point and click inside highlighted area to drag the selection to see earlier data.

Drag the start and end limits in or out to extend the date range.

### Switching between chart and table view

To switch between chart and table view click on table or chart button in top right corner of the report.

Table view contains results used for displaying the chart, the same results are used for export to Excel.

### Selecting Individual Results Using the Legend

The Legend initially shows all Evaluators. Use the legend checkboxes to select a an Evaluators results to highlight. All other groups are grayed out. Click Deselect All to deselect all then view individual Evaluator results selecting their checkboxes. Click Select All to select all Evaluators.

Point the mouse at a data series point along the line and the chart displays information including the date and the score for that in a tool tip. The dashed line shown is the average score for the whole questionnaire.

### Drilling down to Question Groups

Click anywhere on any data point line to drill down to see the results for the question groups in a bar chart. The selected time range still applies to the drill down.

Point to any bar to get more information about it.

Click the selected bar on question group level to drill-down to the question level.

Click Export to export the report as an Excel spreadsheet.

Click agent's name in the top left hand corner to drill back up to the top level.