# Genesys Quality Management Suite 8.1.520 : Groups and Users in Quality Manager

User groups (also known simply as groups) can have a hierarchy and can help to organize Quality Manager users; for example, they can be used to allow the evaluation of a specific team of agents.

The group hierarchy levels and users are managed within the Group Manager, while the User Manager provides a simple method of performing bulk operations on the full list of Quality Manager users

To create, modify, or remove users and groups in Quality Manager:

1. Select Administration in the left hand menu.
2. Select Group manager.

The Group Manager tab opens.