# Genesys Quality Management Suite 8.1.520 : Viewing Completed Surveys

After the survey is completed use the Grade form to see detailed information about the survey and customer feedback. Some of the surveys may contain customer voice feedback offered as a last option of the survey. Grading form is used to replay customer feedback. The embedded player helps to replay customers feedback if it is available.

To open a grading form:

1. On the Customers Surveys tab, double-click the survey name or check the box next to the survey name.
2. Click View on the toolbar.

If a survey contains customer's voice feedback, a player will be displayed next to it. If no comment was provided, N/A will be displayed.

The following information is available:

- Questionnaire: name of the questionnaire used for this survey.
- Agent: name of the agent who initiated the survey.
- Date: Date when survey is taken.

All the questions of the survey and answers of a customer are provided below. Total survey rating is available at the bottom of the page.