Genesys Engage cloud documentation)
Genesys Engage cloud
Agent's Guide
Information for Agents about using Agent Desktop, Workforce Management and other Genesys Engage cloud user interfaces. See also Get started for Agents.
Administrator's Guide
Information for administrators about using Platform Administration, Reporting and other Genesys Engage cloud user interfaces. See also Get started for Administrators.
Supervisor's Guide
Provides information for supervisors about using Platform Administration, Reporting and other Genesys Engage cloud user interfaces.
Release Notes
Stay up to date with the latest Genesys Engage cloud component upgrades.
Genesys Care Support Processes for Cloud Subscriptions
Information for Cloud customers about how to work with Genesys Customer Care for Case Management.
Recording, Quality Management and Speech Analytics Guide
Provides information on evaluating recorded customer interactions, and uncovering the cause and effect relationships that influence business issues and contact center performance.
Reporting Guide
Provides information about both real-time dashboard views and historical reports.
Support for GDPR
Provides information for General Data Protection Regulation (GDPR) support specific to Genesys Engage cloud.
Genesys Engage cloud User Guide
Download this guide for detailed information about how Genesys Engage cloud can work for your enterprise.
Genesys Engage cloud Customer Care Support Guide
Download information for Genesys Engage cloud customers about Response, Restoration and Resolution targets and Responsibilities.
Genesys Care Support Processes for Cloud Resellers
Information for Cloud Resellers about how to work with Genesys Customer Care for Case Management.
Genesys Care Support Guide for Cloud Resellers
Download information for Cloud Resellers about Response, Restoration and Resolution targets and Responsibilities.
Gdemo Policy Document for Resellers
Download information for Gdemo, the demonstration platform for all Genesys Solutions.
Genesys Engage cloud Contact Center Availability Guide
Highly technical information to assist IT, system, and network administrators of cloud-based contact centers in planning connectivity and access to Genesys Engage cloud for on-site and off-site personnel. Contact your Technical Account Manager or Customer Success Manager to obtain this document.