Real-time Reporting with Genesys Pulse 8.5

Important

This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Reporting in Genesys Engage cloud.

Genesys Pulse provides at-a-glance views of real-time contact center statistics on dashboards within the user interface.

Related Topics

Important

You require the appropriate user privileges to perform actions.

You can

• view reports in widgets on either your Genesys Pulse dashboard or wallboard.
• customize widgets to display user-defined Donut, Grid, Key Performance Indicator (KPI), or List charts.
• use custom templates to quickly create report widgets for your dashboard.

Ready? Get started.

Looking for answers to specific questions? Try these topics:

• Popular real-time reports
• Manage dashboards and wallboards
• Dashboard and wallboard examples
• Add reports to your dashboard or wallboard
• Display external content
• Statistic properties

New to Pulse

Your version of Pulse might not include all the new functionality covered in this guide:

• Wallboards are now available.