Release Notes - Genesys Engage cloud (Services Level)
To improve your experience, Genesys Engage cloud has upgraded the following components on the corresponding dates.
For information about releases after March 31, 2021, see Genesys Engage Cloud Release Notes.
Tip
Click the arrows in a column heading to view items in either alphabetical or ascending/descending order.| Genesys Engage cloud Component | Available Since | Latest Version |
|---|---|---|
| Agent Desktop v8.5 | May 18, 2020 | 8.5.202.76 |
| Agent Desktop v9 | January 27, 2021 | 9.0.000.77 |
| Agent Setup | March 25, 2021 | 9.0.000.82 |
| Genesys Engage cloud APIs | March 25, 2021 | |
| Authentication Service | November 2, 2020 | 9.0.000.68 |
| Callback | March 11, 2021 | 9.0.043.00 |
| Cloud Data Download Service | January 16, 2020 | 9.0.003.00 |
| intelligent Workload Distribution | March 4, 2021 | 9.0.000.64 |
| Co-browse | November 2, 2020 | 9.0.012.00 |
| CRM Gplus Adapters | May 18, 2020 | 8.5.202.76 |
| Gplus Adapter for Microsoft Dynamics 365 | August 02, 2022 | |
| Gplus Adapter for ServiceNow | July 05, 2022 | |
| Gplus Adapter (V.9) for Salesforce | March 25, 2021 | 9.0.000.59 |
| CX Contact | February 22, 2021 | 9.0.024.04 |
| Designer (v8.5) | June 01, 2018 | 8.5.202.96 |
| Designer | March 26, 2021 | 9.0.116.09 |
| Digital Channels | March 19, 2021 | 9.0.000.83 |
| Genesys Customer Experience Insights (CX Insights) | March 05, 2021 | 9.0.018.00 |
| Genesys Portal | January 12, 2021 | 8.5.300.06 |
| Genesys Predictive Engagement | April 8, 2020 | |
| Genesys Predictive Routing | July 12, 2021 | 9.0.018.15 |
| GVP PaaS | December 21, 2018 | 9.0.0 |
| GVP Reporting | January 23, 2017 | 8.5.151.29 |
| IVR Administration | October 27, 2015 | 8.5.200.83 |
| Outbound | April 6, 2020 | 15.15.0 |
| Platform Administration | October 29, 2017 | 8.5.220.47 |
| Real-Time Reporting v8.5 | August 18, 2017 | 8.5.106.05 |
| Real-Time Reporting v9 | September 28, 2020 | 9.0.006.00 |
| Recording, QM and Interaction Analytics | January 22, 2020 | 8.5.510.30 |
| Screen Recording Service | March 30, 2021 | 8.5.370.93 |
| Genesys Softphone | April 23, 2021 | 9.0.015.04 |
| Genesys Softphone VDI Adapter | March 25, 2021 | 9.0.015.03 |
| WebRTC Media Service | October 14, 2020 | 9.0.000.62 |
| Genesys Widgets | March 31, 2021 | 9.0.017.17 |
| Workforce Management | August 30, 2021 | 8.5.218.43 |
Customer Care
As always, Genesys Customer Care is available to answer any questions you may have regarding this service event. If you have service issues after the service event, please contact Genesys Customer Care by opening a case in the My Support Portal, http://www.genesys.com/customer-care, or call Genesys Customer Care at:
North America (USA & Canada)
- +506-674-6767 (International)
- +888-369-5555 (Toll-free, N. America only)
Europe, Middle East, Africa
- +44 (0) 127-645-7002 (International)
Asia Pacific
- +61-7-3368-6868 (International)
This page was last edited on August 2, 2022, at 06:07.
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