Milestone Block

You can add the Milestone block to Self Service or Assisted Service phases to mark key moments while the application is running.

Using this Block

Important

VAR action IDs are stripped of spaces and pipe characters (|). This includes implicit actions that are generated when a caller enters a shared module.

Enter the name of the milestone in the Milestone field. Optionally, if this block is used in the Self Service phase, you can enable the use variable check box to use a variable for the milestone name.

In the Milestone Type menu, select Default. Only select Survey if this Milestone block will be used in a survey application (see the Survey section below for more information).

Optionally, enter additional information by clicking Advanced Options or Add Pair.

Important

When entering the payload Key, do not use single or double quotes.

Survey

The Survey type is reserved for survey applications.

Once you select Survey, the Survey Milestone Properties section appears. Configure the following:

• Survey Question - Select the variable that stored the survey question.
• Corresponding Answer - Select the variable that stored the survey answer.

Important

You can disable the check boxes if you would prefer to not use a variable for Survey Question and Corresponding Answer. However, Genesys recommends that you use variables for consistency and ease of use.