Copyright
All Genesys software is © Copyright 2018 Genesys Cloud Services, Inc. All rights reserved.
Complete information about Genesys proprietary intellectual property, including copyrights, can be found here.
Trademarks
Genesys and the Genesys logo are registered trademarks of Genesys Cloud Services, Inc. in the U.S.A. and other countries. Complete information about Genesys proprietary intellectual property, including all trademarks, can be found here.
All other trademarks are the property of their respective owners.
Third Party Software
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. Please contact your customer care representative if you have any questions. The following list describes specific third-party code and functionality for this product:
- URI.js is distributed under the terms of the MIT license.
- This product includes CometD software developed by Dojo Foundation. START_WIDGET2c22ffa4d68164f4-0END_WIDGET
- This product includes ANTLR Parser Generator.
- This product includes software developed by the JDOM Project. START_WIDGET2c22ffa4d68164f4-1END_WIDGET
- This product includes software developed by Andy Clark.
- NOTICE OF RESTRICTED RIGHTS FOR ORACLE PRODUCTS LICENSED TO THE US GOVERNMENT Oracle Programs delivered to the United States government subject to the DOD FAR Supplement are 'commercial computer software' and use, duplication, and disclosure of the programs, including documentation, shall be subject to the licensing restrictions set forth in the applicable license agreement therefor. Otherwise, Oracle programs delivered subject to the Federal Acquisition Regulations are 'restricted computer software' and use, duplication, and disclosure of the programs, including documentation, shall be subject to the restrictions in FAR 52.227- 19, Commercial Computer Software-Restricted Rights (June 1987). Oracle USA, Inc., 500 Oracle Parkway, Redwood City, CA 94065.
Genesys Customer Care links:
Licensing:
- Genesys Licensing Guide
- Licensing section of the Genesys Migration Guide
Information on supported hardware and third-party software is here:
Genesys Co-browse 9.x Product Alert
Due to new, stricter browser policies starting in February 2020, you must install Co-browse 9.0.005.20, otherwise Co-browse will not work with Chrome due to its new SameSite cookie policy. See the Co-browse Release Note for additional information.
The following new features were introduced in the 9.0.005.15 release:
- Co-browse now supports websites, including images and CSS, that are fully behind authentication (see Static Resource Synchronization).
- Co-browse now uses Redis for data storage. Cassandra has been deprecated and support will be removed in a future release.
- Co-browse now provides Historical Reporting via Genesys Customer Experience Insights (GCXI).
- Agents now have a zoom-to-fit/actual size control, allowing them to avoid unnecessary scrolling and to get a better overall picture of the co-browsed content.
- Co-browse now provides an improved UI representation of masked/restricted data for agents.
- Co-browse now masks images when data masking is used.
- Embedded Cassandra is no longer supported.
- Support for OpenJDK 8.
The following new features were introduced in the 9.0.000.07 release:
- The Session ID is now displayed in a format that is easier to read, avoiding errors when the end-user must read it to an agent over a voice connection.
- CORS policy is now stricter. By default, allowed origins are left empty and are no longer set to “all origins allowed (“*”)“. You must configure allowed origins during deployment.
- Genesys Co-browse Server can now be deployed on Windows Server 2016 and Hyper-V Windows 2016.
- Genesys Co-browse now supports Citrix XenDesktop v7.6 and Citrix XenApp v7.8.
Genesys Co-browse
Genesys Co-browse allows an agent and a customer to navigate (browse) the same web page at the same time. With Genesys Co-browse, the agent and the customer "share" the same instance of the web page (or browser window), unlike a conventional screen sharing application, where one of the parties sees the image of the other party's browser instance or the whole desktop. Genesys Co-browse provides processing of highly dynamic web pages of contemporary web sites. Genesys Co-browse requires no plug-ins, no downloads, and no applets. It is a pure JavaScript and HTML solution integrated with existing Genesys infrastructure.
Genesys Co-browse falls under the Digital product category of the Genesys Engage offering.
For more information about the Co-browse solution, see the following:
What's New
Genesys Co-browse is part of 9.x, which can include component releases from 9.1.x, 9.0.x, and 8.5.x code streams. Use the table below to check which component releases are part of 9.x.
| All 9.x products | 9.x Genesys Co-browse Release Notes | ||
|---|---|---|---|
| Product | Component | Latest | Starting |
| eServices Manager Plug-in for GAX | |||
| Genesys Co-browse Plug-in for Workspace Desktop Edition | |||
| Genesys Co-browse Server | |||
Product Alerts
Documentation
Deployment Guide
Use this book to deploy Genesys Co-browse.
Developer's Guide
Use this book to customize Genesys Co-browse.
API Reference
Find information about the available public APIs.
Plug-in for Workspace Desktop Edition Help
Use this help file as a guide for the plug-in.
More Release Information
Release Notes
Documentation
Deployment Guide
Use this book to deploy Genesys Co-browse.
Developer's Guide
Use this book to customize Genesys Co-browse.
API Reference
Find information about the available public APIs.
Genesys Co-browse plug-in for Interaction Workspace Help
Use this help file as a guide for the plug-in.
Genesys Co-browse 8.5 Release Information
Click below to see New in This Release, Readme, and Product Alerts information for 8.5 releases.
[+] Show release informationNew in 8.5.x Releases
[+] New in Release 8.5.1The following new features were added in the 8.5.1 release:
- The Co-browse plug-in now optionally attaches additional data to a primary interaction (chat or voice). This attached data includes the following reporting metrics:
- CoBrowseWriteModeDuration
- CoBrowseStartPageURL
- CoBrowseStartPageTitle
- CoBrowseWriteModeStartPageURL
- CoBrowseWriteModeStartPageTitle
- To enable extended attached data, set the extendedAttachedData value to true in the cobrowse section of your Workspace Desktop Edition application in Genesys Administrator.
- The Co-browse Plug-in for Workspace Desktop Edition now supports the following:
- Microsoft Edge
- Windows 10
- Co-browse now supports Microsoft Edge.
- For added security, Co-browse now supports token-based authentication between Co-browse Server and Workspace Desktop Edition.
- Co-browse now synchronizes scrolling positions for individual HTML elements. Previously, scrolling was only synchronized for the page itself and for iframes. Scrolling is synchronized from the end user to the agent and vice versa.
- When proxying resources, such as CSS and fonts, Co-browse now explicitly sets the port only if it is also set explicitly on the proxied resource URL. Previously, Co-browse would incorrectly add the port even if not included in the incoming resource. For example, when proxying https://example.com/styles.css, Co-browse would set the Host header to example.com:443. Now it will correctly leave out the port, setting it instead to example.com.
- Co-browse now always enforces synchronization of image dimensions. Even when an agent's browser is unable to load an image, the image stays the same size as in the customer's browser.
- Co-browse now logs when a session ends when using info level for logging. Previously, Co-browse in info level only logged when a session was created, and session end was logged with the debug level.
- You can now control and limit third-party iframes for agents in a Co-browse session. Use the allowedThirdPartyDomains option to configure third-party iframes. Also see, Co-browsing in iframes.
- Co-browse no longer synchronizes input elements with type hidden. This leads to better stability and decreases traffic consumption within website frameworks which rely heavily on storing application state information in hidden fields.
- Support for Scalable Vector Graphics (SVG) in Co-browse sessions.
- Reduced message size for Co-browse sessions reduces network traffic by 1.25-1.5 times, depending on the website.
- Updated the jQuery library shipped with Co-browse version 1.8.2 to 1.12.4. The jQuery library is hidden within Co-browse JavaScript:
- Co-browse's jQuery library never conflicts with the jQuery library of your website.
- You do not require jQuery for Co-browse to work.
- Support for the following browsers. See Browser Support for: Genesys Co-browse User Interface on the Supported Operating Environment: Genesys Co-browse page for more detailed information and a list of all supported browsers.
- Safari 9
- Safari 10
- Support for Red Hat Enterprise Linux 7 operating system. See the Supported Operating Environment: Genesys Co-browse page for more detailed information and a list of all supported operating systems.
- Genesys Co-browse is deprecating support for the Built-in Chat Widget
[+] New in Release 8.5.0
The following new features were added in the 8.5.0 release:
New in 8.5.002.00:
- Extended monitoring functionality:
- New Logging reporter allows you to report metric values in the console or in a log file.
- Co-browse Server now generates Monitoring Alarms that you can use to improve Co-browse performance.
- Now only the agent browser uses the cluster URL. The consumer's browser always uses the URL in the JS instrumentation for css-proxy and url-proxy.
New in 8.5.001.08:
- Added support for pages that use the <base> HTML tag.
- Introduced Co-browse privilege in version 8.5.001.09 of the Co-browse Plug-in for Workspace Desktop Edition.
New in 8.5.001.05:
- Security enhancements—added compliance to OWASP recommendations
- Extended application monitoring—exposed operational metrics through JMX interface
- New configuration using Co-browse Server Cluster application allows the properties of a cluster to be configured under one application instead of configuring each individual node separately
- This release eliminates Flash of Unstyled Content (FOUC) while rendering the web page view for agents
New in 8.5.000.30:
-
Support for Pointer Mode.
Co-browsing now supports Pointer Mode (Read-Only with mouse click highlighting). In 8.5.0, Co-browse sessions begin in Pointer Mode where the agent can guide the customer using his or her mouse pointer. In Pointer Mode, the agent can not enter information into the webpage or navigate the customer's browser. If the agent needs to enter information into the web page and navigate the customer's browser, he or she must send the customer a request to enter Write Mode. By having two different Co-browse modes, the customer controls how much an agent can interact with his or her browser. - External Cassandra cluster support through the new Cassandra Resource Access Point Application object.
- Co-browse Reporting Templates for Pulse
- Common Chat reporting Templates for Pulse
- JDK 1.8 support
- Support of Solaris 10 64 bit for Co-browse Server
- Genesys Co-browse requires Workspace Desktop Edition starting with release 8.5.000.30.
Genesys Co-browse 8.5.x Readme
[+] Additional ResourcesGenesys Customer Care links:
Licensing:
- Genesys Licensing Guide
- Licensing section of the Genesys Migration Guide
Information on supported hardware and third-party software is here:
[+] Read the Legal Notices
Copyright
All Genesys software is © Copyright 2015 Genesys Cloud Services, Inc. All rights reserved.
Complete information about Genesys proprietary intellectual property, including copyrights, can be found here.
Trademarks
Genesys and the Genesys logo are registered trademarks of Genesys Cloud Services, Inc. in the U.S.A. and other countries. Complete information about Genesys proprietary intellectual property, including all trademarks, can be found here.
All other trademarks are the property of their respective owners.
Third Party Software
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. Please contact your customer care representative if you have any questions.
NOTICE OF RESTRICTED RIGHTS FOR ORACLE PRODUCTS LICENSED TO THE US GOVERNMENT Oracle Programs delivered to the United States government subject to the DOD FAR Supplement are 'commercial computer software' and use, duplication, and disclosure of the programs, including documentation, shall be subject to the licensing restrictions set forth in the applicable license agreement therefor. Otherwise, Oracle programs delivered subject to the Federal Acquisition Regulations are 'restricted computer software' and use, duplication, and disclosure of the programs, including documentation, shall be subject to the restrictions in FAR 52.227- 19, Commercial Computer Software-Restricted Rights (June 1987). Oracle USA, Inc., 500 Oracle Parkway, Redwood City, CA 94065.
Genesys Co-browse 8.5.x Product Alerts
The following information applies to Genesys 8.5.x software and is important for you to note.
[+] Show Product AlertsStarting with the 8.5.100.11 release of Genesys Co-browse, Genesys is deprecating the Built-in Chat Widget and its APIs in preparation for discontinuing support in the upcoming 9.0 release.
This functionality is now available through a single set of consumer-facing digital channel APIs that are part of Genesys Mobile Services (GMS), and through Genesys Widgets, a set of productized widgets that are optimized for use with desktop and mobile web clients, and which are based on the GMS APIs.
Genesys Widgets provide for an easy integration with Co-browse, allowing you to proactively serve these widgets to your web-based customers.
ImportantAlthough the deprecated APIs and Built-in Chat Widget will be supported for the life of the 8.5 release of Co-browse, Genesys recommends that you move as soon as you can to the new APIs and to Genesys Widgets to ensure that your functionality is not affected when you migrate to the 9.0 release.- Note that this support for the Built-in Chat Widget and its APIs will not include the addition of new features and that bug fixes will be limited to those that affect critical functionality.
- Support for the Genesys Co-browse Plug-in for Interaction Workspace is discontinued in the 8.5.0 release. Going forward, use the Co-browse Plug-in for Workspace Desktop Edition 8.5.x.
Release Notes
Documentation
Deployment Guide
Use this book to deploy Genesys Co-browse.
Developer's Guide
Use this book to customize Genesys Co-browse.
API Reference
Find information about the available public APIs.
Genesys Co-browse plug-in for Interaction Workspace Help
Use this help file as a guide for the plug-in.