Genesys Co-browse 8.5 Developer's Guide

Welcome to the Genesys Co-browse 8.5 Developer's Guide. This document introduces you to the architecture of Genesys Co-browse and provides information about how you can customize it for your website. See the summary of chapters below.

About Genesys Co-browse

Find out about the architecture of Genesys Co-browse.

• Conceptual Model

Customizing Genesys Co-browse

Learn how to customize the look and feel of the Genesys Co-browse widgets.

• Customize the Genesys Co-browse User Interface
• Customize the Built-in Chat Widget
• Localization
• DOM Restrictions

Integrating with Chat

Find procedures to integrate Genesys Co-browse with chat.

• Genesys Co-browse and Chat
• External Chat without Integration

Using Data Attached to the Primary Interaction

Find procedures to use Attached Data.

• Attached Data Overview
• Using Attached Data for Reporting
• Using Attached Data to Customize Business Processes

Integrating with Agent Applications

Find procedures to integrate Genesys Co-browse with agent desktops and agent web-based applications.

• Integrate with Agent Applications

Co-browse Business Monitoring

Find out about the extended Co-browse statictics and monitoring data.

• Co-browse Monitoring Overview
• Co-browse Server performance counters (KPIs)
• Co-browse Monitoring Alarms