Bidding

Important

This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Genesys Engage cloud for Agents.

Use the schedule bidding window to bid on schedules. You can access a bidding scenario only during the Schedule Bidding Period (the time period between the Start Date/Time and End Date/Time for bidding).

To access a bidding scenario:

1. At any window, click the Bidding link on the menu bar.
Tip
If you do not see Bidding in the menu bar, bidding might not be configured for your call center.
2. At the Bidding Scenarios View, select a bidding scenario.
Tip
If no bidding scenarios are listed, there are no scenarios currently open for bidding.
3. At the Bidding Assignment Pane, perform any of these tasks:
   • Sort or Filter the view of available shifts.
   • Rank the schedules and bid on them by numbering them 1, 2, 3 and so on. You can view and revise your bids up until the End Date/Time in separate Desired or Unwanted lists