Schedule

Important

This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Genesys Engage cloud for Agents.

Two panes near the top of the Schedule window offer different schedule views:

• My Schedule—Displays your schedule information for the current week. (To display other weeks, see Changing the Date.)
• Other Schedules—Displays a filterable, sortable, and searchable list of other agents and their schedules.