In the Column List:
- P = Primary key
- M = Mandatory field
- F = Foreign key (where the term is used loosely to indicate a surrogate key reference to a field in another table, not a formal constraint)
- DV = Default value
- In the Data Type column, varchar/nvarchar means that the data type is varchar except in multi-language databases that use Unicode, in which case the data type is nvarchar.
Table LDR_RECORD
Description
This dimension table allows CX Contact record facts to be described based on characteristics of the contact list records, such as contact information type, record type, record status, and disposition.
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Column List
| Column | Data Type | P | M | F | DV |
|---|---|---|---|---|---|
| ID | int | X | X | ||
| CREATE_AUDIT_KEY | numeric(19) | X | X | ||
| CONTACT_INFO_TYPE | nvarchar(32) | X | unknown | ||
| RECORD_TYPE | nvarchar(32) | X | unknown | ||
| RECORD_STATUS | nvarchar(32) | X | unknown | ||
| DISPOSITION | nvarchar(255) | X | unknown |
ID
The primary key of this table. This ID is referenced from other tables as LDR_RECORD_KEY.
CREATE_AUDIT_KEY
The surrogate key that is used to join to the CTL_AUDIT_LOG control table. The key specifies the lineage for data creation. This value can be useful for aggregation, enterprise application integration (EAI), and ETL tools--that is, applications that need to identify newly added data.
CONTACT_INFO_TYPE
The type of the contact device. This field is set to one of the following values:
- No Contact Type
- Home Phone
- Direct Business Phone
- Business With Extension
- Mobile
- Vacation Phone
- Pager
- Modem
- Voice Mail
- Pin Pager
- E-Mail Address
- Instant Messaging
RECORD_TYPE
The type of the record from the contact list. This field is set to one of the following values:
- No Record Type
- Unknown Record Type
- General
- Campaign Rescheduled
- Personal Rescheduled
- Personal Callback
- Campaign Callback
- No Call
RECORD_STATUS
The status of the record from the contact list. This field is set to one of the following values:
- No Record Status
- Ready
- Retrieved
- Updated
- Stale
- Cancelled
- Agent Error
- Chain Updated
- Missed Callback
- Chain Ready
DISPOSITION
The reason for filtering out the record from the campaign during the pre-loading phase, as reported by CX Contact.
Index List
| CODE | U | C | Description |
|---|---|---|---|
| I_LDR_RECORD | X | Ensures that the combinations of values that are stored in the dimension table are unique. |
Index I_LDR_RECORD
| Field | Sort | Comment |
|---|---|---|
| CONTACT_INFO_TYPE | Ascending | |
| RECORD_TYPE | Ascending | |
| RECORD_STATUS | Ascending | |
| DISPOSITION | Ascending |
Subject Areas
No subject area information available.