Chat
Genesys Co-browse supports three levels of integration with chat functionality:
- Co-browse has its own built-in chat widget that is triggered with the "Live Chat" button. To customize the built-in chat widget, see Customizing the Genesys Co-browse UI. You can also implement your own chat widget using the Chat Service API. See Chat Service API#Advanced Usage of the Chat API.
- Co-browse can be used with any external chat without integration. In this case, the user will have to manually transfer the Co-browse session ID to the agent. See External Chat Without Integration.
- Co-browse can be integrated with an external JavaScript-based chat to use the Co-browse built-in "Live Chat" button to start a chat and to automatically transfer the Co-browse session ID to the agent. You will need to implement an External Media Adapter for your chat widget and pass your external media adapter object to the primaryMedia Co-browse configuration option.
This page was last edited on February 3, 2015, at 01:16.
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