Table SDR_CALL_TYPE

Description

Introduced: 8.5.001. Supported in Genesys Engage cloud deployments only.
Modified: 8.5.010 (in Microsoft SQL Server, data type for the CALL_TYPE and MEDIA_TYPE columns modified in single-language databases); 8.5.008 (MEDIA_TYPE column added)

In partitioned databases, this table is not partitioned.

This dimension table enables Session Detail Record (SDR) facts to be described based on the call type.

Tip

To assist you in preparing supplementary documentation, click the following link to download a comma-separated text file containing information such as the data types and descriptions for all columns in this table: Download a CSV file.

Hint: For easiest viewing, open the downloaded CSV file in Excel and adjust settings for column widths, text wrapping, and so on as desired. Depending on your browser and other system settings, you might need to save the file to your desktop first.

Column List

Legend

Column	Data Type	P	M	F	DV
ID	int	X	X
CREATE_AUDIT_KEY	numeric(19)		X	X
CALL_TYPE	nvarchar(255)		X		NO_VALUE
MEDIA_TYPE	nvarchar(50)		X		voice

ID

The primary key of this table.

>> Back to Column List

CREATE_AUDIT_KEY

The surrogate key that is used to join to the CTL_AUDIT_LOG control table. The key specifies the lineage for data creation. This value can be useful for aggregation, enterprise application integration (EAI), and ETL tools — that is, applications that need to identify newly added data.

>> Back to Column List

CALL_TYPE

Modified: 8.5.010 (in Microsoft SQL Server, data type modified in single-language databases)
The type of the call, as specified by the application that processed the call.

>> Back to Column List

MEDIA_TYPE

Introduced: Release 8.5.008
Modified: 8.5.010 (in Microsoft SQL Server, data type modified in single-language databases)
The media type of the interaction. One of the following values:

• voice
• chat
• msgbased

>> Back to Column List

Index List

CODE	U	C	Description
I_SDR_CALL_TYPE	X		Ensures that the combinations of values that are stored in the dimension table are unique.

Index I_SDR_CALL_TYPE

Field	Sort	Comment
CALL_TYPE	Ascending
MEDIA_TYPE	Ascending

Subject Areas

No subject area information available.