Configure a Cluster of Chat Servers

Genesys Co-browse 8.5 can support either a standalone Chat Server or a cluster of Chat servers.

This chapter describes how to configure the necessary Genesys components to allow Co-browse Server to work with a cluster of Chat Server application objects.

Prerequisites

Chat Server Applications

You must have two or more configured Chat servers in order to organize them in a cluster. Each Chat Server must:

• Work in the same tenant.
• Have the same Interaction Server and Universal Contact Server in the Connections list.
• Have the same Chat inbound queue configured in its endpoints:<tenant_id> section.
• Have a webapi port. This port must be configured in the Listening Ports section.

Configure the Chat Server Cluster

To organize the Chat Server applications in a cluster, do one of the following:

• Add all of your Chat servers in the Connections list for the Co-browse Cluster application.

OR

• Add your Chat servers to an Application Cluster application object and then add this application object in the Connections list for Co-browse Cluster.

Application Cluster Object

An Application Cluster is a set of application objects united in a cluster (such as Chat servers, Email servers, and so on). This configuration object has a template of type "Application Cluster", and you can find it in the Templates directory for any Web API Server version.

Configure Co-browse Server to work with the Chat Server Cluster

Start of procedure

1. Open Genesys Administrator and navigate to PROVISIONING > Environment > Applications. Select the application defined for the Genesys Co-browse Cluster and click Edit....
2. In the Connections section of the Configuration tab, click the Add button. The Browse for applications panel opens.
   • Select the Genesys application defined for the Solution Control Server, then click OK. Solution Control Server is added to the Connections list.
   • Select the Genesys application defined for the Chat Server, then click OK. Chat Server is added to the Connections list.

     Note: Add all Chat Server applications in the same way.

3. In the Options tab, locate the chat section and update the following options:
   1. Set useChat to true
   2. Set queueKey to <tenant_id>:<your_Chat_inbound_queue>
4. Click Save & Close.
5. Open Genesys Administrator and navigate to PROVISIONING > Environment > Applications. Select the application defined for the Genesys Co-browse Node and click Edit....
6. In the Tenants section, click the Add button. The Tenants pane opens.
   • Select the same Tenant object you used for your Chat servers.
7. Click Save & Close.
8. Continue adding the Tenant to all Co-browse Node applications in the same way.

End of procedure