Co-browsing in Iframes

Genesys Co-browse supports co-browsing in iframes. Behavior depends on whether the iframe is from the same domain or a different domain.

Iframes from the Same Domain

By default, agents can co-browse within iframes from the same domain or sub-domain as long as the session meets these requirements:

• The web page in the iframe contains your website instrumentation.
• The setDocumentDomain option is set to true (default value) in your website's instrumentation.

If the web page in the iframe is in your domain but not instrumented for Co-browse, the iframe does not load and the agent sees a blank page in the iframe.

Iframes from a Different Domain

An iframe pointing to a webpage on a different domain loads on the customer side. The agent sees the iframe but cannot co-browse within the iframe.