slave Section

localization

Default value:
Valid Values: String containing a valid URL
Changes Take Effect: Immediately

URL used to load external localization file. This file should be a JSON file hosted on a server with JSONP support (For example, the Co-browse server. See Serving JSONP). By default, the built-in English localization is used. For more information about localization, see Localization—Localizing the agent UI.

cssPatchUrl

Default value:
Valid Values: String containing a valid URL
Changes Take Effect: Immediately

URL used to load an external CSS file that is applied to the agent representation of the page seen by the user. May be used to solve CSS synchronization issues.

theme

Default value: wde
Valid Values:

• iws—theme matching the look and feel of Interaction Workspace 8.1.
• wde—theme matching the look and feel of Workspace Desktop Edition.
• wde-hc—theme matching the High Contrast theme in Workspace Desktop Edition.

Changes Take Effect: Immediately

Name of theme applied to the agent UI.

disableWebSockets

Default value: false
Valid Values:

• true—disable WebSockets
• false—do not disable WebSockets

Changes Take Effect: Immediately

This option will disable WebSocket communication.

Important

Use of this option in production is not recommended as it may have a significant impact on performance. See Public JavaScript API#disableWebSockets for the analogous option for the customer side and more details.

externalJS

Default value:
Valid Values: String containing a valid URL

Changes Take Effect: Immediately (after agent page reloads)

This option specifies the URL of an additional JavaScript file that will be loaded and executed on the agent side.

wweOrigins

Default value:
Valid Values: A comma-separated list of origins. For example, http://my-web-server-1,http://my-web-server-2.
Changes Take Effect: Immediately (after agent page reloads)

Available since Co-browse Server 8.5.003.04.

Configures the list of Workspace Web Edition origins used by agents. This option enables communication with Workspace Web Edition so an agent does not automatically become inactive when using the Co-browse iframe.

An origin consists of a protocol and domain. Optionally, you may include the port, username, and password in an origin. For example, if agents open Workspace Web Edition from https://htcc.genhtcc.com/ui/ad/v1/index.html, then you should set this option to https://htcc.genhtcc.com.