Configuration Options

Important

For Co-browser Server clusters, every Co-browse Server in the cluster generally plays the same role as the others, except some embedded Cassandra nodes act as seed nodes. This means that to see consistent behavior on the cluster, regardless of which server serves requests, all Co-browse Servers should have the same options set in their application objects in Configuration Server. The rule of thumb is to configure the cluster servers the same, unless it is absolutely necessary to do otherwise (for example, a port is busy on a machine). This simplifies maintenance of production deployments.

Co-browse Server

You can set the following configuration options on your Co-browse Server application in Genesys Administrator:

Section Name	Options
cassandraEmbedded Configure embedded Cassandra to support the Co-browse Server cluster	enabled clusterName seedNodes commitLogDirectory dataDirectory savedCachesDirectory listenAddress rpcAddress rpcPort nativeTransportPort storagePort sslStoragePort configFile
cassandraKeyspace Configure Cassandra keyspace	dataCompression name readConsistencyLevel writeConsistencyLevel replicationStrategy replicationStrategyParams retention.entity.all retention.entity.chat_session retention.entity.live_sessions retention.entity.session_history retention.entity.window_history retention.time-unit
cross-origin Configure list of websites allowed to access the Co-browse server	allowedOrigins disableHttpOptionsRequest
chat Settings for chat	connectionTimeout queueKey useChat refreshTaskPeriod refreshPoolSize sessionRestorationTimeout
cluster Configure the Co-browse Server cluster	url serverUrl
cometd Settings for CometD	logLevel maxInterval
forward-proxy Configure a forward proxy	host port user password
http-proxy Configures Co-browse Server's HTTP proxy functionality	allowedExternalDomains clientTlsProtocols
http-security Configure HTTP security for Co-browse resources	disableCaching
log Configure the logs generated by the Co-browse Server	all expire segment time_convert time_format trace verbose
metrics Configure metrics tracked by the Co-browse Server	reporter.jmx.enabled reporter.log.enabled reporter.log.logFrequency reporter.messageServer.enabled reporter.messageServer.logFrequency reporter.console.enabled reporter.console.logFrequency HeapMemoryUsage.threshold GcFrequency.threshold GcLatency.threshold <metricName>.threshold <metricName>.slidingWindowSize ServerResponseTime.slidingWindowSize ServerResponseTime.threshold SlaveRenderLatency.threshold JettyThreadPoolUsage.threshold InactiveSessions.threshold
security Enable TLS on connections with other Genesys servers	provider trusted-ca truststore-password
session Configure DOM restrictions	domRestrictionsURL inactivityDuration
slave Configure localization for the agent side UI	localization cssPatchUrl theme disableWebSockets externalJS wweOrigins allowedThirdPartyDomains
static-web-resources Configure static web resources	browserHardCacheDuration

Co-browse Plug-in for Interaction Workspace

You can set the following configuration options for the Co-browse plug-in on your Interaction Workspace application in Genesys Administrator:

Section Name	Options
cobrowse Configure the Co-browse Plug-in for Workspace Desktop Edition	url disableCertificateValidation useBrowserLogging agentSessionsLimit