Start and Stop Genesys Co-browse Server

Start the Co-browse Server

Select a tab below to start Co-browse Server on either Windows or Unix:

Start the Co-browse Server on Windows

Important

You can start the Genesys Co-browse Server on Windows from:

• Windows Services
• the startserver.bat script
• the cobrowse.bat script
• Genesys Administrator

Start

• You can start the server from Windows Services.
  1. Open Windows Services
  2. Select and start the Co-browse Server service.

• You can use the provided startserver.bat script.
  1. Navigate to the Co-browse installation server directory and launch the Windows command console (cmd.exe).
  2. Type and execute startserver.bat, without any parameters.
• You can use the provided cobrowse.bat script.
  1. Navigate to the Co-browse installation server directory and launch the Windows command console (cmd.exe).
  2. Type and execute cobrowse.bat, along with the '-host', '-port', and '-app' parameters. For example, cobrowse.bat -host demosrv.genesyslab.com -port 2020 -app Co-browse_Server
     

     You can find your parameters in the Server Info section of your Co-browse application in Genesys Administrator.

• You can start the server from Genesys Administrator.
  1. Navigate to PROVISIONING > Environment > Applications.
  2. Select the Co-browse Server.
  3. Click Start applications in the Runtime panel.

End
The Genesys Co-browse Server is shown in Started status in Genesys Administrator.

Start the Co-browse Server on Unix

Important

You can start the Genesys Co-browse Server on Unix from:

• the run.sh script
• the cobrowse.sh script
• Genesys Administrator

Start

• You can use the provided run.sh script.
  1. Navigate to the Co-browse installation root directory in the Unix command console.
  2. Type and execute run.sh, without any parameters.
• You can use the provided cobrowse.sh script.
  1. Navigate to the Co-browse installation server directory in the Unix command console.
  2. Type and execute cobrowse.sh, along with the '-host', '-port', and '-app' parameters. For example, cobrowse.sh -host demosrv.genesyslab.com -port 2020 -app Co-browse_Server. Note: You can start the application as a daemon by adding -d to the command.

     You can find your parameters in the Server Info section of your Co-browse application in Genesys Administrator.

• You can start the server from Genesys Administrator
  1. Navigate to PROVISIONING > Environment > Applications.
  2. Select the Co-browse Server.
  3. Click Start applications in the Runtime panel.

End
The Genesys Co-browse Server is shown in Started status in Genesys Administrator.

Stop the Co-browse Server

Select a tab below to stop Co-browse Server on either Windows or Unix:

Stop the Co-browse Server on Windows

Important

You can stop the Genesys Co-browse Server on Windows from:

• Windows Services
• Genesys Administrator
• A console window

Start

• You can stop the server from Windows Services.
  1. Open Windows Services
  2. Select and stop the Co-browse Server service.

• You can stop the server from Genesys Administrator.
  1. Navigate to PROVISIONING > Environment > Applications.
  2. Select the Co-browse Server.
  3. Click Stop applications in the Runtime panel.

• If you previously started Co-browse Server in a console window, you can stop the server by closing the window.

End
The Genesys Co-browse Server is shown in Stopped status in Genesys Administrator.

Stop the Co-browse Server on Unix

Important

You can stop the Genesys Co-browse Server on UNIX from either Genesys Administrator or a console window.

Start

• You can stop the server from Genesys Administrator.
  1. Navigate to PROVISIONING > Environment > Applications.
  2. Select the Co-browse Server.
  3. Click Stop applications in the Runtime panel.
• Or you can stop the server from the console window where it was started.
  1. Press Ctrl+C while the window is active.
  2. Type Y and press Enter.

End
The Genesys Co-browse Server is shown in Stopped status in Genesys Administrator.