Chat

Starting with the 9.0 release of Genesys Co-browse, chat functionality is available through a single set of consumer-facing digital channel APIs that are part of Genesys Mobile Services (GMS), and through Genesys Widgets (WebChat), a set of productized widgets that are optimized for use with desktop and mobile web clients, and which are based on the GMS APIs. Genesys Widgets provide for an easy integration with Co-browse, allowing you to proactively serve these widgets to your web-based customers.

Important

The Genesys Co-browse Built-in Chat Widget has been discontinued in the 9.0 release.

• Co-browse can be used with any external chat without integration. In this case, the user will have to manually transfer the Co-browse session ID to the agent. See External Chat Without Integration.
• Co-browse can be integrated with external chat using the Co-browse External Media Adapter API.