Genesys Co-browse 9.0 Deployment Guide

Welcome to the Genesys Co-browse 9.0 Deployment Guide. This document introduces you to the concepts, terminology, and procedures relevant to Genesys Co-browse. See the summary of chapters below.

About Genesys Co-browse

Find out about the core features of Genesys Co-browse.

• What is Genesys Co-browse?
• Genesys Co-browse Sessions
• Co-browse Restrictions and Known Limitations

Deploy Genesys Co-browse

Find procedures to set up Genesys Co-browse.

• Sizing Information
• Installing and Deploying Genesys Co-browse
• Install the Co-browse Server
• Install the Interaction Workspace plug-in
• Configure Genesys Workspace Web Edition
• Configuration Options
• Website Instrumentation
• Test with the Co-browse Proxy
• Testing and Troubleshooting the Co-browse Solution
• Co-browsing Security

Genesys Co-browse Reporting Templates

Find templates for real-time and historical reporting.

• Genesys Co-browse Reporting Templates
• Pulse Reporting
• CCPulse+ Reporting