Tested Browsers

The following is a list of all Genesys-tested browsers for both web and mobile.

Important

If you do not see your device/OS/browser combination listed below, please contact Genesys support. Help will be decided on a per-case basis.

Support for the device/OS/browser combinations listed below will only be available for as long as Genesys labs can properly reproduce the issue.

See the Genesys Co-browse Server Release Note for any Known Issues, and let Genesys know of any issues you encounter with any of our tested browsers.

Tip

For a list of all supported devices for Genesys Widgets, see Genesys Widgets - Tested Browsers.

Web Browsers

• Microsoft Edge
• Microsoft Internet Explorer 11

Important

Starting from 9.0.014.xx, support for Internet Explorer 11 is deprecated and will be dropped in the future releases.

• Google Chrome 47+
• Firefox 43+
• Safari 8+

Mobile Browsers

OS Family	Device	Operating System	Browser	Co-browse Server Release Version
Android	Pixel 3 XL	Android 9	Chrome, Firefox	9.0.002.31
	Pixel 3	Android 9	Chrome, Firefox	9.0.002.31
	Pixel 2	Android 9	Chrome, Firefox	9.0.002.31
	Pixel 2	Android 8	Chrome, Firefox	9.0.002.31
	Pixel	Android 8	Chrome, Firefox	9.0.002.31
	Pixel	Android 7.1	Chrome, Firefox	9.0.002.31
	Pixel XL	Android 7.1	Chrome, Firefox	9.0.002.31
	Galaxy Note 9	Android 8.1	Chrome, Firefox	9.0.002.31
	Galaxy S8	Android 7	Chrome, Firefox	9.0.002.31
	Galaxy S8+	Android 7	Chrome, Firefox	9.0.002.31
	Galaxy S9+	Android 7	Chrome, Firefox	9.0.002.31
	Galaxy A8	Android 7	Chrome, Firefox	9.0.002.31
	Galaxy S7	Android 6	Chrome	8.5.101.02+
	Galaxy S7	Android 6	Firefox	9.0.002.31
	Galaxy S6	Android 5	Chrome, Firefox	9.0.002.31
	Galaxy S5	Android 4.4	Chrome, Firefox	9.0.002.31
	Galaxy S4	Android 4.4	Chrome, Firefox	9.0.002.31
	Galaxy Note 4	Android 4.4	Chrome, Firefox	9.0.002.31
	Galaxy Tab 4 10.1	Android 4.4	Chrome	8.5.101.02+
	Galaxy Tab 4 10.1	Android 4.4	Firefox	9.0.002.31
	Galaxy Note 3	Android 4.3	Chrome, Firefox	9.0.002.31
	Google Nexus 6P	Android 7	Chrome, Firefox	9.0.002.31
	Google Nexus 5X	Android 7	Chrome, Firefox	9.0.002.31
	Google Nexus 7 Tab	Android 6	Chrome	8.5.101.02
	Google Nexus 9 Tab	Android 5.1	Chrome	8.5.101.02
	Google Nexus 6	Android 6	Chrome, Firefox	9.0.002.31
	Google Nexus 6	Android 5	Chrome, Firefox	9.0.002.31
	Google Nexus 5	Android 4.4	Chrome, Firefox	9.0.002.31
	G5	Android 6	Chrome, Firefox	9.0.002.31
	Moto X 2nd GEN	Android 6	Chrome, Firefox	9.0.002.31
	Moto X 2nd GEN	Android 5	Chrome, Firefox	9.0.002.31
	Xperia Z5	Android 5.1	Chrome, Firefox	9.0.002.31
iOS	iPhone XS Max	iOS 12	Safari, Chrome	9.0.002.31
	iPhone XS	iOS 12	Safari, Chrome	9.0.002.31
	iPhone XR	iOS 12	Safari, Chrome	9.0.002.31
	iPhone 8	iOS 11	Safari, Chrome	9.0.002.31
	iPhone 8 Plus	iOS 11	Safari, Chrome	9.0.002.31
	iPhone X	iOS 11	Safari, Chrome	9.0.002.31
	iPhone SE	iOS 11	Safari, Chrome	9.0.002.31
	iPhone 6 Plus	iOS 11	Safari, Chrome	9.0.002.31
	iPhone 6S	iOS 11	Safari, Chrome	9.0.002.31
	iPhone 6	iOS 11	Safari, Chrome	9.0.002.31
	iPhone 7	iOS 10	Safari, Chrome	9.0.002.31
	iPhone 6S Plus	iOS 9	Safari	8.5.101.02+
	iPhone 6S Plus	iOS 9	Chrome	9.0.002.31
	iPhone 6S	iOS 9	Safari, Chrome, Firefox	9.0.002.31
	iPhone 6 Plus	iOS 8	Safari, Chrome, Firefox	9.0.002.31
	iPhone 6	iOS 8	Safari, Chrome	9.0.002.31
	iPhone 5S	iOS 7	Safari, Chrome	9.0.002.31
	iPad Pro 12.9	iOS 11	Safari	9.0.002.31
	iPad 6th	iOS 11	Chrome	9.0.002.31
	iPad Pro	iOS 10.3	Safari	8.5.101.02
	iPad Pro	iOS 9.3	Safari	8.5.101.02
	iPad Mini 3	iOS 8	Safari	9.0.002.31
	iPad Air 2	iOS 8	Safari	8.5.101.02+
	iPad 4	iOS 7	Chrome	9.0.002.31