cobrowse Section

Important

The options below provide configuration for the Co-browse Plug-in for Workspace Desktop Edition. To use these options, you must add them to the cobrowse section of your Workspace Desktop Edition application in Genesys Administrator.

url

Default Value: None
Valid Values: Valid HTTP(S) URL
Changes Take Effect: After Workspace Desktop Edition restart

Specifies the HTTP(S) URL (such as http://[host]:[port]/cobrowse) of the Co-browse cluster. Typically, this value is the URL for the load balancer. Since Co-browse 8.5.0, you can set the url value to an HTTP or HTTPS based URL.

Tip

The secureURL and useSecureConnection options have been discontinued starting with Co-browse 8.5.0 because HTTPS URLs can now be configured from the url option.

disableCertificateValidation

Default Value: false
Valid Values: true, false
Changes Take Effect: After Workspace Desktop Edition restart

Disables certificate validation for the connection between Workspace Desktop Edition and the Co-browse Server.

useBrowserLogging

Default Value: false
Valid Values: true, false
Changes Take Effect: After Workspace Desktop Edition restart

Enables the embedded Internet Explorer (Agent side web UI) logs to redirect into the Workspace Desktop Edition log.

agentSessionsLimit

Default Value: 1
Valid Values: Positive integer or 0
Changes Take Effect: Immediately for co-browse sessions started after change
Added In: Co-browse Plug-in for Workspace Desktop Edition 8.5.003.04.

If set to greater than 1, disables one-session agent limitations and configures the number of simultaneous co-browsing sessions an agent can participate in. A value of 0 sets an unlimited amount of simultaneous co-browse sessions for agents.

extendedAttachedData

Default Value: false
Valid Values: true, false
Changes Take Effect: Immediately for co-browse sessions started after change
Added In: Co-browse Plug-in for Workspace Desktop Edition 8.5.102.01.

Setting the value to true enables extended attached data for the voice or chat interaction.

password

Default Value: None
Valid Values: String with 16 characters
Changes Take Effect: Immediately for co-browse sessions started after change
Added in: Co-browse Plug-in for Workspace Desktop Edition 8.5.102.01

Specifies the token used to authenticate communication between Co-browse Server and Workspace Desktop Edition. This password is equal to the password option configured in the slave section.

proxyLogin

Default Value: None
Valid Values: String
Changes Take Effect: Immediately for co-browse sessions started after change
Added in: Co-browse Plug-in for Workspace Desktop Edition 9.0.005.48

Specifies a plain text login for proxy credentials, to support proxy with authentication.

proxyPassword

Default Value: None
Valid Values: String
Changes Take Effect: Immediately for co-browse sessions started after change
Added in: Co-browse Plug-in for Workspace Desktop Edition 9.0.005.48

Specifies a plain text password for proxy credentials, to support proxy with authentication.

customInteractionId

Default Value: None
Valid Values: <data field name>
Changes Take Effect: Immediately for co-browse sessions started after change
Added in: Co-browse Plug-in for Workspace Desktop Edition 9.0.005.48

Specifies a custom InteractionId field name in the user attached data. GCXI Reporting will extract this custom InteractionId instead of using the default InteractionId.