Articles
Published
List of published content pages formatted as user-friendly articles.
- File Transfer in Chat Solutions
- Getting Started with Agent Desktop
- How do I log in to Workspace and start taking calls?
- Find Me Follow Me
- How do I generate real-time reports using Pulse?
- How do I give users permission to customize their dashboard?
- What real-time reports do I want to see?
- How do I add reports to my dashboard?
- How do I display external content?
- How do I choose a Widget type?
- How To: Automate an SMS Response to a Customer Call
- What Kind of Reports are Available in Genesys Engage cloud?
- Historical Reporting:
- How Do I Generate Historical Reports in Genesys Engage cloud?
- How do Reports Explain What is Happening in my Contact Center?
- Microsoft IVR reports
- Agent Activity Business Result Report
- Agent Group Membership Details Report
- Agent Login/Logout Details Report
- Agent Not Ready Reason Code Details Report
- Agent State Details Report
- Agent Time Report
- Callback Details Report
- Callback Summary Report
- Interaction Flow Details Report
- Interaction Handling Attempt Details Report
- Interaction Volume Business Result Report
- Queue Summary Business Result Report
- Access Popular Real-Time Voice Reports
- Customizing Your Agent Desktop
- How to Set Up Your Agents (video added)
- How To Work with Skills
- Quick Start for Agents
- Quick Start for Designer
- Changing Your Status (link to entire user guide written in human voice)
- How do I log in to Workspace and start taking calls?
- Outbound Quick Start: Load a New Sub-campaign and Make a Call
- How Can I Use Templates to Simplify Widget Creation
- How Do I Use Formulas to Customize Reports
- Using the Agent Desktop in your Salesforce Service Console
- How Do I Manage Agent Groups?
- How do I view my customer’s browser history? (WWE)
- How Do I Configure Desktop Settings?
- How Do I Configure Templates?
- How Do I Access and Log In to the Agent Setup interface?
- Managing Agent Accounts
Awaiting release
Workspace Web Edition (Agent Desktop) Help and subtopics:
- Getting started
- Customer interactions
- Internal interactions
- Channels
- Outbound campaigns
- Reports
- Supervising agents
- Navigating Workspace
- Historical Reporting:
- How do I view my customer’s browser history? (Web Engagement)
- Genesys Web Engagement Reporting Guide
- GPlus Adapters
- Working with the Chat Channel
- How do I Perform Chat Consultations?
- How Do I Dial a Call?
- Case Information Management
- Using the Genesys Workspace Console in your Salesforce CRM
- Logging In
- Chatting With A Customer
- Managing My Contacts in Team Communicator
- Working with the Voice Channel
- Tranferring Calls
- User Setup Administration for BEC
This page was last edited on September 18, 2020, at 13:48.
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