Genesys Interaction SDK
Interaction SDK historically started as an Agent Interaction Layer and is now moving toward handling the entire life cycle of an interaction. Although this SDK was first released as an object-based library interface for agent interactions implemented in native Java language, it is also available as a set of web services exposed through the Genesys Interface Server (GIS).
Interaction SDK is intended for customers developing thick or thin client agent desktop applications associated with Genesys software implementations as well as for server-side integration between Genesys software and third-party software. It is also used by Genesys Partners and internal developers.
Release Notes
Documentation
Deployment Guides
Genesys Integration Server 7.6 Deployment Guide
Use this guide to install and configure Genesys Interaction SDK.
Interaction SDK 7.6 Java Deployment Guide
Use this guide to install and configure Genesys Interaction SDK Java.
Developer Guides
Configuration SDK 7.6 Web Services
Use this guide to learn how to build applications using the SDK Web Services.
Agent Interaction SDK Java
Use this guide to learn how to build applications using the Agent Interaction SDK Java.
Agent Interaction SDK Services
Use this guide to learn how to build applications using the Agent Interaction SDK Services.
Use this guide to learn how to build applications using Media Interaction SDK Java.
Open Media Interaction SDK Services
Use this guide to learn how to build applications using Open Media Interaction SDK Services.
Use this guide to learn how to build applications using Queued Interaction SDK Java.
Use this guide to learn how to build applications using Statistics SDK Web Services.
API References
Use this guide to learn how to build applications using Statistics SDK Web Services API.
Configuration SDK Web Services
Use this guide to learn how to build applications using Configuration SDK Web Services API.
More Interaction SDK API References
Use these guides to learn how to build applications using the Interaction SDK APIs.
Other Resources
Application Block Guides
Use these guides to learn how to build applications using the Application Blocks.
Code Examples
Use these guides to learn how to build applications using the Code Examples.
SIP Disaster Recovery
Use this guide to learn how implement Disaster Recovery.