Genesys Configuration Options

Use the Quick Lookup on this page to find all options for a given product — for example, a quick hit to find valid values. Or you can click an option, section, or component to learn more. You can also find links to all Options Reference guides, listed by product in the Find a Guide section.

See the video below to learn how to use this page to get information about Genesys configuration options.

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1. eServicesGenesys AdministratorGenesys Agent ScriptingGenesys Co-browseGenesys Info MartGenesys Interaction RecordingGenesys Mobile EngagementGenesys Predictive RoutingGenesys PulseGenesys Rules SystemGenesys Voice PlatformGenesys Web EngagementHosted Provider Editionintelligent Workload Dist.Interaction ConcentratorKnowledge CenterLicense Reporting ManagerLoad Distribution ServerManagement FrameworkMultimedia Connector for Skype for BusinessOrchestration ServerOutbound ContactRAAReportingSIP Feature ServerSIP ServerSpeech and Text AnalyticsStat ServerT-ServersUniversal Contact ServerUniversal RoutingWeb Real-Time CommunicationsWeb Services and ApplicationsWorkforce ManagementWorkspace Desktop Edition

2. AbcHubDriverAppleBusinessChatPluginForWDEBotGatewayServerCallbackCassandra_Resource_Access_PointCCPulseChatServerChatServerCassandraClassificationServerCloudFacebookDriverCloudTwitterDriverCo-browse_ClusterCo-browse_NodeCo-browse_WDE_Plug-inCollectorConfiguration_ServerConfiguration_Server_ProxyConnector_BroadWorksConnector_BroadWorksProxyContentAnalyzerPluginForGAXCPD_ProxyCPD_ServerCustom_ServerDataLoaderData_Processing_ClusterData_Processing_ServerDBServerDigitalMessagingServerDNLeveldriver-for-facebook-optionsEmailServerJavaESeServMgrPluginForAdminfs-gax-pluginfs-gax-plugin-SwitchGenesys-T-Server-for-Skype-for-BusinessGenesys-T-Server-for-Skype-for-Business-DNGenesysHubDriverGenesysHubPluginForWDEGenesysRulesEngineGenesys_Administrator_ExtensionGenesys_Agent_ScriptingGenesys_Info_MartGenesys_Info_Mart_ETLGenesys_Info_Mart_ETL-DAPGenesys_Info_Mart_ETL-DNGenesys_Info_Mart_ETL-FieldGenesys_Info_Mart_ETL-MediaTypeGenesys_Info_Mart_ETL-ScriptGenesys_Info_Mart_ETL-SwitchGenesys_Rules_Authoring_Application_ClusterGenesys_Rules_Authoring_Generic_ServerGenesys_Rules_Authoring_ServerGenesys_Rules_EngineGenesys_Rules_Engine_853Genesys_Rules_Engine_Application_ClusterGenesys_Rules_Engine_Generic_ServerGenesys_Rules_SystemGenesys_Web_ServicesGIMGMSGMSServicesGVP_MCPGVP_RMHPE_ADPI-ServerInteractionServerInteractionServer-DAPInteractionServer-DAP1InteractionServer-DBCapturePointInteractionServer-FileCapturePointInteractionServer-JMSCapturePointInteractionServer-JMSDAPInteractionServer-KafkaCapturePointInteractionServer-MQDAPInteractionServer-strategyInteractionServer-URSInteractionServer-WebServiceCapturePointInteractionServer-workbinInteractionServerClusterInteractionServerProxyInteractionServerProxyClusterInteraction_ConcentratorInteraction_Concentrator-DAPInteraction_Concentrator-DNInteraction_Concentrator-ScriptInteraction_Concentrator-SwitchInteraction_WorkspaceIVRDriveriWD_History_Node_ServeriWD_Manager_ServeriWD_Runtime_Node_ServeriWD_Web_ServerKnowledgeManagerKnowledge_CenterKnowledge_Center_ClusterKnowledge_Center_CMSKnowledge_Center_ServerLDS_ServerLicense_Reporting_Manager

3. <Configuration Database name><Interaction-Server>access-logactivemqtlsKeyStoreactivemqtlsTrustStoreAdherenceagent-custom-dataagent-reservationAgentBiddingAgentCustomAgentLoginAgentLogoutAgentPreferencesAgentScheduleAgentTimeOffAgentTradingagentxaggagg-featureagg-gim-thld-AGENT-IXNagg-gim-thld-CHAT-ACCagg-gim-thld-CHAT-PARKINGagg-gim-thld-ID-IXNagg-gim-thld-QUEUE-ABNagg-gim-thld-QUEUE-ACCagg-gim-thld-QUEUE-IXNagg-populate-disableapplebcsession.appnameapplebcsession.channelapplication-linkarchivingarmasdAsnSapasrauthauthenticationbackup-syncbootbudgetbusiness-attributesCalendarServicecall-cleanupcallbackcallconcentratorCallIdSapcalllogcallmgrcapacitycassandracassandra-authentication-securitycassandra-clientcassandra-keyspacecassandraEmbeddedcassandraKeyspaceccpccxmlccxmlicdrcenginecepchannel-*any name*channel-abc-hubchannel-any_namechannel-any_name-monitor-any_namechannel-any_name_for_mms_mm7channel-any_name_for_smschannel-chatbotchannel-chatbot-monitor-addpchannel-chatbot-monitor-tlschannel-facebook-*any-name*channel-ghubchannel-twitter-*any-name*Chatchat-clientchat.service-nameClientclient-file-transferclientApplicationclustercluster-dispatchercluster-dispatcherscluster-settingscms.clustercms.generalcms.srlcms.ucscobrowsecollectorcometdcommoncommons-connectionconferenceconference-servicesconfigConfigServiceconfigurationconfiguration-monitoringconfservConnection

Find a Guide

Go to the Options Reference for your product.

• Genesys Predictive Engagement Configuration
• Genesys Interaction Recording
• eServices
• Genesys Info Mart
• Genesys Mobile Services
• Genesys Predictive Routing
• Genesys Rules System
• Genesys Voice Platform
• Genesys Web Engagement
• Workspace Web Edition
• Interaction Concentrator
• Workspace Desktop Edition
• intelligent Workload Distribution
• Knowledge Center
• Outbound Contact
• Reporting and Analytics Aggregates
• RTME
• Multimedia Connector for Skype for Business
• Workforce Management
• Web Real-Time Communications

Learn how to find configuration option information.

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