Genesys Configuration Options

Use the Quick Lookup on this page to find all options for a given product — for example, a quick hit to find valid values. Or you can click an option, section, or component to learn more. You can also find links to all Options Reference guides, listed by product in the Find a Guide section.

See the video below to learn how to use this page to get information about Genesys configuration options.

Quick Lookup

Tip

After you click Find your option and your query results display, you can copy or bookmark the resulting URL to quickly rerun your query without first coming back to this page.

Expand all collapsed parts of the form

1. Select your product

2. Select your component

3. Select your section (optional)

Find a Guide

Go to the Options Reference for your product.

• Genesys Predictive Engagement Configuration
• Genesys Interaction Recording
• eServices
• Genesys Info Mart
• Genesys Mobile Services
• Genesys Predictive Routing
• Genesys Rules System
• Genesys Voice Platform
• Genesys Web Engagement
• Workspace Web Edition
• Interaction Concentrator
• Workspace Desktop Edition
• intelligent Workload Distribution
• Knowledge Center
• Outbound Contact
• Reporting and Analytics Aggregates
• RTME
• Multimedia Connector for Skype for Business
• Workforce Management
• Web Real-Time Communications

Learn how to find configuration option information.

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