IVR Interface Option
The IVR Interface Option architecture simplifies the integration of vendor-provided IVRs with the Genesys environment. Genesys IVR Interface Option has two components, the IVR Server and the IVR Driver.
- EOM & EOS – October 31, 2024
- IVR SDK 8.0; IVR SDK 8.1
- EOM – October 4, 2012; EOS – October 4, 2012
- IVR Driver for InterVoice - Brite
- IVR Driver for Microsoft Speech Server
- IVR Integration Application for WVR
- EOM – October 4, 2012; EOS – October 4, 2013
- IVR Driver for Aspect
- IVR Driver for Avaya Conversant
- IVR Driver for "Envox ShowNTel" and "Envox"
- IVR Driver for IBM WebSphere Voice Response for Windows
- EOM – April 4, 2013; EOS – October 4, 2013
- IVR Driver for Periphonics
- EOM – April 4, 2014; EOS – April 4, 2014
- IVR Driver for Edify
Release Notes
Documentation
IVR Server System Administrator's Guide
Use to deploy the IVR Server.
IVR Driver for MPS System Administrator's Guide
Use to deploy the IVR Driver for MPS.
IVR Driver for WVR for AIX System Administrator's Guide
Use to deploy the IVR Driver for WVR for AIX.
Use to build IVR Drivers using the C SDK that will integrate with Genesys IVR Server.
Use to build IVR Drivers using the XML SDK that will integrate with Genesys IVR Server.
Readmes and Advisories
Release Notes
Documentation
IVR Server System Administrator's Guide
Use to deploy the IVR Server.
IVR Driver for MPS System Administrator's Guide
Use to deploy the IVR Driver for MPS.
IVR Driver for WVR for AIX System Administrator's Guide
Use to deploy the IVR Driver for WVR for AIX.
Use to build IVR Drivers using the C SDK that will integrate with Genesys IVR Server.
Use to build IVR Drivers using the XML SDK that will integrate with Genesys IVR Server.
Readmes and Advisories
Release Notes
Documentation
IVR Server System Administrator's Guide
Use to deploy the IVR Server.
IVR Driver for MPS and Periphonics System Administrator's Guide
Use to deploy the IVR Driver for MPS and Periphonics.
IVR Driver for WVR for AIX System Administrator's Guide
Use to deploy the IVR Driver for WVR for AIX.
Use to build IVR Drivers using the C SDK that will integrate with Genesys IVR Server.
Use to build IVR Drivers using the XML SDK that will integrate with Genesys IVR Server.
Readmes and Advisories
Release Notes
Documentation
IVR Server System Administrator's Guide
Use to deploy the IVR Server.
IVR Driver for MPS and Periphonics System Administrator's Guide
Use to deploy the IVR Driver for MPS and Periphonics.
IVR Driver for WVR for AIX System Administrator's Guide
Use to deploy the IVR Driver for WVR for AIX.
Use to build IVR Drivers using the C SDK that will integrate with Genesys IVR Server.
Use to build IVR Drivers using the XML SDK that will integrate with Genesys IVR Server.
Advisories