When downloading content, you may encounter issues that are easily resolved. If these tips don't help, please Contact Us, and we will try to send you the file directly.
Downloading Help files
Save the Help file to your local hard drive, and uncompress (extract) it to an empty folder. To open the Help file, open the folder into which the .zip file was extracted, then do one of the following:
- If there is only one file in the folder, click that file.
- If there is more than one file in the folder, click the <name of compressed file>.htm file.
Viewing Help files
If, when you open the Help file, the contents do not display in the right window, consider the following:
- Are you trying to open the file on a remote computer? If so, copy it to your local machine. Due to a Microsoft security update, you cannot properly view a HTML-based (CHM) Help if it is located on another machine on your network.
- What is your permissions setting? Right-click the file, select Properties from the context menu, look for an Unblock button, and click it.
Copyright
All Genesys software is © Copyright 2015 Genesys Cloud Services, Inc. All rights reserved.
Complete information about Genesys proprietary intellectual property, including copyrights, can be found here.
Trademarks
Genesys and the Genesys logo are registered trademarks of Genesys Cloud Services, Inc. in the U.S.A. and other countries. Complete information about Genesys proprietary intellectual property, including all trademarks, can be found here.
All other trademarks are the property of their respective owners.
Third Party Software
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. Please contact your customer care representative if you have any questions.
Acknowledgments
- This product includes software that was developed by the University of California, Berkeley, and its contributors.
- This product includes software that was developed by the NetBSD Foundation, Inc. and its contributors.
- This product includes software developed by DOM4J. (http://www.dom4j.org).
- This product includes Hibernate developed by JBoss Community and distributed under the terms of the Lesser GNU Public License.
- This product includes software developed by JAXB Java.Net. (http://jaxb.java.net). Source code is available upon request.
- This product includes software developed by Restlet. (http://www.restlet.org). Source code is available upon request.
- This product includes software developed by Simple Logging Facade for Java (SLF4J)([http://www.slf4j.org%29.under]http://www.slf4j.org).under the following license file:
- Copyright (c) 2004-2007 QOS.ch All rights reserved. Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:
- The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
- This product contains software developed by Squid-Cache.Org. (http://www.squid-cache.org).
- This product contains software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org).
- This product contains Libiconv distributed under terms of the Lesser GNU Public License 2.1.
- This product contains software developed by the Apache Software Foundation (http://www.apache.org).
- This product contains libsox distributed under terms of the Lesser GNU Public License 2.1.
- This software contains the Oracle JDBC Driver distributed under agreement between Alcatel-Lucent and Oracle.
- This product contains SmartHeapSMP, Portions copyright 1991-1997 Compuware Corporation.
- This software contains ActiveMQ CPP software with the following NOTICE.txt file: NOTICE file corresponding to section 4d of the Apache License, Version 2.0, in this case for the Apache ActiveMQ distribution.
- This product includes software developed by the Oren Ben-Kiki http://ben-kiki.org/oren/doxample/ZLib
- Compression / Decompression Library Notice
- This product includes software developed by Jean-loup Gailly and Mark Adler http://www.zlib.net/.
- This software contains ActiveMQ software with the following NOTICE.txt file: Apache ActiveMQ Copyright 2005-2009 Apache Software Foundation.
- The javax.servlet package used by Jetty is copyright Sun Microsystems, Inc and Apache Software Foundation. It is distributed under the Common Development and Distribution License. You can obtain a copy of the license at https://glassfish.dev.java.net/public/CDDLv1.0.html.
- The default JSP implementation is provided by the Glassfish JSP engine from project Glassfish (http://glassfish.dev.java.net). Copyright 2005 Sun Microsystems, Inc. and portions Copyright Apache Software Foundation.
- Some portions of the code are Copyright: 2006 Tim Vernum and 1999 Jason Gilbert.
- The jboss integration module contains some LGPL code.
- This software contains APR software with the following NOTICE.txt file: Apache Portable Runtime Copyright 2008 The Apache Software Foundation.
- This software contains APR Util software with the following NOTICE.txt file: Apache Portable Runtime Utility Library Copyright 2008 The Apache Software Foundation.
- Message logging is provided by the SLF4J library package, which is open source software, written by Ceki Gülcü, and copyright by SLF4J.ORG and QOS.ch. The original software is available from (http://www.slf4j.org/
- Spring framework is provided by the Spring framework library package, which is open source software, written by Rod Johnson et al, and copyright by Springframework.org. The original software is available from http://www.springframework.org/).
- Libcurl: https://curl.haxx.se/docs/copyright.html Curl and libcurl are licensed under a MIT/X derivate license: Copyright (c) 1996 - 2016, Daniel Stenberg, daniel@haxx.se, and many contributors. All rights reserved.
- Permission to use, copy, modify, and distribute this software for any purpose with or without fee is hereby granted, provided that the above copyright notice and this permission notice appear in all copies.
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- This product includes the 3GPP 26.104 AMR codec library.
- Libvpx: Copyright (c) 2010, The WebM Project authors. All rights reserved.
- Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:
- Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
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- Neither the name of Google, nor the WebM Project, nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission.
- THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT HOLDER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
Genesys Customer Care links:
Licensing:
- Genesys Licensing Guide
- Licensing section of the Genesys Migration Guide
Information on supported hardware and third-party software is here:
When downloading content, you may encounter issues that are easily resolved. If these tips don't help, please Contact Us, and we will try to send you the file directly.
Downloading Help files
Save the Help file to your local hard drive, and uncompress (extract) it to an empty folder. To open the Help file, open the folder into which the .zip file was extracted, then do one of the following:
- If there is only one file in the folder, click that file.
- If there is more than one file in the folder, click the <name of compressed file>.htm file.
Viewing Help files
If, when you open the Help file, the contents do not display in the right window, consider the following:
- Are you trying to open the file on a remote computer? If so, copy it to your local machine. Due to a Microsoft security update, you cannot properly view a HTML-based (CHM) Help if it is located on another machine on your network.
- What is your permissions setting? Right-click the file, select Properties from the context menu, look for an Unblock button, and click it.
Genesys Voice Platform 8.5 Product Alerts
Link to 8.1 Product Release Advisory
Media Control Platform (MCP) v8.5.178.xx does not reuse the SIP request’s TCP connection when responding to the request. Subsequently, MCP tries to initiate a new TCP connection to the FQDN or IP (and port) present in the VIA header of the request.
As a result, MCP might fail to send a SIP response to the request if the remote doesn't accept a new TCP connection. For example, the remote is a F5 load balancer or Genesys Composer.
If you have installed MCP v8.5.178.xx, Genesys recommends you uninstall this version and install/upgrade to MCP v8.5.181.78 or a later version.
Reporting Server aggregated reports (data) do not maintain time zone information because, as designed, report generation uses the time zone format used by the host on which Reporting Server is installed. For consistent reports, Genesys recommends that you locate the Reporting Server, Genesys Administrator, and Genesys Administrator UI in the same time zone.
Resource Manager (RM) v8.5.178.66 does not reuse the SIP request’s TCP connection when responding to the request. Subsequently, RM tries to initiate a new TCP connection to the FQDN or IP (and port) present in the VIA header of the request.
As a result, RM might fail to send a response to the request if the FQDN cannot be resolved. If the request happens to be a SIP OPTIONS request, then SIP can put RM out of service. (GVP-24000)
If you have downloaded RM v8.5.178.66, Genesys recommends you uninstall this version and reinstall RM v8.5.178.79.
Starting from Media Control Platform (MCP) 8.5.176.xx and Resource Manager (RM) 8.5.175.xx, the default value for SIP TLS communications for various interfaces has been changed to TLSv1_2. Setting TLSv1_2 as default value avoids the security issues associated with the SSLv23 which allowed MCP and RM to downgrade to the vulnerable SSLv2 and SSLv3 protocols.
This means that when using the default configuration, the new MCP 8.5.176.xx and RM 8.5.175.xx versions and above will not support any protocols lower than TLSv1_2 for SIP TLS communications.
Important:
- In scenarios where MCP or RM communicates with other components that support TLSv1 or TLSv1_1 protocols, the default configuration parameters corresponding to those SIP TLS interfaces on MCP or RM must be changed appropriately.
- If only one MCP or RM is upgraded to the latest version, then modify the default configuration for both the MCP and RM to use TLSv1 to support interfacing with other MCPs and RMs running in older versions.
Refer to the Media Control Platform 8.5.176.05 Release Note and Resource Manager 8.5.175.95 Release Note for more details about the configuration parameters that requires changes.
Upgrading the Resource Manager to 8.5.170.64 might cause conferencing issues in the Media Control Platform. Workaround: Upgrade the Media Control Platform to 8.5.170.71 or higher versions. Or, configure the gvp.policy.voicexml-recording-allowed option to false in the tenant properties, to disable the IVR recording functionality.
VP Reporting Plugin for GAX versions 8.5.151.23 and 8.5.151.28 may not generate Call Peaks Report appropriately. Genesys recommends that customers use this feature in a lower version of the software until an appropriate resolution is provided for this issue. The latest version for this plugin is 8.5.151.14.
The Media Server DVD for the 17 April 2015 release of GVP 8.5.1 is missing the VP Reporting Plugin for GAX 8.5.120.30 in the Linux Installation Package (IP). That omission will be corrected soon; until then you can download the Linux IP through Genesys software download.
Deploy with GAX, not with GA: IMPORTANT! Functionality for deploying Genesys Voice Platform components to remote and local hosts has been discontinued in Genesys Administrator as of version 8.1.303. This functionality is now available in Genesys Administrator Extension; please refer to documentation for Genesys Administrator Extension for details.
Optimize Red Hat Enterprise Linux Performance Tip: GVP 8.1.7 and above support Red Hat Enterprise Linux (RHEL) 6. However, GVP components run at lower capacities on RHEL 6.x, as compared to RHEL 5.x when using ext4. Thus, expect the best performance from GVP while using RHEL 5, or using RHEL 6 with ext3.
Customers using the VP Reporting Plugin for GAX (version 8.5.120.30 or lower) should not upgrade to GAX version 8.5.220.19—this combination has not been qualified.
MCP releases 8.5.130.82, 8.5.130.91, and 8.5.130.93 consume excessive memory during Third Party Recording. Other recording configurations, such as MSML GIR recording, are not impacted. This behavior is scheduled to be corrected in the next release of GVP 8.5.1, scheduled for 9 September 2015.
MCP now correctly interprets the specification RFC2616 and does not revalidate an HTTP response that contains a “must-revalidate” directive until it has become “stale”(expired).
To achieve the previous behavior (revalidate any response that contains a “must-revalidate” directive) with the version 8.5.1 MCP IP (18 December 2015 and later), configure your application servers/web servers to return the following directives with each HTTP response that requires immediate revalidation:
Cache-Control: max-age=0 and must-revalidate
A memory growth issue discovered in Resource Manager 8.5.120.62 was fixed in Resource Manager version 8.5.120.67. Previously, Resource Manager memory grew excessively when connected to SNMP Master Agent.
Correction: The initial IP ReadMe for components incorrectly stated that GVP 8.5.0 supports 32-bit RHEL 6.
All GVP 8.x versions support live upgrades, in-service migration, and mixed modes.
GVP 8.x HTTP Digest Authentication, for the Conversation Manager Solution.
The GVP User Interface (GVPUI) in Genesys Administrator provides scaling options for multi-site reporting by aggregating reports from multiple independent Reporting Servers, allowing administrators to view an aggregation of data across multiple sites.
For optimal performance, Genesys recommends a maximum number of 750 tenants per multi-tenant deployment.
Genesys recommends using static IP addresses for all GVP machines running Windows or Linux.
Sometimes while using Genesys Interaction Recording (GIR), you may see a message similar to Recv failure: Connection was reset in MCP logs when you try to post recording files to Amazon S3, and fail. Workaround: Configure the MCP configuration parameter [fm].http_proxy to be empty (containing no value), to disable SQUID/proxy server caching. (GVP-20940)
If a child tenant is assigned a Logical Resource Group (LRG) by its parent tenant, and then is moved within the hierarchy, the LRG remains assigned until the assignment is manually removed. (ER# 247518907)
In multi-tenant deployments, child tenant users must be given logon access to Genesys Administrator before they can view and download their reporting data. You can grant access to child tenants by completing the following tasks, the procedures for which can be found in Framework 8.0 Genesys Administrator Help:
- Create a new tenant by using the Manually Creating New Tenants procedure. You can view the newly created tenant, in the provisioning > Environment > Tenants panel. If you do not see the new tenant immediately, log out and log back in again.
- Create a new user by using the Creating Users procedure.
- Add the new user to a group by using the Add Users by Using the Task Panel procedure.
- Create a new role, add the new user to the role, and assign permissions by using the information in the Users: Overview section.
- Select Environment > Applications, double-click the default application, and grant Read and Write permissions to the user.
- Log out of Genesys Administrator, then log in again as the new user.
In some instances, the Media Server might not be able to play prompts on Linux. To work around this issue, add the machine’s IP address to the /etc/hosts file, and then restart the Media Control Platform. For example:
127.0.0.1 localhost localdomain.localhost
172.32.45.66 machine1.domain.com machine1
(ER# 218690361)
New in Release 8.5.0
Features in support of the Genesys Interaction Recording (GIR) Solution:
- Active Call Recording supporting SIP Interaction MSML services
- Call Recording Encryption Support.
- Stereo MP3 encoding for call recording
- Submission to Amazon S3 storage, webDAV, or other HTTP locations
- Configuration and Interactions with GIR 8.5
New in Release 8.5.1
22 January 2018
Media Control Platform
- Displays the new Genesys logo for video conference participants who do not provide video input.
- Introduced two new configuration options, cpa.postconnsilresult and cpa.postconnsilduration, to return a configurable CPA result if a configurable length of silence is detected right after the postconnect event arrives.
- Supports DNS A/AAAA queries to be internally cached for SIP interfaces.
- As part of the Cloud requirement, offers custom prompts under the music/on_hold_saas/ folder.
- Supports OPUS audio codec for RTP transport along with transcoding to and from OPUS. Recording and playback using OPUS are currently not supported.
22 November 2017
T-Server-CUCM to Media Server Connector Release Notes
- Supports Windows Server 2012 R2 64-bit.
- Supports TLS1.2 protocol as the transport protocol for SIP over TLS.
See the T-Server-CUCM to Media Server Connector 8.5.184.06 Release Note for important information about other improvements and issues resolved with this release.
MRCP Proxy
- Supports TLS 1.2 for a secure connection to the Configuration Server and the GVP Reporting Server.
- MRCP Proxy can now run on the Microsoft Windows Server 2012 operating system.
See the MRCP Proxy 8.5.184.42 Release Note for important information about other improvements and issues resolved with this release.
Reporting Server
- Supports connections to SQL Server AlwaysOn Availability Groups for SQL Server 2012, 2014, and 2016.
See the Reporting Server 8.5.181.77 Release Note.
15 September 2017
Reporting Server
- Supports CentOS Linux 7.
- Supports Red Hat Enterprise Linux 7.0.
- Supports JRE Version 8.
See the Reporting Server 8.5.181.77 Release Note.
07 September 2017
Media Control Platform
- A new Media Control Platform (MCP) configuration option cpa.no_ring_result specifies the call progress analysis (CPA) result if no ringback is detected before the postconnect event arrives for important information about other improvements and issues resolved with this release.
- MCP now supports a new codec library for media processing. The legacy codec continues to be available and is set as the default option.
See the Media Control Platform 8.5.181.78 Release Note.
24 May 2017
Media Control Platform
- Media Control Platform (MCP) now supports two new security parameters (swirec.secure_context and swirec.mute_wcr) specific to Nuance Server (version 10.2 and above).
See the Media Control Platform 8.5.178.78 Release Note.
Reporting Server
- Reporting Server 8.5.130.86 and above versions support Oracle 12c and Oracle 12c RAC database versions.
See the Reporting Server 8.5.130.86 Release Note.
15 May 2017
Resource Manager
- Resource Manager (RM) no longer accepts calls when the weight parameter of a site is set to zero in the corresponding gvp.site folder.
- A new configuration option optionsofflineresp is available to configure SIP OPTIONS response codes that RM checks while marking a resource offline.
See the Resource Manager 8.5.178.66 Release Note.
30 January 2017
Media Control Platform
- MCP now uses OpenSSL libraries version 1.0.2j. Note: Refer to the 8.5 Product Alerts before upgrading MCP to the latest version.
- Masking of a customer's sensitive information (DTMF) in MCP log files is possible now, by configuring a new option.
- MCP now supports uploading the call recordings to S3 servers that need Amazon Web Services (AWS) V4 signature.
- Two new configuration options are now available that allows MCP to perform health check on the media threads.
See the Media Control Platform 8.5.176.05 Release Note.
Resource Manager
- RM now uses OpenSSL libraries version 1.0.2j. Note: Refer to the 8.5 Product Alerts before upgrading RM to the latest version.
- A new configuration option is now available in RM to override the policy setting for IVR recording.
See the Resource Manager 8.5.175.95 Release Note.
Reporting Server
- Microsoft SQL Server 2005 support is discontinued as of 31 December 2016.
See the Reporting Server Release Note.
27 September 2016
Media Control Platform
- MCP supports TCP keep-alive functionality. Manage Keep Alive functionality with MCP configuration options.
- To support IVR Recording, MCP honors these recording Request URI parameters when executing VoiceXML applications: start, stop, pause, and resume.
- MCP supports pass-through when caller and agent are using the same codecs and GIR recording is enabled.
See the Media Control Platform 8.5.170.71 Release Note.
Resource Manager
- RM enables VXML IVR Recording, in a way similar to MSML GIR recording, with the configuration optiongvp.policy.voicexml-recording-allowed.
- RM supports the service-type record in an IVR Profile. RM locates and selects the appropriate record IVR profile.
- RM supports geo-location based selection of the record IVR profile, configured by the gvp.general.geo-location option in the IVR profile.
See the Resource Manager 8.5.170.64 Release Note.
16 June 2016
- GIR call recording can now continue even if the public key recording certificate has expired.
- Now you can use the option curlredirect to control how HTTP redirects are handled, so that HTTP redirection can function properly.
- Genesys Media Server supports the CentOS Linux 7 operating system.
- Genesys Media Server supports the Red Hat Enterprise Linux (RHEL) 7 operating system.
- Genesys Media Server supports Apple's HTTP Live streaming (draft-pantos-http-live-streaming-16) subset of features. Media Server can now play media and master playlists of the type On-Demand, Event and Live.
See the Media Control Platform 8.5.161.34 Release Note.
- Resource Manager supports the CentOS Linux 7 operating system.
- Resource Manager supports the Red Hat Enterprise Linux (RHEL) 7 operating system.
See the Resource Manager 8.5.160.74 Release Note.
05 February 2016
- Users can now use the GVP Reporting plugin for GAX to provision IVR profiles and manage DID groups for IVR profiles. See the GVP Reporting plugin for GAX Release Note.
- Tenant Administrators can now provision DIDs to DID Group mapping.
- Backend filtering no longer removes the call record from a report when you use an IVR profile or Tenant or component in the filter. Instead, certain filtering rules apply. See the GVP Reporting plug-in for GAX Release Note.
- Resource Manager (RM) has three new configuration options in the CTI Connector (CTIC) Logical Resource Group (LRG) for handling CTIC failover. See the Resource Manager Release Note.
- The TCP setup timer is now configurable. See the Resource Manager Release Note.
- MRCP Proxy supports provisioning MRCP resources with the same URI, if the resource names or types are different.
Note: In large-scale deployments of GVP (with 10,000+ DIDs), users may experience up to 15-20 seconds response times when editing or saving DIDs in a DID group, through the GVP Reporting plug-in for GAX.
Note: DID group provisioning succeeds when you remove the conflicting entries in overlapping ranges (example: 100-200 and 150-250).
January 2016
- MCP uses the SpiderMonkey 1.7 engine to perform ECMAScript (JavaScript) processing. SpiderMonkey 1.7 supports ECMA-262 3rd edition.
15 December 2015
- The Sip.Body value in the [vxmli] session_vars configuration option enables access to the body of SIP INVITE messages. See the MCP Release Note.
- Use the configuration parameter [callmgr] enable_sip_response_in_transfer_metric to configure Media Control Platform to append the SIP response code (when it is available) to transfer_result metrics. See the MCP Release Note.
- TCP Timer Setup—You can configure the wait time to keep a needed resource available, when waiting to establish a TCP or TLS connection. See the MCP Release Note.
16 November 2015
- You can use the GVP Reporting plugin for GAX to "self-service" provision IVR profiles, Map individual DIDs to DID groups, and Map DID Groups to IVR profiles. Read complete details here.
28 August 2015
- The Supplementary Services Gateway now supports including custom HTTP response headers in the HTTP responses to HTTP requests. Enable this behavior with the [http]ResponseHeaders configuration parameter. Enter the value in this format:
Header1:Value1|Header2:Value2
Notes:
- If your value includes the characters |/ or :, precede them with a backslash (\| or \:).
- The default value for this parameter will be set to X-Frame-Options:DENY—part of Genesys software defense against “clickjacking”.
- This behavior also applies to accessing the SSG root page.
- The Media Control Platform supports DTMF Masking while agent and caller are in conference with IVR. See Managing DTMF Clamping in MSML Recordings.
- Now you can configure the duration of the MP3 recording buffer. Use the option [mpc] mediamgr.recordmp3audiobuffer (in the MCP application) to specify the duration of the audio buffer for MP3 recording, in milliseconds.
mediamgr.recordmp3audiobuffer must be an integer 2000 or greater; the default is 4000.
Any change takes effect at start/restart. - The Media Control Platform's NGI VXML interpreter supports caching of JavaScript (JS) content, which improves performance.
- The Media Control Platform supports mp3 compression at 8 kbps for mono recording. Set the option [mpc] mp3.bitrate=8 to enable 8 kbps mono recording. The default compression remains 16 kbps.
- The Media Control Platform supports mono-channel recording during MSML GIR recording for all file formats.
- Use the parameters (both in the gvp.service-paramaters section of the IVR profile record) to specify the channel information:
Both options recordingclient.channels=fixed and recordingclient.channels2=fixed can have the possible value 1(mono) or 2(stereo, the default).
If a parameter is missing from the IVR profile configuration, then MCP uses the configuration parameters msml.record.channels and msml.record.channels2 (which specify the number of channels that MCP must use for MSML recording to dest2). These two have the same possible values (1=mono and 2=stereo, the default).
Any change takes effect immediately. - Use the configuration option [msml]record.amazonallowpublicaccess to enable public download access to an MSML recording file that was uploaded to Amazon s3. Set to true to enable access to the uploaded recording file, and to false (the default) to disable access.
This option will grant access to both the primary recording destination (recdest) and the secondary recording destination (recdest2), if you configure both destinations to use the s3 URI format (s3:bucketname).
Any change takes effect at start/restart.
- Use the parameters (both in the gvp.service-paramaters section of the IVR profile record) to specify the channel information:
23 March 2015
- The Media Server function Call Progress Detection (CPD) now performs voice print analysis and beep analysis to identify the specific preconnect carrier messages that occur in different countries.
- Media Server's configurable database of preconnect tones is initiated during installation and loaded when Media Server starts. You can update the database with different carrier messages at any time, without stopping Media Control Platform.
- Other features include the ability to leave postconnection messages such as voicemail.
- Some new VoicePrint Configuration Options support this functionality.
- The Reporting Server (RS) adds support for Windows 2012 64-bit and MS SQL Server 2012, in native 64-bit mode using the 64-bit version of the Java Virtual Machine. RS also adds support for Standard and Enterprise editions of the SQL Server 2012 database.
- Resource Manager can now be configured to reject a call request if the geo-location of the targeted Logical Resource Group (LRG) does not match the geo-location attribute of the call request. This extends to all calls, a behavior that previously applied only to recording solution calls. Read about this behavior and the option that controls it, reject-on-geo-location-nomatch (new in release 8.5.1), in Locating Resources Using Geo-Location.
18 December 2014
- GVP added support for Genesys Interactive Recording (GIR):
- Media Control Platform added two new mp3 encoding compressions—16kbps (new default) and 24kbps—to the existing configuration option [mpc]mp3.bitrate.
- VP Reporting Plugin for GAX added new support and compatibility requirements:
- Added support for Management Framework 8.5 and Genesys Administrator Extension 8.5.
- Added support for Windows Server 2012 R2 64-bit.
- The plugin now requires GAX 8.5.0; support for GAX 8.1.4 is discontinued.
- VP Reporting Plugin for GAX Help is now online.
- Management Information Base (MIB) added support for Windows Server 2012 R2 64-bit.
19 September 2014
- Support for Windows Server 2012 R2 64-bit.
15 July 2014
- Support for Nuance Vocalizer 6.0.2 and Nuance Speech Server 6.2.5
- Route Unavailable Wakeup
- Reliable Connection Retry
- Third-Party Recording with MCP and the Resource Manager
- Configuration Options Changed
Genesys Voice Platform 8.5 Product Alerts
Link to 8.1 Product Release Advisory
Media Control Platform (MCP) v8.5.178.xx does not reuse the SIP request’s TCP connection when responding to the request. Subsequently, MCP tries to initiate a new TCP connection to the FQDN or IP (and port) present in the VIA header of the request.
As a result, MCP might fail to send a SIP response to the request if the remote doesn't accept a new TCP connection. For example, the remote is a F5 load balancer or Genesys Composer.
If you have installed MCP v8.5.178.xx, Genesys recommends you uninstall this version and install/upgrade to MCP v8.5.181.78 or a later version.
Reporting Server aggregated reports (data) do not maintain time zone information because, as designed, report generation uses the time zone format used by the host on which Reporting Server is installed. For consistent reports, Genesys recommends that you locate the Reporting Server, Genesys Administrator, and Genesys Administrator UI in the same time zone.
Resource Manager (RM) v8.5.178.66 does not reuse the SIP request’s TCP connection when responding to the request. Subsequently, RM tries to initiate a new TCP connection to the FQDN or IP (and port) present in the VIA header of the request.
As a result, RM might fail to send a response to the request if the FQDN cannot be resolved. If the request happens to be a SIP OPTIONS request, then SIP can put RM out of service. (GVP-24000)
If you have downloaded RM v8.5.178.66, Genesys recommends you uninstall this version and reinstall RM v8.5.178.79.
Starting from Media Control Platform (MCP) 8.5.176.xx and Resource Manager (RM) 8.5.175.xx, the default value for SIP TLS communications for various interfaces has been changed to TLSv1_2. Setting TLSv1_2 as default value avoids the security issues associated with the SSLv23 which allowed MCP and RM to downgrade to the vulnerable SSLv2 and SSLv3 protocols.
This means that when using the default configuration, the new MCP 8.5.176.xx and RM 8.5.175.xx versions and above will not support any protocols lower than TLSv1_2 for SIP TLS communications.
Important:
- In scenarios where MCP or RM communicates with other components that support TLSv1 or TLSv1_1 protocols, the default configuration parameters corresponding to those SIP TLS interfaces on MCP or RM must be changed appropriately.
- If only one MCP or RM is upgraded to the latest version, then modify the default configuration for both the MCP and RM to use TLSv1 to support interfacing with other MCPs and RMs running in older versions.
Refer to the Media Control Platform 8.5.176.05 Release Note and Resource Manager 8.5.175.95 Release Note for more details about the configuration parameters that requires changes.
Upgrading the Resource Manager to 8.5.170.64 might cause conferencing issues in the Media Control Platform. Workaround: Upgrade the Media Control Platform to 8.5.170.71 or higher versions. Or, configure the gvp.policy.voicexml-recording-allowed option to false in the tenant properties, to disable the IVR recording functionality.
VP Reporting Plugin for GAX versions 8.5.151.23 and 8.5.151.28 may not generate Call Peaks Report appropriately. Genesys recommends that customers use this feature in a lower version of the software until an appropriate resolution is provided for this issue. The latest version for this plugin is 8.5.151.14.
The Media Server DVD for the 17 April 2015 release of GVP 8.5.1 is missing the VP Reporting Plugin for GAX 8.5.120.30 in the Linux Installation Package (IP). That omission will be corrected soon; until then you can download the Linux IP through Genesys software download.
Deploy with GAX, not with GA: IMPORTANT! Functionality for deploying Genesys Voice Platform components to remote and local hosts has been discontinued in Genesys Administrator as of version 8.1.303. This functionality is now available in Genesys Administrator Extension; please refer to documentation for Genesys Administrator Extension for details.
Optimize Red Hat Enterprise Linux Performance Tip: GVP 8.1.7 and above support Red Hat Enterprise Linux (RHEL) 6. However, GVP components run at lower capacities on RHEL 6.x, as compared to RHEL 5.x when using ext4. Thus, expect the best performance from GVP while using RHEL 5, or using RHEL 6 with ext3.
Customers using the VP Reporting Plugin for GAX (version 8.5.120.30 or lower) should not upgrade to GAX version 8.5.220.19—this combination has not been qualified.
MCP releases 8.5.130.82, 8.5.130.91, and 8.5.130.93 consume excessive memory during Third Party Recording. Other recording configurations, such as MSML GIR recording, are not impacted. This behavior is scheduled to be corrected in the next release of GVP 8.5.1, scheduled for 9 September 2015.
MCP now correctly interprets the specification RFC2616 and does not revalidate an HTTP response that contains a “must-revalidate” directive until it has become “stale”(expired).
To achieve the previous behavior (revalidate any response that contains a “must-revalidate” directive) with the version 8.5.1 MCP IP (18 December 2015 and later), configure your application servers/web servers to return the following directives with each HTTP response that requires immediate revalidation:
Cache-Control: max-age=0 and must-revalidate
A memory growth issue discovered in Resource Manager 8.5.120.62 was fixed in Resource Manager version 8.5.120.67. Previously, Resource Manager memory grew excessively when connected to SNMP Master Agent.
Correction: The initial IP ReadMe for components incorrectly stated that GVP 8.5.0 supports 32-bit RHEL 6.
All GVP 8.x versions support live upgrades, in-service migration, and mixed modes.
GVP 8.x HTTP Digest Authentication, for the Conversation Manager Solution.
The GVP User Interface (GVPUI) in Genesys Administrator provides scaling options for multi-site reporting by aggregating reports from multiple independent Reporting Servers, allowing administrators to view an aggregation of data across multiple sites.
For optimal performance, Genesys recommends a maximum number of 750 tenants per multi-tenant deployment.
Genesys recommends using static IP addresses for all GVP machines running Windows or Linux.
Sometimes while using Genesys Interaction Recording (GIR), you may see a message similar to Recv failure: Connection was reset in MCP logs when you try to post recording files to Amazon S3, and fail. Workaround: Configure the MCP configuration parameter [fm].http_proxy to be empty (containing no value), to disable SQUID/proxy server caching. (GVP-20940)
If a child tenant is assigned a Logical Resource Group (LRG) by its parent tenant, and then is moved within the hierarchy, the LRG remains assigned until the assignment is manually removed. (ER# 247518907)
In multi-tenant deployments, child tenant users must be given logon access to Genesys Administrator before they can view and download their reporting data. You can grant access to child tenants by completing the following tasks, the procedures for which can be found in Framework 8.0 Genesys Administrator Help:
- Create a new tenant by using the Manually Creating New Tenants procedure. You can view the newly created tenant, in the provisioning > Environment > Tenants panel. If you do not see the new tenant immediately, log out and log back in again.
- Create a new user by using the Creating Users procedure.
- Add the new user to a group by using the Add Users by Using the Task Panel procedure.
- Create a new role, add the new user to the role, and assign permissions by using the information in the Users: Overview section.
- Select Environment > Applications, double-click the default application, and grant Read and Write permissions to the user.
- Log out of Genesys Administrator, then log in again as the new user.
In some instances, the Media Server might not be able to play prompts on Linux. To work around this issue, add the machine’s IP address to the /etc/hosts file, and then restart the Media Control Platform. For example:
127.0.0.1 localhost localdomain.localhost
172.32.45.66 machine1.domain.com machine1
(ER# 218690361)
Genesys Voice Platform 8.5 Product Alerts
Link to 8.1 Product Release Advisory
Media Control Platform (MCP) v8.5.178.xx does not reuse the SIP request’s TCP connection when responding to the request. Subsequently, MCP tries to initiate a new TCP connection to the FQDN or IP (and port) present in the VIA header of the request.
As a result, MCP might fail to send a SIP response to the request if the remote doesn't accept a new TCP connection. For example, the remote is a F5 load balancer or Genesys Composer.
If you have installed MCP v8.5.178.xx, Genesys recommends you uninstall this version and install/upgrade to MCP v8.5.181.78 or a later version.
Reporting Server aggregated reports (data) do not maintain time zone information because, as designed, report generation uses the time zone format used by the host on which Reporting Server is installed. For consistent reports, Genesys recommends that you locate the Reporting Server, Genesys Administrator, and Genesys Administrator UI in the same time zone.
Resource Manager (RM) v8.5.178.66 does not reuse the SIP request’s TCP connection when responding to the request. Subsequently, RM tries to initiate a new TCP connection to the FQDN or IP (and port) present in the VIA header of the request.
As a result, RM might fail to send a response to the request if the FQDN cannot be resolved. If the request happens to be a SIP OPTIONS request, then SIP can put RM out of service. (GVP-24000)
If you have downloaded RM v8.5.178.66, Genesys recommends you uninstall this version and reinstall RM v8.5.178.79.
Starting from Media Control Platform (MCP) 8.5.176.xx and Resource Manager (RM) 8.5.175.xx, the default value for SIP TLS communications for various interfaces has been changed to TLSv1_2. Setting TLSv1_2 as default value avoids the security issues associated with the SSLv23 which allowed MCP and RM to downgrade to the vulnerable SSLv2 and SSLv3 protocols.
This means that when using the default configuration, the new MCP 8.5.176.xx and RM 8.5.175.xx versions and above will not support any protocols lower than TLSv1_2 for SIP TLS communications.
Important:
- In scenarios where MCP or RM communicates with other components that support TLSv1 or TLSv1_1 protocols, the default configuration parameters corresponding to those SIP TLS interfaces on MCP or RM must be changed appropriately.
- If only one MCP or RM is upgraded to the latest version, then modify the default configuration for both the MCP and RM to use TLSv1 to support interfacing with other MCPs and RMs running in older versions.
Refer to the Media Control Platform 8.5.176.05 Release Note and Resource Manager 8.5.175.95 Release Note for more details about the configuration parameters that requires changes.
Upgrading the Resource Manager to 8.5.170.64 might cause conferencing issues in the Media Control Platform. Workaround: Upgrade the Media Control Platform to 8.5.170.71 or higher versions. Or, configure the gvp.policy.voicexml-recording-allowed option to false in the tenant properties, to disable the IVR recording functionality.
VP Reporting Plugin for GAX versions 8.5.151.23 and 8.5.151.28 may not generate Call Peaks Report appropriately. Genesys recommends that customers use this feature in a lower version of the software until an appropriate resolution is provided for this issue. The latest version for this plugin is 8.5.151.14.
The Media Server DVD for the 17 April 2015 release of GVP 8.5.1 is missing the VP Reporting Plugin for GAX 8.5.120.30 in the Linux Installation Package (IP). That omission will be corrected soon; until then you can download the Linux IP through Genesys software download.
Deploy with GAX, not with GA: IMPORTANT! Functionality for deploying Genesys Voice Platform components to remote and local hosts has been discontinued in Genesys Administrator as of version 8.1.303. This functionality is now available in Genesys Administrator Extension; please refer to documentation for Genesys Administrator Extension for details.
Optimize Red Hat Enterprise Linux Performance Tip: GVP 8.1.7 and above support Red Hat Enterprise Linux (RHEL) 6. However, GVP components run at lower capacities on RHEL 6.x, as compared to RHEL 5.x when using ext4. Thus, expect the best performance from GVP while using RHEL 5, or using RHEL 6 with ext3.
Customers using the VP Reporting Plugin for GAX (version 8.5.120.30 or lower) should not upgrade to GAX version 8.5.220.19—this combination has not been qualified.
MCP releases 8.5.130.82, 8.5.130.91, and 8.5.130.93 consume excessive memory during Third Party Recording. Other recording configurations, such as MSML GIR recording, are not impacted. This behavior is scheduled to be corrected in the next release of GVP 8.5.1, scheduled for 9 September 2015.
MCP now correctly interprets the specification RFC2616 and does not revalidate an HTTP response that contains a “must-revalidate” directive until it has become “stale”(expired).
To achieve the previous behavior (revalidate any response that contains a “must-revalidate” directive) with the version 8.5.1 MCP IP (18 December 2015 and later), configure your application servers/web servers to return the following directives with each HTTP response that requires immediate revalidation:
Cache-Control: max-age=0 and must-revalidate
A memory growth issue discovered in Resource Manager 8.5.120.62 was fixed in Resource Manager version 8.5.120.67. Previously, Resource Manager memory grew excessively when connected to SNMP Master Agent.
Correction: The initial IP ReadMe for components incorrectly stated that GVP 8.5.0 supports 32-bit RHEL 6.
All GVP 8.x versions support live upgrades, in-service migration, and mixed modes.
GVP 8.x HTTP Digest Authentication, for the Conversation Manager Solution.
The GVP User Interface (GVPUI) in Genesys Administrator provides scaling options for multi-site reporting by aggregating reports from multiple independent Reporting Servers, allowing administrators to view an aggregation of data across multiple sites.
For optimal performance, Genesys recommends a maximum number of 750 tenants per multi-tenant deployment.
Genesys recommends using static IP addresses for all GVP machines running Windows or Linux.
Sometimes while using Genesys Interaction Recording (GIR), you may see a message similar to Recv failure: Connection was reset in MCP logs when you try to post recording files to Amazon S3, and fail. Workaround: Configure the MCP configuration parameter [fm].http_proxy to be empty (containing no value), to disable SQUID/proxy server caching. (GVP-20940)
If a child tenant is assigned a Logical Resource Group (LRG) by its parent tenant, and then is moved within the hierarchy, the LRG remains assigned until the assignment is manually removed. (ER# 247518907)
In multi-tenant deployments, child tenant users must be given logon access to Genesys Administrator before they can view and download their reporting data. You can grant access to child tenants by completing the following tasks, the procedures for which can be found in Framework 8.0 Genesys Administrator Help:
- Create a new tenant by using the Manually Creating New Tenants procedure. You can view the newly created tenant, in the provisioning > Environment > Tenants panel. If you do not see the new tenant immediately, log out and log back in again.
- Create a new user by using the Creating Users procedure.
- Add the new user to a group by using the Add Users by Using the Task Panel procedure.
- Create a new role, add the new user to the role, and assign permissions by using the information in the Users: Overview section.
- Select Environment > Applications, double-click the default application, and grant Read and Write permissions to the user.
- Log out of Genesys Administrator, then log in again as the new user.
In some instances, the Media Server might not be able to play prompts on Linux. To work around this issue, add the machine’s IP address to the /etc/hosts file, and then restart the Media Control Platform. For example:
127.0.0.1 localhost localdomain.localhost
172.32.45.66 machine1.domain.com machine1
(ER# 218690361)
Copyright
All Genesys software is © Copyright 2013-2019 Genesys Cloud Services, Inc. All rights reserved.
Complete information about Genesys proprietary intellectual property, including copyrights, can be found here.
Trademarks
Genesys and the Genesys logo are registered trademarks of Genesys Cloud Services, Inc. in the U.S.A. and other countries. Complete information about Genesys proprietary intellectual property, including all trademarks, can be found here.
All other trademarks are the property of their respective owners.
Third Party Software
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. Please contact your customer care representative if you have any questions. The following list describes specific third-party code and functionality for this product:
Acknowledgments
- This product includes software that was developed by the University of California, Berkeley, and its contributors.
- This product includes software that was developed by the NetBSD Foundation, Inc. and its contributors.
- This product includes software developed by DOM4J. (http://www.dom4j.org).
- This product includes Hibernate developed by JBoss Community and distributed under the terms of the Lesser GNU Public License.
- This product includes software developed by JAXB Java.Net. (http://jaxb.java.net). Source code is available upon request.
- This product includes software developed by Restlet. (http://www.restlet.org). Source code is available upon request.
- This product includes software developed by Simple Logging Facade for Java (SLF4J)([http://www.slf4j.org%29.under]http://www.slf4j.org).under the following license file:
- Copyright (c) 2004-2007 QOS.ch All rights reserved.Permission is hereby granted,free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify,merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:
- The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.THE SOFTWARE IS PROVIDED "ASIS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OFC ONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
- This product contains software developed by Squid-Cache.Org. (http://www.squid-cache.org).
- This product contains software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org).
- This product contains Libiconv distributed under terms of the Lesser GNU Public License 2.1.
- This product contains software developed by the Apache Software Foundation (http://www.apache.org).
- This product contains software developed by the University of California, Berkeley and its contributors.
- This product contains software developed by the NetBSD Foundation, Inc. and its contributors.This product contains libsox distributed under terms of the Lesser GNU Public License 2.1.
- This software contains the Oracle JDBC Driver distributed under agreement between Alcatel-Lucent and Oracle.
- This product contains SmartHeapSMP, Portions copyright 1991-1997 Compuware Corporation.
- This software contains ActiveMQ CPP software with the following the NOTICE.txt file: NOTICE file corresponding to section 4d of the Apache License, Version 2.0, in this case for the Apache ActiveMQ distribution.
- This product includes software developed by The Apache Software Foundation (http://www.apache.org/).
- This product includes software developed by the Oren Ben-Kiki http://ben-kiki.org/oren/doxample/ZLib
- Compression / Decompression Library Notice
- This product includes software developed by the Jean-loup Gailly and Mark Adler http://www.zlib.net/.
- This software contains ActiveMQ software with the following the NOTICE.txt file: Apache ActiveMQ Copyright 2005-2009 Apache Software Foundation.
- The javax.servlet package used by Jetty is copyright Sun Microsystems, Inc and Apache Software Foundation. It is distributed under the Common Development and Distribution License. You can obtain a copy of the license at https://glassfish.dev.java.net/public/CDDLv1.0.html.
- The default JSP implementation is provided by the Glassfish JSP engine from project Glassfish (http://glassfish.dev.java.net). Copyright 2005 Sun Microsystems, Inc. and portions Copyright Apache Software Foundation.
- Some portions of the code are Copyright: 2006 Tim Vernum and 1999 Jason Gilbert.
- The jboss integration module contains some LGPL code.
- This software contains APR software with the following the NOTICE.txt file:
- Apache Portable Runtime Copyright 2008 The Apache Software Foundation.
- This software contains APR Util software with the following the NOTICE.txt file: Apache Portable Runtime Utility Library Copyright 2008 The Apache Software Foundation.
- Message logging is provided by the SLF4J library package, which is open source software, written by Ceki Gülcü, and copyright by SLF4J.ORG and QOS.ch. The original software is available from (http://www.slf4j.org/
- Spring framework is provided by the Spring framework library package, which is open source software, written by Rod Johnson et al, and copyright by Springframework.org. The original software is available from http://www.springframework.org/
- Libcurl: https://curl.haxx.se/docs/copyright.html Curl and libcurl are licensed under a MIT/X derivate license: Copyright (c) 1996 - 2016, Daniel Stenberg, daniel@haxx.se, and many contributors. All rights reserved.
- Permission to use, copy, modify, and distribute this software for any purpose with or without fee is hereby granted, provided that the above copyright notice and this permission notice appear in all copies.
- THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OF THIRD PARTY RIGHTS. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
- This product includes the 3GPP 26.104 AMR codec library.
- Libvpx: Copyright (c) 2010, The WebM Project authors. All rights reserved.
- Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:
- Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
- Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
- Neither the name of Google, nor the WebM Project, nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission.
- THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT HOLDER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
Genesys Customer Care links:
Licensing:
- Genesys Licensing Guide
- Licensing section of the Genesys Migration Guide
Information on supported hardware and third-party software is here:
When downloading content, you may encounter issues that are easily resolved. If these tips don't help, please Contact Us, and we will try to send you the file directly.
Downloading Help files
Save the Help file to your local hard drive, and uncompress (extract) it to an empty folder. To open the Help file, open the folder into which the .zip file was extracted, then do one of the following:
- If there is only one file in the folder, click that file.
- If there is more than one file in the folder, click the <name of compressed file>.htm file.
Viewing Help files
If, when you open the Help file, the contents do not display in the right window, consider the following:
- Are you trying to open the file on a remote computer? If so, copy it to your local machine. Due to a Microsoft security update, you cannot properly view a HTML-based (CHM) Help if it is located on another machine on your network.
- What is your permissions setting? Right-click the file, select Properties from the context menu, look for an Unblock button, and click it.
What's New in Genesys Voice Platform for 9.0
For full information about supported operating systems, databases, browsers, and virtualization platforms, refer to the GVP page of the Genesys Supported Operating Environment Reference Guide.
See also the What's New section for Genesys Media Server 9.0.
September 28, 2022
CTI Connector (CTIC)
- Supports Red Hat Enterprise Linux (RHEL) 8.
See the CTIC 9.0.065.11 Release Note for information about the new feature in this release.
March 25, 2022
MRCP Proxy
- Support for Red Hat Enterprise Linux (RHEL) 8.
See the MRCP Proxy 9.0.049.38 Release Note for information about new features and resolved issues in this release.
Supplementary Services Gateway
- Supports Red Hat Enterprise Linux (RHEL) 8
See the Supplementary Services Gateway 9.0.031.88 Release Note for information about new features in this release.
December 14, 2021
CTI Connector (CTIC)
- Supports Windows Server 2019 Standard edition.
See the CTI Connector 9.0.044.03 Release Note for information about new features in this release.
December 16, 2020
CTI Connector (CTIC)
- Supports the Red Hat Enterprise Linux 7 operation system.
See the CTIC 9.0.041.07 Release Note for information about the new feature in this release.
June 26, 2020
MRCP Proxy
- Support for Red Hat Enterprise Linux (RHEL) 7.
- Includes a new trap for connect failures.
- Triggers a new trap when the configured alarm threshold of continuous ping failures is reached for a resource.
See the MRCP Proxy 9.0.035.04 Release Note for information about new features and resolved issues in this release.
March 26, 2020
Supplementary Services Gateway
- Supports Red Hat Enterprise Linux (RHEL 7)
See the Supplementary Services Gateway 9.0.031.10 Release Note for information about new features in this release.
March 29, 2019
MRCP Proxy
- Uses OpenSSL 1.0.2q for TLS/encryption use cases.
- Links with ActiveMQ-cpp-3.9.3 library to connect to Reporting Server.
- Unless enabled through a command line parameter (-useini) while starting up, MRCP Proxy does not create an INI file to cache configuration information.
See the MRCP 9.0.019.27 Release Note for information about new features in this release.
October 11, 2018
Call Control Platform (CCP)
- Supports Windows Server 2016 Standard edition.
- Uses OpenSSL libraries version 1.0.2j.
- Supports the TLSv1, TLSv1.1, and TLSv1.2 versions of TLS.
- Supports the SSLv2, SSLv3, and SSLv23 versions of SSL.
See the Call Control Platform 9.0.013.03 Release Note for information about new features and issues resolved in this release.
Supplementary Services Gateway
- Supports Windows Server 2016 Standard edition.
See the Supplementary Services Gateway 9.0.013.16 Release Note for information about new features and issues resolved in this release.
CTI Connector (CTIC)
- Supports Windows Server 2016 Standard edition.
See the CTIC 9.0.013.14 Release Note for information about the new feature in this release.
T-Server-CUCM to Media Server Connector
- Supports Windows Server 2016 Standard edition.
See the T-Server-CUCM to Media Server Connector 9.0.013.04 Release Note for information about the new feature in this release.
June 01, 2018
CTI Connector
TLS 1.2 support added for the following interfaces:
- Resource Manager
- Message Server
- Configuration Server
- IVR Server
See the CTI Connector 9.0.010.07 Release Note for information about issues resolved with this release.
April 18, 2018
This release does not include any new feature or resolved issues.
Genesys Voice Platform
Genesys Voice Platform (GVP) is a software-only, standards-based voice portal that provides cost-effective customer interactions, 24x7, for businesses using voice, video, the web, and the cloud. Functioning beyond traditional IVR systems, GVP provides touch-tone access to applications and incorporates speech recognition technology and video for conversational exchanges, better to identify and resolve customer requests.
GVP employs a VoiceXML-based media server for network service providers and enterprise customers. GVP is an IP-based award winning self-service system. GVP comes with Genesys Media Server and can provide media services simultaneously with VoiceXML self-service applications.
Media services available with GVP are call parking, call qualification, Call Progress Detection, third party call recording support, call conferencing, and audio/video streaming. So GVP can be used to provide augmented routing and agent services in addition to self-service applications, proactive contact solutions and outbound calling media.
Telephony
GVP directly supports RTP/VoIP network connections using SIP. GVP supports TDM/PSTN connections through the use of third party media gateways, allowing the use of T1, E1, T1CAS, E1CAS and ISDN signaling.
Genesys Voice Platform falls under the Customer Engagement Self-service solution of the Genesys Engage offering.
What's New
Genesys Voice Platform is part of 9.x, which can include component releases from 9.1.x, 9.0.x, and 8.5.x code streams. Use the table below to check which component releases are part of 9.x.
All 9.x products | 9.x Genesys Voice Platform Release Notes | ||
---|---|---|---|
Product | Component | Latest | Starting |
Voice Platform Call Control Platform | |||
Voice Platform CTI Connector | |||
Voice Platform MRCP Proxy | |||
Voice Platform Supplementary Services Gateway |
See Genesys Media Server for the Genesys Media Server components that GVP leverages.
Documentation
GVP 9.0 Documentation Supplement
Corrections and Additions to the GVP documentation set.
Genesys Voice Platform 9.0 Deployment Guide
How to deploy Genesys Voice Platform and enable its features.
Genesys Media Server 8.5 Deployment Guide
How to deploy Genesys Media Server and enable its features.
How to use Genesys Voice Platform.
9.0 CCXML Reference
How to develop call control applications using CCXML on the Genesys Voice Platform.
Learn about all of the SNMP MIBs and traps for GVP.
GVP 9.0 Reporting Plugin for GAX
How to generate reports using the GAX GUI.
GVP Configuration Options Reference
Full lists and descriptions.
Migrating to GVP 9.0
GVP 9.0 section of the Genesys Migration Guide.
Sizing GVP 9.0
GVP 9.0 section of the Genesys Hardware Sizing Guide.
GVP Supported SIP Devices
Read about supported SIP phones and gateways.
GVP 8.5 Metrics Reference Guide
All about GVP metrics (VoiceXML and CCXML application event logs).
These versions also apply to GVP 9.0
More Release Information
Genesys Voice Platform (GVP) 8.5 entered End of Life (EOL) on October 20, 2023. It entered End of Maintenance (EOM) and End of Support (EOS) on October 31, 2024. If you have questions, contact your account representative.
What's New
Release Notes
Documentation
GVP 8.5 Documentation Supplement
Corrections and Additions to the GVP documentation set.
Genesys Voice Platform 8.5 Deployment Guide
How to deploy Genesys Voice Platform and enable its features.
Genesys Media Server 8.5 Deployment Guide
How to deploy Genesys Media Server and enable its features.
How to use Genesys Voice Platform.
8.5 CCXML Reference
How to develop call control applications using CCXML on the Genesys Voice Platform.
Learn about all of the SNMP MIBs and traps for GVP.
Help: GVP 8.5 Reporting Plugin for GAX
How to generate reports using the GAX GUI.
GVP 8.5 Configuration Options Reference
Full lists and descriptions.
Migrating to GVP 8.5
GVP 8.5 section of the Genesys Migration Guide.
Sizing GVP 8.5
GVP 8.5 section of the Genesys Hardware Sizing Guide.
Supported SIP Devices
Read about supported SIP phones and gateways.
GVP 8.5 Metrics Reference Guide
All about GVP metrics (VoiceXML and CCXML application event logs).
These versions also apply to GVP 8.5
More Release Information
Release Notes
Documentation
Genesys Voice Platform 8.1 Documentation Supplement
Corrections and Additions to the GVP (and Media Server) documentation set.
Learn about deploying Genesys Voice Platform and enable its features.
Genesys Media Server 8.1 Deployment Guide
Learn about deploying Genesys Media Server and enable its features.
Learn about using Genesys Voice Platform.
Learn about troubleshooting methodology and tools.
GVP 8.1 Application Migration Guide
Learn how to modify legacy voice applications for use with Genesys Voice Platform 8.1.
GVP 8.1 Reporting Plug-in for GAX Help
Learn about using this plug-in to generate reports.
See Download Tips.
Learn about developing Voice Extensible Markup Language (VoiceXML) applications.
GVP 8.1 Legacy Genesys VoiceXML 2.1 Reference Manual
Learn about developing Voice Extensible Markup Language applications.
GVP 8.1 CCXML Reference Manual
Learn how to develop call control applications using CCXML on the Genesys Voice Platform.
Learn about all of the SNMP MIBs and traps for GVP.
GVP 8.5 Configuration Options Reference
Full list and descriptions.
GVP 8.1 Metrics Reference Guide
Learn about GVP metrics (VoiceXML and CCXML application event logs).
VP Solution 8.1 Integration Guide
Learn about integrating GVP 8.1, GVP Composer Voice 8.0.1 and up, Framework 8.0, and SIP Server 7.6 and 8.0.
Voice Platform Solution 8.1 Integration Guide (Japanese)
Japanese translation of this book.
GVP 8.1 Web Services API
Learn about the Web Services API.
Other Documentation
Active Recording Ecosystem Solution Guide
Learn about how to use Active Recording Ecosystem.
GVP 81 ReadMe
New in 8.1.x Releases
[+] Genesys Voice Platform 8.1.7New in Genesys Voice Platform 8.1.7
New Features
- File-based call recording
- Service Quality (SQ) Reports
- Call Duration Reports
- Signalvar attribute can be used to set SIP headers and parameters
- Support for:
- Call queuing and multiple route requests by CTI Connector (ICM)
- SIP Server native Active-Active HA with Resource Manager
- Red Hat Linux 6.x
Compatibilities
- Genesys Administrator 8.1.3
- Configuration Server 8.1.3
- SIP Server 8.1.1
- Management Framework 8.1.3
- VM Ware ESxi5
- SQL Server 2008
Latest Nuance Versions Supported:
- Nuance Speech Server 6.2.2 required as MRCP interface for:
- Nuance NR10.2.4 with MRCP v1 and v2
- SessionXML for Nuance NR10.2 MRCP v2
- Nuance Vocalizer 5.7.2 over MRCP v1 and v2
- SessionXML for Nuance Vocalizer 5.7 v2
- Notes:
- Nuance License Manager 11.7 required and provided with Nuance NR10 and Vocalizer
- Optional Nuance Management Station 5.2.5 provided (Available with all NR10 Tiers)
- For a few specific languages, NR9 applications can be deployed with NR10. Please see the product manager.
Separate Sellable Items with NR10: Nuance NDM 6.1.3 Core or later for NR10 and NR9
Older Nuance Versions Supported:
- Nuance Speech Server 5.1.7 with MRCP v1 and v2
- Nuance Recognizer 9.0.18
- Nuance Vocalizer 5.0.5 Nuance Dialog Modules (NDMs):
- Nuance NDM 5.2 Name and also sellables for HA and Lab, different sellables and APNs
- Nuance NDM 5.2 Address and also sellables for HA and Lab, different sellables and APNs
- Nuance NDM 5.2 Core US_EN- T2-T4 with HA and Lab and language additions type sellable items.
OS/DB Compatibility
- Red Hat Enterprise Linux (RHEL) 5.x and 6.x 64-bit native
- Windows 2008 R2
- Microsoft SQL 2008
- Oracle 11g RAC
[+] Genesys Voice Platform 8.1.6
New in Genesys Voice Platform 8.1.6
New Features
- Reporting
- Peak Media Use Reporting - by tenant and service
- Media Reporting Packaged with Media Server
- All GVP and Media Reporting in GAX 8.1.3
- LRM & HPE Support
- Peak Reporting of Call Parking and GVP sessions
- Media
- Support TIAS Bandwidth in SDP for Video
- Max_ptime is configurable in MCP
- Support for MP3 over RTSP with Real Helix
- RTP Packet Interval for Conferencing at 20ms
- Speech
- Policy Limits on Speech Resource Access
- MRCP Proxy HA for Speech
- ASR Session Release Event now logged as metrics event
- High Availability
- IP Takeover for RM HA with SIP Server
- SNMP Alert for Start/Stop of MCP
- Cisco ICM 8.0
- QA testing of all call flow types on ICM 8.0
- Passing Call/ECC variables to ICM in NEW_CALL message
- ICM Trunk Group Handling
- Genesys GQM Support
- Beep Tone
- Geo-Location for Active Recording
- NICE HA Support
- Improved Documentation of RM HA
- Other Feature Requests
- A command line tool to clear the SSG call queue.
- Suppression of Sensitive Information - aaiexpr in call transfer metrics
Packaging Changes
- Reporting Server and GAX Plug-in will now be bundled with Genesys Media Server (GMS) DVD.
- GMS "Play Application" VoiceXML use will require installation of GVP and the purchase of GVP licenses. VoiceXML use on GMS must be selected during GMS installation acknowledging GVP ports are required.
- Daily Peak PPU measures for GVP and SIP Qualification & Parking sessions will be available. LRM will be the vehicle for PPU metrics billing, though GMS/GVP reporting will show the information. LRM 8.1.1 is not available at the time of the GVP 8.1.6 Release.
Compatibilities
Latest Genesys Components shipped with GVP 8.1.6 at time of Release:
- SIP Server English (United States) 8.1.0
- Composer Voice English (United States) 8.1.2
- Genesys Voice Platform English (United States) 8.1.6
- Genesys Media Server English (United States) 8.1.64
- Management Framework English (United States) 8.1.2
- Genesys Security Pack English (United States) 8.1.0
- Genesys Administrator English (United States) 8.1.33
- IVR Server English (United States) 8.1.0
Latest Genesys Compatibility at time of this Release:
- Conversation Manager 8.1.0
- Genesys Quality Management 8.1.5
- Hosted Provider Edition 8.1.2
- LRM 8.1.0
Latest Nuance1 Compatibility at time of Release:
- Nuance Recognizer 9.0.18
- Nuance Vocalizer 5.0.5
- Nuance Speech Server 5.1.7 with MRCP v1 and v2.
OS/DB Compatibility
- Both 32-bit binary compatible for 32-bit/64-bit OS and (NEW!) 64-bit native versions are available for Windows and Linux for 64-bit OS.
- PSNTC2, only available with GVP 8.1.4, remains a 32-bit only binary. The Dialogic SR is 6.0 SU 261 and is supplied.
- VMware ESXi4 and ESXi5 are supported.
- Oracle 11g RAC R2 and MS SQL 2008, compatible with clustered and replicated DB configurations
Notes (superscripted 1 2 3 4)
- Genesys makes every effort to keep its Nuance software inventory up to Genesys tested
release levels. However, our shipping versions might lag relative to the latest minor releases
offered by Nuance and/or tested by Genesys. If the minor release level is a concern contact your Genesys Nuance account manager or the GVP PM. - PSTNC is not a 64bit component. It interoperates with MCP 8.1.4. If a GVP 8.1.6 customer wants TDM/Dialogic via PSTNC, then they need to order in addition to GVP 8.1.6, the MCP 8.1.4 and the PSTN connector.
- GA and GAX 8.1.3 will be on the same DVD. GVP provides a GAX Plug-in for integration to GAX.
- Genesys Media Server DVD now contains the GVP/GMS Reporting Server software such that Reporting Server can be used with other products using the Genesys Media Server component.
[+] Genesys Voice Platform 8.1.5
New in Genesys Voice Platform 8.1.5
New Features
- 32-bit and 64-bit GVP application binaries are available for Windows and Linux 32-bit operating systems and 64-bit operating systems, respectively.
- Interoperates with SIP Server 8.1, Management Framework 8.1.1, Genesys Administrator (GA) and Genesys Administrator Extention (GAX) 8.1.2, Composer 8.1, and T-Server for Cisco UCM 8.1.1.
- Native 64-bit operating system.
- Dual stack IPv6, IPv4.
- VoiceXML access to operational parameters defined by GAX.
- Multi-site reporting for tenants and applications (summary data only).
- Multi-site policy management of tenants and applications.
- Access authentication for Web Services API and Conversation Manager.
- Call Detail Records (CDR) that identify the SIP Server site from which a GVP call originates.
- CDRs that identify specific resource usage during a call.
- Real-time cache clearing.
- Acts as a Media Server for T-Server for Cisco UCM.
- Playback and Recording in MP3 containers.
- Throttling for Reporting Server recovery.
- Increased call throughput for Reporting Server (up to 300 CAPS).
- New Per-Call IVR Action Report.
- Enhanced video features, such as text overlay, split screen conferencing, and high resolution (1280x720).
- Conferences can have as many participants (legs) as a single media server can handle on the physical hardware. The 32-participant-per-conference limitation has been removed.
- NGI support for dynamic ECMAScript grammar generation.
- Resource selection and call rejection, based on MRCPv1 speech resource and availability.
- Identification and tracking of active loudest speaker in video conferences by using MSML.
- Recognition of leading zeros in the Dialed Number (DN).
- H.263 & H.264 video format transcoding, transrating, transcaling, and transframing.
- ASR and TTS system peaks data in CDRs to facilitate resource management.
- Nuance Recognizer 9.0.16 and Vocalizer 5.0.5 with MRCP Server v1 and v2. Note: Genesys makes every effort to keep its Nuance software inventory up to Genesys tested release levels. However, our shipping versions might lag relative to the latest minor releases offered by Nuance and/or tested by Genesys. If the minor release level is a concern, check the GVP Nuance Compatibility Guide in Xchange, or contact your Genesys account representative.
[+] Genesys Voice Platform 8.1.41
Genesys Voice Platform 8.1.41
New Features
- Media Control Platform supports the ability to use different search orders for MSML Play Announcement files.
- Resource Manager now supports requests to control the destination for recordings.
- RFC 3840 Specification Indicating User Agent Capabilities in the Session Initiation Protocol (SIP) is supported.
- Dialogic SR 6.0 SU 261 is supported.
- SIP Server 8.1 (pre-tested version of SIPS 8.1, not yet released) is supported.
- Nuance Recognizer 9.0.16 is supported.
- Nuance Speech Synthesis 5.1.5 is supported.
- Nuance Vocalizer 5.0.4 is supported.
[+] Genesys Voice Platform 8.1.4
Genesys Voice Platform 8.1.4
New Features
- Cisco ICM integration, including support for the Call Routing and Service Control interfaces, and standard and extended call variables. (Note that the Cisco ICM Connector is an extra cost option.)
- The CTI Connector supports two CTI frameworks, Genesys CTI and Cisco ICM.
- The CTI Connector is supported on Red Hat Enterprise Linux (RHEL).
- The CTI Connector now interoperates with IVR Server 8.
- Speech resource management enhancements, such as testing with the Nuance Resource Manager and ASR and TTS resource load balancing provided by the new MRCP Proxy component.
- Validation of DIDs and policies in response to requests from Genesys Administrator, provided by the new Policy Server component.
- Usage and Peak Usage reports for speech resources.
- Reporting Server SNMP MIBs and traps.
- Per-application CPD/AMD configuration, and improved support for CPD tuning.
- Video improvements, including partial support for RFC 3840, and configurable active speaker display selection.
- Transport Layer Security (TLS) is supported for secure communication (outbound requests) between the Supplementary Services Gateway and SIP Server.
- PSTN Connector support for ISDN Explicit Call Transfer (New Zealand variant).
- GVP components are supported on Windows Server 2008 R2 (except the PSTN Connector).
- The Reporting Server database is supported on Oracle 11g RAC R2.
- The Reporting Server supports connection to the Oracle and SQL Server databases in encrypted mode.
- The Media and Call Control Platforms support partitioning of SIP and HTTP network traffic.
- Support for F5 load balancers in Resource Manager HA active-active configurations.
- Additonal performance data, including MSML announcement performance, two-way transcoding between G.711 and G.729, and CPD CAPS data.
- Security enhancements, including TLS, Federal Information Processing Standards (FIPS) compliance in the TLS interface, and HTTPS on all interfaces, and additional message interface hardening.
[+] Genesys Voice Platform 8.1.31
Genesys Voice Platform 8.1.31
New Features
- Support for a new bargein mode with the Next Generation Interpreter. The dtmf bargein option allows DTMF-only bargein when both speech and DTMF grammars are active, to allow more robust voice user interfaces in noisy environments. This feature is supported for configurations using on-board DTMF grammar processing only.
[+] Genesys Voice Platform 8.1.3
New in GVP 813
</onlyinclude> Genesys Voice Platform 8.1.3
New Features
- Support for Windows Server 2008, 64-bit in 32-bit compatibility mode. The PSTN Connector component is not supported in this environment.
- Support for Red Hat Enterprise Linux 5, 64-bit in 32-bit compatibility mode.
- Support for Microsoft SQL 2008 in clustered or replicated configurations, further supporting Reporting Server High Availability (HA) and reliability.
- Support for the deployment of the Reporting Server without a database. When Reporting Server is deployed in this way, certain dashboard displays are retained, while the requirement for a historical database is removed.
- Support for IVR Server version 8.x when deployed with the CTI Connector. (The High Availability model that was introduced in IServer 8.0 is not yet supported.)
- Support for SIP static routing. This improves support for HA in certain small configurations.
- Support for self-documenting HTTP interfaces for the Supplementary Services Gateway, Call Control Platform, and Reporting Server.
- Support for route-based outbound dialing when the Supplementary Services Gateway is deployed with the PSTN Connector.
- Support for backward compatibility between GVP components. This support includes rolling upgrades and enables simplified per-component upgrades.
</onlyinclude>
[+] Genesys Voice Platform 8.1.21
New in Genesys Voice Platform 8.1.21
New Features
- The new PSTN Connector (PSTNC) now supports Talker telephony boards. Talker boards are available in the Brazilian IVR market only. Talker boards are compatible with regular GVP IVR functions and outbound calling with the Supplementary Services Gateway. Talker boards support FAX and Telecommunications Device for the Deaf (TDD) functions. Talker board support is available for Windows 2003 platforms only.
[+] Genesys Voice Platform 8.1.2
New in Genesys Voice Platform 8.1.2
New Features
- Support for the new PSTN Connector (PSTNC) component, a software component that enables reuse of existing Dialogic cards with GVP 8.1.2. The PSTNC enables your Dialogic TDM cards to act as a media gateway, and is supported on Windows platforms only.
- Support for multiple Media Control Platform (MCP) installations on a single physical machine.
- Availability of GVP media services as a separate media server component. See the Genesys Media Server documentation for details.
- Support for Service Quality monitoring and reporting. The Service Quality capability is based on the legacy VoiceGenie Quality Advisor, and is an extra cost option.
- Hierarchical Multi-Tenancy (HMT). HMT is based on the legacy Genesys Voice Platform Multi-Tenancy capability, and is an extra cost option.
- Support for Reporting by Tenant for HMT.
- Support for MSML for Media Server control including the following MSML elements: DTMF Gen, DTMF Collect, MSML conference, and MSML Record.
- Support for Direct Inward Dialing (DID) Groups.
- Several SIP enhancements related to future delivery of media services behind SIP Server in an IMS deployment (including P-Called-Party-ID and the Route header).
- Media Layer Enhancements, including support for flexible RTP packet sizes, jitter management, and type of service marking for outbound packets.
- Enhancements to the GVP aspects of Genesys Administrator 8.0.2/8.0.3, including:
- PSTN Connector and CTI Connector Operational Reporting.
- Integration of VAR and Operational Reporting.
- Additional dashboard screens for the PSTN Connector and the Supplementary Services Gateway.
- Service Quality and Hierarchical Multi-Tenancy Reporting.
- Support for Windows Server 2008.
- Support for Red Hat Enterprise Linux 5.
- Support for Microsoft SQL Server 2008 and the Oracle 11g DBMS.
- Support for Oracle 10g Real Application Cluster (RAC).
- Integration of the Fetching Module into the Media Control Platform and Call Control Platform. The Fetching Module is no longer a separate Installation Package.
New in Genesys Voice Platform 8.1.2
New Features
- Support for the new PSTN Connector (PSTNC) component, a software component that enables reuse of existing Dialogic cards with GVP 8.1.2. The PSTNC enables your Dialogic TDM cards to act as a media gateway, and is supported on Windows platforms only.
- Support for multiple Media Control Platform (MCP) installations on a single physical machine.
- Availability of GVP media services as a separate media server component. See the Genesys Media Server documentation for details.
- Support for Service Quality monitoring and reporting. The Service Quality capability is based on the legacy VoiceGenie Quality Advisor, and is an extra cost option.
- Hierarchical Multi-Tenancy (HMT). HMT is based on the legacy Genesys Voice Platform Multi-Tenancy capability, and is an extra cost option.
- Support for Reporting by Tenant for HMT.
- Support for MSML for Media Server control including the following MSML elements: DTMF Gen, DTMF Collect, MSML conference, and MSML Record.
- Support for Direct Inward Dialing (DID) Groups.
- Several SIP enhancements related to future delivery of media services behind SIP Server in an IMS deployment (including P-Called-Party-ID and the Route header).
- Media Layer Enhancements, including support for flexible RTP packet sizes, jitter management, and type of service marking for outbound packets.
- Enhancements to the GVP aspects of Genesys Administrator 8.0.2/8.0.3, including:
- PSTN Connector and CTI Connector Operational Reporting.
- Integration of VAR and Operational Reporting.
- Additional dashboard screens for the PSTN Connector and the Supplementary Services Gateway.
- Service Quality and Hierarchical Multi-Tenancy Reporting.
- Support for Windows Server 2008.
- Support for Red Hat Enterprise Linux 5.
- Support for Microsoft SQL Server 2008 and the Oracle 11g DBMS.
- Support for Oracle 10g Real Application Cluster (RAC).
- Integration of the Fetching Module into the Media Control Platform and Call Control Platform. The Fetching Module is no longer a separate Installation Package.
[+] Genesys Voice Platform 8.1.1
New in Genesys Voice Platform 8.1.1
New Features
- Support for the new Supplementary Services Gateway (SSG) component, a replacement for the GVP 7.6 Outbound Notification Interface (OBN). The SSG provides an HTTP interface for submission and management of outbound calling campaigns.
- Native support for Call Progress Detection (CPD), Answering Machine Detection (AMD), and Tone Detection. This capability is used by the SSG, and will be used by future Genesys Outbound Contact solutions.
- Support for RFC 3325 (Asserted Identity within Trusted Networks).
- Several SIP enhancements related to future delivery of media services behind SIP Server in an IMS deployment (including P-Called-Party-ID and the Route header).
- Backwards compatibility between GVP 8.1 releases.
- Media Layer Enhancements, including support for a subset of MSML (supporting CPA/AMD), H.264 video, G.722 and G.722.2 audio.
- Improved MRCP compatibility, supporting interoperability with additonal speech engines.
Additional policy control, including access to codecs, video, and media server resources. - Support for 'Active' and 'Passive' resources, allowing additional HA configurations.
- Enhancements to the Next Generation VoiceXML interpreter (NGI), including:
- Maximum document size enforcement.
- Maximum subdialog stack depth enforcement.
- External DTMF Grammar support.
- Support for DTMF recognition using third party speech engine resources.
- The <data> tag now supports JSON format objects.
- Enhancements to the Legacy GVP VoiceXML interpreter, including:
- Support for ASR session release.
- Support for AT&T Transfer Connect.
- External DTMF Grammar support.
- Applications are now configured as Windows Services.
New in Genesys Voice Platform 8.1.1
New Features
- Support for the new Supplementary Services Gateway (SSG) component, a replacement for the GVP 7.6 Outbound Notification Interface (OBN). The SSG provides an HTTP interface for submission and management of outbound calling campaigns.
- Native support for Call Progress Detection (CPD), Answering Machine Detection (AMD), and Tone Detection. This capability is used by the SSG, and will be used by future Genesys Outbound Contact solutions.
- Support for RFC 3325 (Asserted Identity within Trusted Networks).
- Several SIP enhancements related to future delivery of media services behind SIP Server in an IMS deployment (including P-Called-Party-ID and the Route header).
- Backwards compatibility between GVP 8.1 releases.
- Media Layer Enhancements, including support for a subset of MSML (supporting CPA/AMD), H.264 video, G.722 and G.722.2 audio.
- Improved MRCP compatibility, supporting interoperability with additonal speech engines.
Additional policy control, including access to codecs, video, and media server resources. - Support for 'Active' and 'Passive' resources, allowing additional HA configurations.
- Enhancements to the Next Generation VoiceXML interpreter (NGI), including:
- Maximum document size enforcement.
- Maximum subdialog stack depth enforcement.
- External DTMF Grammar support.
- Support for DTMF recognition using third party speech engine resources.
- The <data> tag now supports JSON format objects.
- Enhancements to the Legacy GVP VoiceXML interpreter, including:
- Support for ASR session release.
- Support for AT&T Transfer Connect.
- External DTMF Grammar support.
- Applications are now configured as Windows Services.
[+] Genesys Administrator 8.0.1 (contains GVP-related features)
New in Genesys Administrator 8.1.1
The following GVP-related feature and usability enhancements are included in the Genesys Administrator 8.0.11 release. For further information regarding these changes, please see the Genesys Administrator documentation.
GVP Provisioning Features
- Both SIP and SIPS ports can be specified during the Resource Assignment step of the Resource Group Wizard.
- "Active" or "passive" redundancy can now be designated for resources.
- The IVR Profile Wizard has been enhanced to include a Dialing Rules step for specifying outbound rules and the ability to preview URLs.
GVP Monitoring Features
Voice Platform reports have been enhanced as follows:
- Active Call List reports can now be filtered by Time, Local URI, Remote URI, Call Type, and Call State.
- Active Call List reports support queries by relative time.
- Voice Platform reports now support queries to a time granularity of 30 minutes.
- The VAR Call Browser is now part of the Historical Call Browser.
- Support for Transferred call state has been added.
- The Voice Platform Dashboard now supports displaying SSG and VAR columns in IVR Profile Utilization.
[+] Genesys Voice Platform 8.1.0
New in Genesys Voice Platform 8.1.0
New Features
- Support for the Red Hat Enterprise Linux 4 Operating System.
- Support for existing VoiceXML and call control applications deployed on GVP 7.6 through the GVP Interpreter (GVPi), the GVP 7.6 legacy VoiceXML interpreter.
- Support for a new Computer Telephony Integration (CTI) Connector to enable integration with the Genesys IVR Server, allowing access to the larger Genesys suite of products, and supporting CTI with the legacy GVP VoiceXML Interpreter, and TXML.
- High availability enhancements, including:
- Support for the Reporting Server in a High Availability configuration.
- Support for Resource Manager hot-standby failover.
- Usability and user interface enhancements including:
- Support for installing and configuring multiple instances of the same component with the Genesys Administrator Installation Wizard.
- Support for easy creation of IVR Profiles with the Genesys Administrator IVR Profile Wizard.
- Support for easy creation of Logical Resource Groups with the Genesys Administrator Resource Group Wizard.
- A new GVP dashboard.
- Support for Call Control Platform (CCP) Operational Reporting.
- Support for the IBM ASR and TTS engines and the Telisma ASR speech engine.
- In-band DTMF detection.
- Addition of the NETANN (RFC 4240) announcement service.
- Application control over production log masking, supporting deployment of PCI-DSS compliant solutions.
- Addition of bursting policies and related reporting.
- Support for transferaudio during consultation transfer on GVPi.
- Enhancements to the Next Generation VoiceXML interpreter (NGI), including:
- Vendor-specific TTS parameter support.
- Extended anonymous variable scope support for debugging.
- Extended ASR error events.
- Dynamic TTS language support.
- Control of ASR Session release.
Genesys Voice Platform 8.1 "Read Me" Notes
[+] Genesys Voice Platform Supports...Genesys Voice Platform supports ISUP, INAP, and SS7 connectivity for network based routing environments through the use of third party signaling and media gateways. GVP supports a broad number of Enterprise environments, with support for multiple PBX and Hybrid PBXs, media gateways and servers, and softswitches including carrier service compatibility in many instances including a wide range of service provider/carrier applications including network IVR, network call qualification and call parking, and speech-enabled voice self-service.
- VoiceXML 2.1, certified conformant to the VoiceXML Forum.
- Call Control XML (CCXML) 1.0.
- Advanced media processing capabilities, including conferencing and video.
- Full integration with Genesys Management Framework including Genesys Administrator and Genesys Administrator Extended, a web-based management and configuration console.
- Genesys Composer, an Eclipse-based application development tool including a VoiceXML debugger.
- Genesys SIP Server as a network interface, including integration with Genesys CTI.
- Cisco's ICM routing product integration 7.5 and 8.0 including types 3, 6 & 8.
- GVP 64-bit and 32-bit components are available for Windows 2008 and Red Hat Enterprise Linux 6.
- Nuance Recognizer and Vocalizer TTS support and other MRCP vendor integrations.
- IVR Server 8.1.0-based CTI for both the GVP 7.6 VoiceXML Interpreter and the Next Generation VoiceXML Interpreter.
- GVP 7.6 VoiceXML 2.1 applications are supported by using MCP 8.1.4 in its own Logical Resource Group. Order MCP 8.1.4 component, along with GVP 8.1.5 through 8.1.7, if this migration option is needed.
Versions that GVP is compatible with:
- Genesys Administrator (GA) 8.1.3
- Genesys Administrator Extension (GAX) 8.1.4
- Genesys SIP Server 8.1.1
- Genesys Composer 8.1.3
- IVR Server 8.1.0
- Genesys Media Server 8.1.7
- Management Framework 8.1.3
[+] Red Hat Enterprise Linux Performance Tip
GVP 8.1.7 and above support Red Hat Enterprise Linux (RHEL) 6. However, GVP components run at lower capacities on RHEL 6.x, as compared to RHEL 5.x. Thus, expect the best performance from GVP while using RHEL 5.
[+] Additional Resources
Genesys Customer Care links:
Licensing:
Information on supported hardware and third-party software:
[+] Legal Notices
Legal Notices
Copyright
All Genesys software is © Copyright Genesys Telecommunications Laboratories, Inc. All rights reserved.
Complete information about Genesys proprietary intellectual property, including copyrights, can be found here.
Trademarks
Genesys and the Genesys logo are registered trademarks of Genesys Telecommunications Laboratories, Inc. in the U.S.A. and other countries. Complete information about Genesys proprietary intellectual property, including all trademarks, can be found here.
All other trademarks are the property of their respective owners.
Third Party Software
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. Please contact your technical support representative if you have any questions. The following products include specific third-party code and functionality. Click on your product for details on included third-party software.[+] Genesys Voice Platform 8.1
Genesys Voice Platform 8.1
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This product includes software developed by The Apache Software Foundation (http://www.apache.org/).
Portions of this software were developed at the National Center for Supercomputing Applications (NCSA) at the University of Illinois at Urbana-Champaign.
This software contains code derived from UNIX V7, Copyright(C) Caldera International Inc.
This software contains APR Util software with the following the NOTICE.txt file:
Apache Portable Runtime Utility Library
Copyright 2008 The Apache Software Foundation.
This software contains code derived from the RSA Data Security Inc. MD5 Message-Digest Algorithm, including various modifications by Spyglass Inc., Carnegie Mellon University, and Bell Communications Research, Inc (Bellcore).
This software contains Apache Mina software with the following the NOTICE.txt file:
Apache MINA
Copyright 2007 The Apache Software Foundation.
Message logging is provided by the SLF4J library package, which is open source software, written by Ceki Gülcü, and copyright by SLF4J.ORG and QOS.ch. The original software is available from
http://www.slf4j.org/
Data compression support is provided by the JZLib library package, which is open source software, written by JCraft, and copyright by JCraft. The original software is available from
http://www.jcraft.com/jzlib/
Spring framework is provided by the Spring framework library package, which is open source software, written by Rod Johnson et al, and copyright by Springframework.org. The original software is available from
http://www.springframework.org/
Release Notes
Documentation
Learn about deploying Genesys Voice Platform and enable its features.
Learn about using Genesys Voice Platform.
Learn about troubleshooting methodology and tools.
Genesys VoiceXML 2.1 Reference Help
Learn about developing Voice Extensible Markup Language (VoiceXML) applications.
GVP 8.0 CCXML Reference Manual
Learn how to develop call control applications using CCXML on the Genesys Voice Platform.
GVP 8.0 SNMP and MIBs Reference
Use this document for information about all of the SNMP MIBs and traps for GVP.
GVP 8.0 Configuration Options Reference
Learn to replicate the metadata available in the Genesys provisioning GUI for the GVP applications.
Learn about GVP metrics (VoiceXML and CCXML application event logs).
Voice Platform Solution 8.0 Integration Guide
Learn about integrating GVP 8.0, Framework 8.0, and SIP Server 7.6).
Genesys Proactive Contact 8.0 Solution Guide
Use this to configure a solution with GVP 8.1.1, Outbound Contact 8.0, and SIP Server 8.0.
Readmes and Advisories
Release Notes
Documentation
GVP 7.6 Supplemental Documentation
Corrections and Additional Documentation for Genesys Voice Platform 7.6.
Learn about deploying Genesys Voice Platform 7.6.
GVP 7.6 Studio Deployment Guide
Learn about deploying Genesys Voice Platform 7.6 Studio.
GVP 7.6 Voice Application Reporter SDK Developer's Guide
Learn about using Genesys Voice Platform 7.6 VAR SDK.
Learn about using Genesys Voice Platform 7.6.
Learn about troubleshooting methodology and tools.
GVP 7.6 Voice Application Reporter Deployment and Reference Manual
Learn about deploying and using Genesys Voice Platform 7.6 VAR.
GVP 7.6 VoiceXML 2.1 Reference Manual
Learn about using Genesys Voice Platform 7.6 VoiceXML 2.1.
Genesys Proactive Contact 7.6 Solution Guide
Use this document for information on how to configure a proactive contact solution, that relies on Genesys Voice Platform, Outbound Contact, and Genesys Studio.
Readmes and Advisories
Genesys Voice Platform Videos
Click on any of these four excerpts from full-length Genesys University training videos:
Defining Genesys Voice Platform![]() |
Dashboards and other Report Controls![]() |
Demonstrating Role-Based Access![]() |
High-level SIP Call Flow in GVP![]() |
Did you like these? Click here to view more Genesys videos!