Preparing for Installation

This section describes how to prepare for the Genesys Rules System installation.

Installation Component Prerequisites

System support in this release includes:

Virtual platforms

• IBM LPAR
• Solaris 10 Containers
• VMWare vSphere 4
• Hypervisor VMWare ESX 3.5

Application servers

• IBM WebSphere Application Server 7.0
• IBM WebSphere Application Server 7.0 and 8.5 (from 8.1.3)
• Apache Tomcat 6
• Apache Tomcat 6 and 7 (from 8.1.3)
• JBOSS (from 8.1.3)

Databases (for the Genesys Rules Authoring Tool)

• Oracle 11g, including RAC configurations
• MS SQL Server 2005 & 2008
• IBM DB2 9.5 & 9.7

Web Browsers (for the Genesys Rules Authoring Tool)

• Firefox versions
  • 4-20 to 4-30
• Microsoft Internet Explorer versions
  • 8.0
  • 9.0
  • 10.0
  • 11.0
• Google Chrome
  • 32-35

Other Platforms

• Citrix Xen App 5

Installation Environment Prerequisites

Before you start the installation, ensure that the environment meets the following prerequisites:

GRE and GRAT

• Web application server
  • JBOSS
  • IBM WebSphere Application Server 7.0 and 8.5
  • Tomcat 6 and 7
  • JDK 6 or 7 is required to process the installation package, but is not required to install or run the GRAT or GRE components. GRAT and GRE will now run in environments with either a Java JDK or JRE.

If you are using Genesys Composer on the same host on which you will be installing the application server for GRAT or GRE, ensure that Composer's embedded instance of Tomcat is not using the same port as the Genesys Rules System application server.

Important

Known Limitation in 8.5.001—GRAT and GRE installers support installation of Red Hat Linux 64-bit platforms only when RHEL 6 compatibility packs for 32-bit platforms have been installed. You might also need to ensure that the JAVA_HOME variable points to the correct JDK.

Genesys Rules Development Tool

Eclipse version 3.5.0 or higher and/or Genesys Composer (minimum version 8.1.0) must be installed. Refer to the Genesys Supported Operating Environments Reference Guide for a complete list of the application servers, operating systems, and databases that are supported. Consult your application server documentation for information about memory and CPU.