Jump to: navigation, search

Callback Service Options

You can create customized Callback services by adding a service.servicename section to your GMS configuration or by adding a new Callback service in the Service Management UI, and then setting the appropriate options within. This page lists the options to use to fine-tune your Callback services.


Options for this component are contained in the following configuration sections:

Tip
In the summary table(s) below, type in the Search box to quickly find options, configuration sections, or other values, and/or click a column name to sort the table. Click an option name to link to a full description of the option. Be aware that the default and valid values are the values in effect with the latest release of the software and may have changed since the release you have; refer to the full description of the option to see information for earlier releases.


Power users: Download a CSV file containing default and valid values and descriptions.

The following options are configured at the application level (in other words, on the application object).

SectionOptionDefaultChanges Take Effect
SectionOptionDefaultChanges Take Effect
Chat _chat_endpoint Immediately
General _agent_transfer_confirm_timeout 0 Immediately
General _agent_transfer_confirm_timeout 0 Immediately
General _attach_udata single_json Immediately
General _business_hours_service No default value Immediately
General _callback_events_list Immediately
General _call_direction USERORIGINATED Immediately
General _capacity_service Immediately
General _customer_lookup_keys _customer_number Immediately
General _do_not_call_items No default value Immediately
Showing 1 to 10 of 168 entries
This page was last edited on April 11, 2018, at 20:34.
Comments or questions about this documentation? Contact us for support!