8.5.003.00

Reporting and Analytics Aggregates Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
05/18/18	General			X		X

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• List of 8.5.x Releases
• 8.5.x Known Issues

Deployment Procedure

8.5.0 Deployment Procedure

Product Documentation

Reporting and Analytics Aggregates

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List of Release Notes

What's New

This release contains the following new features and enhancements:

• Aggregation enhancements: Support for reporting on chat interactions is enhanced, and reporting on chat bot is added. This includes two new aggregate tables, AGT_CHAT_STATS and AGT_BGS_SESSION, and two new configuration options in the [agg-feature] section to enable them:
  • enable-chat — Instructs RAA to enable chat tables. To have RAA exclude chat data, remove this option from this section.

    Default Value: No default value

    Valid Values: None. This option takes no values—its presence within the [agg-feature] section issues the described instructions to RAA.

    Changes Take Effect: After restart of the aggregation process

  • enable-bgs — Instructs RAA to enable Bot Gateway Server (BGS) tables. To have RAA exclude BGS data, remove this option from this section.

    Default Value: No default value

    Valid Values: None. This option takes no values—its presence within the [agg-feature] section issues the described instructions to RAA.

    Changes Take Effect: After restart of the aggregation process

  Note that Chat and BGS enhancements added in this release require a supported release of Genesys Info Mart. Consult the Product Alert on the RAA documentation landing page for information about releases that support this functionality.

• The commands -insertPendingAgg and -insterPendingAggRaw are enhanced through the addition of a new command line option, DATES_FROM:<FACT TABLE>, which you can use instead of <START> and <END>. When you use this option, start and end time values are retrieved from the MIN and MAX values of the START_DATE_TIME_KEY field in the specified fact table.
• The -printQuery command now supports a new option, ALL, which you can use to print all existing queries. For example: java -jar ./agg/GIMAgg.jar -printQuery ALL > sqlfile

Resolved Issues

This release contains the following resolved issues:

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The -insertPendingAgg command now correctly processes the <END> parameter, and inserts the MAX value (for the day indicated) from the DATE_TIME_KEY field. Previously, this command incorrectly inserted the MIN value from the DATE_TIME_KEY field as the <END> date. (GII-6284)

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Upgrade Notes

Refer to the Deployment Procedure for this release to deploy the installation package within your environment.