Documentation/User:UmaGSM

Genesys Skills Management

What is Genesys Skills Management?

Genesys Skills Management is an umbrella product that comprises two components: Performance DNA (formerly known as Genesys Skills Assessor) and Genesys Training Manager. These products have a common installer that quickly and easily installs both products.

• Documentation for Genesys Training Manager can be found at this link: Genesys Training Manager.
• Documentation for Genesys Performance DNA can be found at this link: Genesys Performance DNA.
• Documentation for Genesys Skills Management is below.

[+] Note about Performance DNA in Genesys Engage cloud

As of March 2019, Performance DNA (PDNA) is only available as a Genesys Engage cloud product supporting hybrid architectures. This change is applicable to new customers only.

• If you are an existing Genesys Engage on-premises customer and are looking to add PDNA functionality, you can now use PDNA through a hybrid architecture with PDNA hosted on standalone cloud.
• If you are an existing PDNA on-premises customer, you can continue to use the software in an on-premises deployment. Security updates and hot fixes for critical defects will still be provided and you can still buy additional licenses if more are required.
• If you are interested in migrating from the on-premises version of PDNA to the Genesys Engage cloud version, contact your account representative.

Release Notes

Genesys Skills Management Suite 9.0.x

Documentation for Genesys Skills Management 9.0

The section lists the documents for software releases 9.0.101.00 and greater. See Legacy Documents for other manuals.

Genesys Skills Management 3rd Party and Open Source Reference

Genesys Skills Management 9.0 API Guide

Genesys Skills Management 9.0 Automated Install and Upgrade Guide

Genesys Skills Management 9.0 Firewall Requirements"> Genesys Skills Management 9.0 Firewall Requirements

Genesys Skills Management 9.0 Installation Guide for Microsoft Azure"> Genesys Skills Management 9.0 Installation Guide for Microsoft Azure

Genesys Skills Management 9.0 Installing and Configuring Active Directory Authentication Using the Secure Token Service"> Genesys Skills Management 9.0 Installing and Configuring Active Directory Authentication Using the Secure Token Service

Genesys Skills Management 9.0 Installing Language Packs"> Genesys Skills Management 9.0 Installing Language Packs

Genesys Skills Management 9.0 Providing Localization Files"> Genesys Skills Management 9.0 Providing Localization Files

Genesys Skills Management 9.0 Requirements & Dependency Matrix"> Genesys Skills Management 9.0 Requirements & Dependency Matrix

Genesys Skills Management 9.0 System Overview and Operations"> Genesys Skills Management 9.0 System Overview and Operations

Genesys Skills Management Knowledge Base Articles

CD Readme

Genesys Skills Management Suite CD Readme 9.0.x

Legacy Documents

This section lists the reference documents for software releases from 9.0.000.00 through 9.0.100.00.

• Genesys Skills Management 9.0 Automated Install and Upgrade Guide
• Genesys Skills Management 9.0 Automated Installation and Upgrade Guide (Command Line)
• Genesys Skills Management 9.0 OrgData Overview
• Genesys Skills Management 9.0 OrgData Import Configuration
• Genesys Skills Management 9.0 Optional Feature Configuration
• Genesys Skills Management 9.0 Combined Data Export Setup Guide
• Genesys Skills Management 9.0 Installing the Pre/Post Course Assessment Helper
• Genesys Skills Management 9.0 Invoker Service Manual Installation Guide
• Genesys Skills Management 9.0 Email Messaging Service Installation Guide
• Genesys Skills Management 9.0 Notifications Client Installation Guide

Release Notes

Genesys Skills Management Suite 8.5.x

Genesys Skills Management Suite Language Pack-Italian 8.5.x

Documentation for Genesys Skills Management 8.5

Skills Management 8.5.648 Automated Installation and Upgrade Guide (Command Line)"> Skills Management 8.5.648 Automated Installation and Upgrade Guide (Command Line)

This guide describes a specialized installation and upgrade process.

Skills Management 8.5.648 Automated Installation Guide"> Skills Management 8.5.648 Automated Installation Guide

This guide walks an administrator through an automated installation.

Genesys Skills Management 8.5.648 Combined Data Export Setup Guide"> Genesys Skills Management 8.5.648 Combined Data Export Setup Guide

Skills Management 8.5.648 API Reference Guide"> Skills Management 8.5.648 API Reference Guide

Email Notification Service Installation Guide"> Email Notification Service Installation Guide

Genesys Skills Management 8.5.648 Installing and Configuring Active Directory Using the Secure Token Service"> Genesys Skills Management 8.5.648 Installing and Configuring Active Directory Using the Secure Token Service

Genesys Skills Management 8.5.648 Invoker Service Manual Installation Guide"> Genesys Skills Management 8.5.648 Invoker Service Manual Installation Guide

Genesys Skills Management 8.5.648 Notifications Client Installation Guide"> Genesys Skills Management 8.5.648 Notifications Client Installation Guide

Skills Management 8.5.648 Optional Feature Configuration"> Skills Management 8.5.648 Optional Feature Configuration

Genesys Skills Management 8.5.648 Providing Localized Files"> Genesys Skills Management 8.5.648 Providing Localized Files

Describes how to create translations for a specific language and how to install them on any system.

Genesys Skills Management 8.5.648 OrgData Import Guide"> Genesys Skills Management 8.5.648 OrgData Import Guide

Describes how to install and configure the OrgData utility.

OrgData Overview"> OrgData Overview

An overview of the OrgData utility.

Firewall Requirements"> Firewall Requirements

Open Source and 3rd Party Software Reference"> Open Source and 3rd Party Software Reference

A compilation of all the open source and 3rd party software used in Skills Management.

System Overview and Operations"> System Overview and Operations

Installation Guide for Microsoft Azure"> Installation Guide for Microsoft Azure

Language Pack Installation Guide"> Language Pack Installation Guide

Skills Management 8.5.648 Requirements and Dependency Matrix"> Skills Management 8.5.648 Requirements and Dependency Matrix

Pre/Post Course Assessment Helper"> Pre/Post Course Assessment Helper

Describes how to install the PrePost course assessment utility.

Documentation for Genesys Skills Assessor 8.5

Genesys Skills Assessor 8.5.648 User Guide"> Genesys Skills Assessor 8.5.648 User Guide

This guide helps the end-user understand how to use the GSA system.

Genesys Skills Assessor 8.5.648 Manager Guide"> Genesys Skills Assessor 8.5.648 Manager Guide

This guide will navigate the manager end-user through the use of Skills Assessor.

Genesys Skills Assessor 8.5.648 Administration Guide"> Genesys Skills Assessor 8.5.648 Administration Guide

This guide is designed for the Skills Assessor System Administrator.

Genesys Skills Assessor 8.5.648 Moodle Integration Setup Guide"> Genesys Skills Assessor 8.5.648 Moodle Integration Setup Guide

CD Readme

Genesys Skills Management Suite CD Readme 8.5.x

Release Notes

Genesys Skills Assessor 8.1.x

Documentation for Genesys Skills Assessor 8.1

Skills Assessor 8.1.127 Installation Guide for IIS6"> Skills Assessor 8.1.127 Installation Guide for IIS6

This guide is designed for an administrator to install Skills Assessor for IIS6.

Skills Assessor 8.1.127 Installation Guide"> Skills Assessor 8.1.127 Installation Guide

This guide is designed for an administrator to install Skills Assessor for IIS7.

Skills Assessor Upgrade from 8.1.125 for IIS6"> Skills Assessor Upgrade from 8.1.125 for IIS6

This guide walks an administrator through the current version upgrade for IIS6.

Skills Assessor Upgrade from 8.1.125 for IIS7"> Skills Assessor Upgrade from 8.1.125 for IIS7

This guide walks an administrator through the current version upgrade for IIS7.

Genesys Skills Assessor 8.1.127 User Guide"> Genesys Skills Assessor 8.1.127 User Guide

This guide helps the end-user understand how to use the GSA system.

Genesys Skills Assessor 8.1.127 Manager Guide"> Genesys Skills Assessor 8.1.127 Manager Guide

This guide will navigate the manager end-user through the use of Skills Assessor.

Genesys Skills Assessor 8.1.127 Administrator Guide"> Genesys Skills Assessor 8.1.127 Administrator Guide

This guide is designed for the Skills Assessor System Administrator.

Email Notification Service Installation Guide"> Email Notification Service Installation Guide

This guide walks a GSA System Administrator through the installation of Email Notification Service.

CD Readme

CD Readme 8.1.x

Release Notes

Genesys Skills Assessor 8.0.x

Documentation

Genesys Skills Assessor 8.0 User Guide"> Genesys Skills Assessor 8.0 User Guide

This guide helps you to understand GSA concepts and procedures.

Genesys Skills Assessor 8.0 Manager Guide"> Genesys Skills Assessor 8.0 Manager Guide

This guide will navigate you through the use of Skills Assessor.

Genesys Skills Assessor 8.0 Installation Guide"> Genesys Skills Assessor 8.0 Installation Guide

This guide describes how an administrator installs Skills Assessor.

Genesys Skills Assessor 8.0 Administrator Guide"> Genesys Skills Assessor 8.0 Administrator Guide

This guide walks an administrator through how to use Skills Assessor.

Genesys Skills Assessor 8.0 Routing Guide"> Genesys Skills Assessor 8.0 Routing Guide

This guide walks the user through how to use the Skills Assessor Routing application.

Genesys Skills Assessor 8.0 Analysis Admin Guide"> Genesys Skills Assessor 8.0 Analysis Admin Guide

This guide demonstrates how to use the Skills DNA database to do correlation analysis to create Training Plans.

CD Readme

CD Readme 8.0.x

test content