Voice Callback

What is Voice Callback?

Genesys Voice Treatment Option (VTO) is an innovative client-server application that works with Genesys nterprise Routing to apply pre-routing information collection and queue-call treatments to incoming calls. It is fully integrated within the Genesys framework.

 Current documentation set for Voice Callback 7.1.

Voice Callback 7.1 Deployment Guide

Use this downloadable PDF to deploy and configure Universal Callback Server and the components that enable Voice Callback option for Universal Routing.

 [http:// Deployment Guide]

Voice Callback 7.1 Reference Manual

Use this downloadable PDF to learn about the Voice Callback (VCB) option of Universal Routing.

 [http:// Reference Manual]

  Documentation set for Voice Callback 7.0.

Voice Callback 7.0 Deployment Guide

Use this downloadable PDF to deploy and configure the Universal Callback Server and the components that enable Voice Callback option for Universal Routing.

 [http:// Deployment Guide]

Voice Callback 7.0 Getting Started Guide

Use this downloadable PDF to learn about the concepts and procedures for Voice Callback option for Universal Routing.

 [http:// Getting Started Guide]

Voice Callback 7.0 Reference Manual

Use this downloadable PDF to learn about the Voice Callback option of Universal Routing.

 [http:// Reference Manual]

  Documentation set for Voice Callback 6.5.

Voice Callback 6.5 Deployment Guide

Use this downloadable PDF to configure and install the Universal Callback Server and the components that enable Voice Callback 6.5.

 [http:// Deployment Guide]

Voice Callback 6.5 Getting Started Guide

Use this downloadable PDF to learn about the concepts and procedures for the Voice Callback option for Universal Routing.

 [http:// Getting Started Guide]

Voice Callback 6.5 Reference Manual

Use this downloadable PDF to learn about the Voice Callback (VCB) option of Universal Routing.

 [http:// Reference Manual]