iaHelp Table of Contents Page

Welcome title: Genesys Intelligent Automation Help
Login title: Logging In

Overview title: Interface Overview

• Dashboard title: Dashboard
  
• Applications title: Applications
  
• iHub title: Integration
  
• Reports title: Reports
  
• Personas title: Personas
  
• Users title: Users
  
• Import title: Import
  
• Export title: Export
  
• CTIViewer title: CTI Viewer
  
• CallMonitor title: Call Monitor
  
• Administration title: Administration
  
• AccountDetails title: My Account
  

UsingiHub title: Using iHub

Creating title: Creating Applications and Modules

• Callflow title: Using the Callflow Editor
  
  • Preferences title: Setting Callflow Preferences
    
  • Prompts title: Prompts
    
• Blocks title: Blocks
  
  • BStart title: Start Block
    
  • BEnd title: End Block
    
  • BMessage title: Message Block
    
  • BMenu title: Menu Block
    
  • BQuestion title: Question Block
    
  • BPhone title: Phone Block
    
  • BLink title: Link Block
    
  • BInterceptor title: Interceptor Block
    
  • BScript title: Script Block
    
  • BRecording title: Recording Block
    

RichMedia title: Rich Media
NLAI title: Natural Language AI Integration

• CustomNaturalLanguage title: Custom Natural Language Menu Microapp
  
• CustomNaturalLanguageDialogflow title: Custom Natural Language Menu Dialogflow CX Chatbot Integration
  
• NaturalLanguageAudioStreaming title: Natural Language Audio Streaming Menu
  

MicroApps title: MicroApps

• 2FA title: Two-factor Authentication
  
• SmartTransfer title: Smart Transfer
  
• Identification title: Identification
  

WebIVR title: WebIVR Applications
ABC title: Apple Business Chat

Troubleshooting title: Troubleshooting

• DevMode title: Developer Mode
  

DocChanges title: Document Change History