Agent Table of Contents Page

Welcome title: Workspace Web Edition Help

Manage Myself title: Manage Myself

• Login title: Log In
  
• Main Window title: Main View
  
• Status title: My Status
  
• MyChannels title: My Channels
  
• Reports title: My Statistics
  
• MyWorkbins title: My Workbins
  

Manage My Contacts title: Manage My Contacts

• Contact Directory title: Contact Directory
  

Manage My Interactions title: Manage My Interactions

• TeamCommunicator title: Team Communicator
  
• InteractionsBar title: Interaction Preview
  
• CaseData title: Case Information
  
• NotePad does not exist. Click to create NotePad in v850
  
• Contact History title: Contact History
  
• Voice title: Voice
  
  • CallActions title: Handling a Call
    
  • InternalVoiceInteractions title: Internal Voice Interactions
    
  • VoiceConsult title: Voice Consultation
    
• Chat title: Chat
  
  • Chat Interaction title: Chat Interaction
    
  • Chat Consultation title: Chat Consultation
    
• E-mail title: E-mail
  
  • Inbound E-mail title: Inbound E-mail
    
  • Outbound E-mail title: Outbound E-mail