Deployment Table of Contents Page

Welcome title: Genesys Co-browse 9.0 Deployment Guide

ProductOverview title: What is Genesys Co-browse?
Architecture title: Co-browse Architecture

• GenesysCo-browseSessions title: Genesys Co-browse Sessions
  
• Stickiness title: Stickiness
  
• CSSsynchronization title: CSS Synchronization
  
• StaticResources title: Static Resource Synchronization
  
• Co-browse_Modes title: Pointer Mode and Write Mode
  
• IFrames title: Co-browsing in Iframes
  

• CustomerQandA title: Customer Q&A
  

InstallingandDeployingGCB title: Installing and Deploying Genesys Co-browse

• RelatedComponents title: Related Components
  
• Sizing title: Sizing Information
  
• Redis title: Redis Prerequisite
  
• SupportedBrowsers title: Tested Browsers
  
• InstallationProcedures title: Install Genesys Co-browse Server
  
• InstallingthePlug-inforIW title: Install the Genesys Co-browse Plug-in for Workspace Desktop Edition
  
• ConfigWWEforCo-browse title: Configure Genesys Workspace Web Edition to Work with Co-browse
  
• ServingJSONP title: Serving JSONP
  
• StartAndStop title: Start and Stop Genesys Co-browse Server
  

WebsiteInstrumentation title: Website Instrumentation

LoadBalancing title: Configure a Cluster of Co-browse Servers

• CassandraNewIn850 title: Cassandra Configuration
  
• ConfigureLB title: Configuring a Load Balancer for Co-browse Cluster
  

TestwiththeCo-browseProxy title: Test with the Co-browse Proxy

• ZAProxy title: ZAProxy
  
  • UI-lessZAProxy title: UI-less ZAProxy
    
  • UI-basedZAProxy title: UI-based ZAProxy
    
• SecurityTesting title: Security Testing with ZAProxy
  

GCBReporting title: Integrating Genesys Co-browse with Genesys Historical Reporting

ReportingTemplates title: Genesys Co-browse Reporting Templates

• PulseTemplates title: Pulse Templates
  
  • PulseTemplatesImport title: Setting Up Reporting Templates in Pulse
    
  • PulseTemplatesDescription title: Pulse Templates Overview
    
• CCPulsePlusTemplates title: CCPulse+ Templates
  
  • CCPulsePlusTemplatesImport title: Setting Up Reporting Templates in CCPulse+
    
  • CCPulsePlusTemplatesDescription title: CCPulse+ Templates Overview
    

ConfigurationOptions title: Configuration Options

• cassandraEmbedded title: cassandraEmbedded Section
  
• cassandraKeyspace title: cassandraKeyspace Section
  
• cross-origin title: cross-origin Section
  
• chat title: chat Section
  
• cluster title: cluster Section
  
• cometd title: cometd Section
  
• forward-proxy title: forward-proxy Section
  
• http-proxy title: http-proxy Section
  
• http-security title: http-security Section
  
• log title: log Section
  
• metrics title: metrics Section
  
• redissection title: redis Section
  
• reportingsection title: reporting Section
  
• security title: security Section
  
• session title: session Section
  
• slave title: slave Section
  
• staticwebresources title: static-web-resources Section
  
• cobrowse title: cobrowse Section
  

TestingGCB title: Testing and Troubleshooting the Co-browse Solution

Limitations title: Co-browse Restrictions and Known Limitations

Co-browseSecurity title: Security

• LoadingCertificateforSSL title: Configuring Security Certificates for Jetty
  
• ConfiguringTLS title: Configuring TLS
  
• CassandraSecurity title: Cassandra Security
  
• SecureJMX title: Public JMX Authorization
  
• AgentAuthentication title: Agent Authentication