UG Table of Contents Page

Genesys Interactive Insights User's Guide title: Genesys Interactive Insights User's Guide

• New In This Release title: New In This Release
  
• Licensing Restrictions title: Licensing Restrictions
  

Managing Your BO Environment title: The BO Environment

Understanding the Reports title: Understanding the Reports

• Working With Reports in Web Intelligence title: Working With Reports in Web Intelligence
  

Understanding the Universe title: Understanding the Universe

• Measure Names title: Measure Names
  
• Classification of Measures title: Classification of Measures
  
• Available Media Types title: Available Media Types
  
• Source of Aggregated Information title: Source of Aggregated Information
  
• Measure Maps title: Measure Maps
  
• Media-Neutral Measure Mapping title: Media-Neutral Measure Mapping
  

Customizing the GI2 Universe and Reports title: Customizing the GI2 Universe and Reports

• Customizing Measure Definitions title: Customizing Measure Definitions
  
• Distinguishing Same-Named Queues title: Distinguishing Same-Named Queues
  
• Creating Week-Level Reports title: Creating Week-Level Reports
  
• Using 15-Minute Aggregation title: Using 15-Minute Aggregation
  
• Removing Fields from Reports title: Removing Fields from Reports
  
• Using Attached Data title: Using Attached Data
  
  • Example - Product Line and Product title: Example - Product Line and Product
    
• Changing the Forecast title: Changing the Forecast
  
• Using Cascading Prompts title: Using Cascading Prompts
  
• Reporting Outside the GMT Time Zone title: Reporting Outside the GMT Time Zone
  
• Setting the Scope of Analysis title: Setting the Scope of Analysis
  
• Troubleshooting Incompatibility title: Troubleshooting Incompatibility
  

Managing Performance title: Managing Performance

Migrating Reports from 7.6.x to 8.x title: Migrating Reports from 7.6.x to 8.x

More Information title: More Information