Library Table of Contents Page

Welcome

• AboutThisPDM
• DocChangeHistoryPDM

GIMOverview

• InfoMartDBSchema
• TenantViews

GIM850NewPDM

• InfoMartSchemaChanges

SubjectAreas

• SubjArea-Facts
• SubjArea-Calling_List_Metric
• SubjArea-Calling_List_To_Campaign
• SubjArea-Campaign_Group_Session
• SubjArea-Campaign_Group_State
• SubjArea-Campaign_Group_To_Campaign
• SubjArea-Contact_Attempt
• SubjArea-Interaction
• SubjArea-Interaction_Resource
• SubjArea-Interaction_Resource_State
• SubjArea-Mediation_Segment
• SubjArea-Place_Group
• SubjArea-Resource_Group
• SubjArea-Resource_Skill
• SubjArea-Summary_Resource_Session
• SubjArea-Summary_Resource_State
• SubjArea-Summary_Resource_State_Reason

InfoMartTables

• Table-ANCHOR_FLAGS
• Table-ATTEMPT_DISPOSITION
• Table-CALL_RESULT
• Table-CALL_TYPE
• Table-CALLING_LIST_METRIC_FACT
• Table-CAMPAIGN_GROUP_SESSION_FACT
• Table-CAMPAIGN_GROUP_STATE
• Table-CAMPAIGN_GROUP_STATE_FACT
• Table-CONTACT_ATTEMPT_FACT
• Table-CONTACT_INFO_TYPE
• Table-DATE_TIME
• Table-DIALING_MODE
• Table-GROUP_ANNEX
• Table-INTERACTION_DESCRIPTOR
• Table-INTERACTION_FACT
• Table-INTERACTION_RESOURCE_FACT
• Table-INTERACTION_RESOURCE_STATE
• Table-INTERACTION_TYPE
• Table-IRF_USER_DATA_CUST_1
• Table-IRF_USER_DATA_GEN_1
• Table-IRF_USER_DATA_KEYS
• Table-IXN_RESOURCE_STATE_FACT
• Table-MEDIA_TYPE
• Table-MEDIATION_SEGMENT_FACT
• Table-RECORD_FIELD_GROUP_1
• Table-RECORD_FIELD_GROUP_2
• Table-RECORD_STATUS
• Table-RECORD_TYPE
• Table-REQUESTED_SKILL
• Table-REQUESTED_SKILL_COMBINATION
• Table-RESOURCE
• Table-RESOURCE_ANNEX
• Table-RESOURCE_GROUP_COMBINATION
• Table-RESOURCE_STATE
• Table-RESOURCE_STATE_REASON
• Table-ROUTING_TARGET
• Table-SM_RES_SESSION_FACT
• Table-SM_RES_STATE_FACT
• Table-SM_RES_STATE_REASON_FACT
• Table-STRATEGY
• Table-TECHNICAL_DESCRIPTOR
• Table-TIME_ZONE
• Table-USER_DATA_CUST_DIM_1
• Table-WORKBIN

InfoMartViews

• View-CALLING_LIST
• View-CALLING_LIST_TO_CAMP_FACT
• View-CAMPAIGN
• View-GROUP
• View-GROUP_TO_CAMPAIGN_FACT
• View-PLACE
• View-PLACE_GROUP_FACT
• View-RESOURCE_GROUP_FACT
• View-RESOURCE_SKILL_FACT
• View-SKILL
• View-TENANT

InfoMart85Tables

• Table-CDR_FACT
• Table-CDR_DIM1
• Table-LDR_CAMPAIGN
• Table-LDR_DEVICE
• Table-LDR_FACT
• Table-LDR_GROUP
• Table-LDR_LIST
• Table-LDR_POSTAL_CODE
• Table-LDR_RECORD
• Table-COBROWSE_END_REASON
• Table-COBROWSE_FACT
• Table-COBROWSE_MODE
• Table-COBROWSE_PAGE
• Table-COBROWSE_USER_AGENT
• Table-CTL_GDPR_HISTORY
• Table-CHAT_SESSION_FACT
• Table-CHAT_SESSION_DIM
• Table-CHAT_THREAD_FACT
• Table-BGS_SESSION_FACT
• Table-BGS_BOT_NAME_DIM
• Table-BGS_BOT_DIM
• Table-BGS_SESSION_DIM
• Table-CALLBACK_FACT
• Table-CALLBACK_DIAL_RESULTS
• Table-CALLBACK_DIM_1
• Table-CALLBACK_DIM_2
• Table-CALLBACK_DIM_3
• Table-CALLBACK_DIM_4
• Table-GPM_FACT
• Table-GPM_MODEL
• Table-GPM_PREDICTOR
• Table-GPM_RESULT
• Table-GPM_DIM1
• Table-MEDIA_ORIGIN
• Table-POST_CALL_SURVEY_DIM_1
• Table-POST_CALL_SURVEY_DIM_2
• Table-POST_CALL_SURVEY_DIM_3
• Table-POST_CALL_SURVEY_DIM_4
• Table-POST_CALL_SURVEY_DIM_5
• Table-POST_CALL_SURVEY_DIM_6
• Table-SDR_ACTIVITIES_FACT
• Table-SDR_ACTIVITY
• Table-SDR_APPLICATION
• Table-SDR_CALL_DISPOSITION
• Table-SDR_CALL_TYPE
• Table-SDR_CUST_ATRIBUTES_FACT
• Table-SDR_CUST_ATRIBUTES
• Table-SDR_ENTRY_POINT
• Table-SDR_EXIT_POINT
• Table-SDR_EXT_HTTP_REST
• Table-SDR_EXT_REQUEST
• Table-SDR_EXT_REQUEST_FACT
• Table-SDR_EXT_REQUEST_OUTCOME
• Table-SDR_EXT_SERVICE_OUTCOME
• Table-SDR_GEO_LOCATION
• Table-SDR_INPUT
• Table-SDR_INPUT_OUTCOME
• Table-SDR_LANGUAGE
• Table-SDR_MESSAGE
• Table-SDR_MILESTONE
• Table-SDR_SESSION_FACT
• Table-SDR_SURVEY_ANSWERS
• Table-SDR_SURVEY_FACT
• Table-SDR_SURVEY_I1
• Table-SDR_SURVEY_I2
• Table-SDR_SURVEY_QUESTIONS
• Table-SDR_SURVEY_QUESTIONS_I1
• Table-SDR_SURVEY_QUESTIONS_I2
• Table-SDR_SURVEY_QUESTIONS_S1
• Table-SDR_SURVEY_QUESTIONS_S2
• Table-SDR_SURVEY_S1
• Table-SDR_SURVEY_S2
• Table-SDR_SURVEY_STATUS
• Table-SDR_SURVEY_SCORES
• Table-SDR_SURVEY_TRANSCRIPT_FACT
• Table-SDR_USER_INPUT
• Table-SDR_USER_INPUTS_FACT
• Table-SDR_USER_MILESTONE_FACT
• Table-SM_MEDIA_NEUTRAL_STATE_FACT

InfoMart85Views

• View-CDR
• View-CDR_DATE_TIME

InfoMartReferences

InfoMartIndexes

InfoMartPartitioning

InfoMartAdminTablesViews

• Table-CTL_AUDIT_LOG
• Table-CTL_ETL_HISTORY
• Table-CTL_EXTRACT_HISTORY
• Table-CTL_PURGE_HISTORY
• Table-CTL_TRANSFORM_HISTORY
• Table-CTL_UD_TO_UDE_MAPPING
• Table-CTL_UDE_KEYS_TO_DIM_MAPPING
• View-ADMIN_AUDIT_LOG
• View-ADMIN_ETL_JOB_HISTORY
• View-ADMIN_ETL_JOB_STATUS
• View-ADMIN_ETL_STEP_HISTORY
• View-ADMIN_EXTRACT_HISTORY
• View-CTL_ETL_HWM
• Table-STG_IDB_FK_VIOLATION
• Table-STG_TRANSFORM_DISCARDS

CallbackKVPs

AboutDataExport

Z_JobAids

• Z_Instructions
• Z_BlankSyntax
• Z_VerifyContent
• Z_VerifyContent2
• Z_GraphicsFilesUsed
• Z_GenerateExportLists
• Z_MigrationGuidePrep
• Z_InitialConversion
• Z_PrepareKVPsPage
• Z_GenerateDataExportList
• Z_PDMTemplates