Conference

When a conference or supervisor monitoring requests to start recording, a participant can request the conference to be recorded through the recording service. You can reuse the existing SIP Server call structure and treat recording and conference as separate services, and the participant requesting recording will be recording the output of the conference.

Recording Conference

When a third party recorder is used, the recorder will be recording a mixed output of the customer and agent, plus a separate stream of the supervisor.

SIP Dialog

The structure of the SIP dialog when recording a conference.