Ref Table of Contents Page

• Welcome title: iWD Data Mart Reference Guide
  
• IWDReporting title: IWD Reporting
  
  • IWDStatistics title: IWD Statistics
    
  • IWDTaskAttributes title: IWD Task Attributes
    
• IWDDataMartSchema title: IWD Data Mart Schema
  
  • IWDFactTables title: Fact Tables
    
  • IWDCoreFactTables title: Core Fact Tables
    
    • IWDTASK_FACTTables title: TASK_FACT Tables
      
    • IWASK_WORK_FACTTables title: TASK_WORK_FACT Tables
      
    • IWDTASK_EVENT_FACTTables title: TASK_EVENT_FACT Tables
      
    • EMAIL_FACTTables title: EMAIL_FACT Tables
      
    • RESOURCE_Table title: RESOURCE_ Table
      
  • iWDAggregateTables title: Aggregate Tables
    
    • IWDTASK_AGE_FACTAggregate title: TASK_AGE_FACT Aggregate
      
    • IWDTASK_AGENT_FACTAggregate title: TASK_AGENT_FACT Aggregate
      
    • IWDTASK_CLASSIF_FACTAggregate title: TASK_CLASSIF_FACT Aggregate
      
    • IWDTASK_CAPT_FACTAggregate title: TASK_CAPT_FACT Aggregate
      
    • IWDTASK_QUEUE_FACTAggregate title: TASK_QUEUE_FACT Aggregate
      
  • iWDDimensionTables title: iWD Dimension Tables
    
    • IWDAGEDimension title: AGE Dimension
      
    • IWDAGENTDimension title: AGENT Dimension
      
    • IWDBUSINESS_VALUEDimension title: BUSINESS_VALUE Dimension
      
    • IWDCAPTURE_POINTDimension title: CAPTURE_POINT Dimension
      
    • IWDCATEGORYDimension title: CATEGORY Dimension
      
    • IWDCUSTOM_DIMDimension title: CUSTOM_DIM Dimension
      
    • IWDCUSTOMERDimension title: CUSTOMER Dimension
      
    • IWDCUSTOMER_SEGMENTDimension title: CUSTOMER_SEGMENT Dimension
      
    • IWDDATE_TIMEDimension title: DATE_TIME Dimension
      
    • IWDDEPARTMENTDimension title: DEPARTMENT Dimension
      
    • IWDEVENT_DATEDimension title: EVENT_DATE Dimension
      
    • IWDEVENT_TIMEDimension title: EVENT_TIME Dimension
      
    • IWDINTERACTION_TYPEDimension title: INTERACTION_TYPE Dimension
      
    • IWDMEDIA_CHANNELDimension title: MEDIA_CHANNEL Dimension
      
    • IWDMEDIA_TYPEDimension title: MEDIA_TYPE Dimension
      
    • IWDMETRICDimension title: METRIC Dimension
      
    • IWDPRIORITYDimension title: PRIORITY Dimension
      
    • IWDPROCESSDimension title: PROCESS Dimension
      
    • IWDPRODUCTDimension title: PRODUCT Dimension
      
    • IWDQUEUEDimension title: QUEUE Dimension
      
    • IWDQUEUE_TARGETDimension title: QUEUE_TARGET Dimension
      
    • IWDRESULT_CODEDimension title: RESULT_CODE Dimension
      
    • IWDSKILLDimension title: SKILL Dimension
      
    • IWDSOLUTIONDimension title: SOLUTION Dimension
      
    • IWDSOURCE_PROCESSDimension title: SOURCE_PROCESS Dimension
      
    • IWDSOURCE_TENANTDimension title: SOURCE_TENANT Dimension
      
    • IWDSTATUSDimension title: STATUS Dimension
      
    • IWDTASK_EVENT_TYPEDimension title: TASK_EVENT_TYPE Dimension
      
    • IWDTENANTDimension title: TENANT Dimension
      
    • IWDTIME_ZONEDimension title: TIMEZONE Dimension
      
    • QA_REVIEW_DISP_CODEDimension title: QA_REVIEW_DISP_CODE Dimension
      
  • iWDSystemTables title: iWD System Tables
    
    • IWDDBStats title: DATABASE_STATS System
      
    • IWDETLSTATSGEN title: ETL_STATS_GENERAL System
      
    • IWDETL_AUDITSystem title: ETL_AUDIT System
      
    • IWDETL_CUSTOM_MAPSystem title: ETL_CUSTOM_MAP System
      
  • iWDViews title: iWD Views
    
  • Busmatrix title: Bus Matrices
    
• IWDETLJobs title: IWD ETL Jobs
  
  • IWDUsingKettle title: Using the Kettle ETL Tool
    
• CustomizingIWD title: Customizing IWD
  
  • CompIWDStatsAggs title: Composition of IWD Statistics and Aggregates
    
  • ActivIWDAggPlugins title: Activating IWD Aggregate Plugins
    
  • CustomExample title: Customization Example