RN Table of Contents Page

Welcome title: Release Notes - Genesys Engage cloud (Services Level)

AgentDesktop title: Agent Desktop (V.8)

AD title: Agent Desktop (V.9)

AgentSetup title: Agent Setup

API title: Genesys Engage cloud APIs

AUTH title: Authentication Service

GES title: Callback

CDDS title: Cloud Data Download Service

iWD title: Intelligent Workload Distribution

Cobrowse title: Co-browse

GplusAdapter title: CRM Gplus Adapters

• GAL title: Gplus Adapter (V.9) for Salesforce
  
• GAMSDynamics title: Gplus Adapter for Microsoft Dynamics 365
  
• GASN title: Gplus Adapter for Service Now
  

CXC title: CX Contact

Des title: Designer (v8.5)

Designer title: Designer

DC title: Digital Channels

CXI title: Genesys Customer Experience Insights (CX Insights)

GMS title: Genesys Mobile Services

Portal title: Genesys Portal

GPE title: Genesys Predictive Engagement

GPR title: Genesys Predictive Routing

HistRep does not exist. Click to create HistRep in Public

IVRAdmin title: IVR Administration

• GVPPaaS title: GVP PaaS
  

• GVPRep title: GVP Reporting
  

Outbound title: Outbound

OutboundAdmin does not exist. Click to create OutboundAdmin in Public

PlatformAdministration title: Platform Administration (GAX)

STA title: Recording, QM and Interaction Analytics

• RCBS title: Recording Cloud Backup Service
  

• SR title: Screen Recording Service
  

RTR title: Real-Time Reporting (Pulse)
Pulse title: Real-Time Reporting (v9)

CallRec does not exist. Click to create CallRec in Public

SP title: Genesys Softphone

• VDI title: Genesys Softphone VDI Adapter
  

WebRTC title: WebRTC Media Service

GW title: Genesys Widgets

VM does not exist. Click to create VM in Public

WorkforceManagement title: Workforce Management

Services does not exist. Click to create Services in Public