RN Table of Contents Page

Welcome title: Release Notes - Genesys Engage cloud (Services Level)

Schedule title: Global Platform Maintenance Schedule

AgentDesktop title: Agent Desktop (V.8)

AD title: Agent Desktop (V.9)

AgentSetup title: Agent Setup

API title: Genesys Engage cloud APIs

AUTH title: Authentication Service

GES title: Callback

CDDS title: Cloud Data Download Service

Cobrowse title: Co-browse

GplusAdapter title: CRM Gplus Adapters

• GAL title: Gplus Adapter (V.9) for Salesforce
  
• GAMSDynamics title: Gplus Adapter for Microsoft Dynamics 365
  
• GASN title: Gplus Adapter for Service Now
  

CXC title: CX Contact

Des title: Designer (v8.5)

Designer title: Designer

DeveloperConsole title: Developer Console

DC title: Digital Channels

CXI title: Genesys Customer Experience Insights (CX Insights)

EngageCloudEmail title: Email

eServices title: eServices Manager

GMS title: Genesys Mobile Services

iWD title: intelligent Workload Distribution

Portal title: Genesys Portal

• SSO title: Genesys SSO
  

GPE title: Genesys Predictive Engagement

GPR title: Genesys Predictive Routing

GRAT title: Genesys Rules

GTR title: Genesys Task Routing

HistRep does not exist. Click to create HistRep in draft

IVRAdmin title: IVR Administration

• GVPPaaS title: GVP PaaS
  

• GVPRep title: GVP Reporting
  

Outbound title: Outbound

OutboundAdmin does not exist. Click to create OutboundAdmin in draft

PDNA title: Performance DNA

PlatformAdministration title: Platform Administration (GAX)

STA title: Recording, QM and Interaction Analytics

• SR title: Screen Recording Service
  

• RCBS title: Recording Cloud Backup Service
  

SP title: Genesys Softphone

• VDI title: Genesys Softphone VDI Adapter
  

RTR title: Real-Time Reporting (Pulse)
Pulse title: Real-Time Reporting (v9)

CallRec title: Recording (Plug-in for GAX)

VM title: Voicemail

WebRTC title: WebRTC Media Service

GW title: Genesys Widgets

WorkforceManagement title: Workforce Management

Services title: Services

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