Products Management

ATC (Altocloud)

ATP (Agent Text Portal)
true

AVP (Agent Voice Portal)
true

AC (AudioCodes)

Best (Best Practices and White Papers)

BGS (Bot Gateway Server)

BDS (Billing Data Server)

PSAAS (Genesys Engage cloud)

G1 (Business Edition Premise)

BusSol (Business Solutions)

Business (Business)

CC (Call Concentrator)

README (CD Readmes)

CCTI (Cloud CTI)
true

Composer (Composer)

CS (Context Services)

CM (Conversation Manager)

CIP (Customer Interaction Portal)

CXA (CX Analytics)

CXB (CX Builder)

CXC (CX Contact)

DEC (Decisions)

DES (Designer)

DEZ (Designer Zone)

EGAG (Engage)
true

ES (Genesys Engage Digital (eServices))

ESChat (Genesys Engage Chat)

ESEmail (Genesys Engage Email)

ESDA (eServices Digital Administration)

EXEC (EX Engage Connector)

FAQs (FAQs)

GA (Genesys Administrator)

AS (Genesys Agent Scripting)

GAAP (Genesys Intelligent Automation)

CLBCK (Genesys Callback)

ST (Genesys Care/Support)

IHG (Genesys Engage cloud - IHG)
true

GCB (Genesys Co-browse)
Parent: true

Options (Genesys Configuration Options)

GCXI (Genesys Customer Experience Insights)

GDL (Genesys Data Layer)

GD (Genesys Desktop)

GDE (Genesys Dialog Engine)

GEC (Genesys Expert Contact)

GE (Genesys Express)

GH (Genesys Portal)

GPM (Genesys Predictive Routing)

GIM (Genesys Info Mart)

CR (Genesys Interaction Recording)

GDP (Genesys Interaction SDK)

GI2 (Genesys Interactive Insights)

GPH (Genesys IP Phone)

MS (Genesys Media Server)

GMS (Genesys Mobile Engagement)

GC (Workspace Web Edition)

GQM (Genesys Quality Management)

GRS (Genesys Rules System)

GSA (Genesys Skills Management)

GSE (Genesys Social Engagement)

SP (Genesys Softphone)

POR (Genesys SMS Aggregation Service)

GS (Genesys Studio)

GTM (Genesys Training Manager)

GV (Genesys Video Gateway)

GVP (Genesys Voice Platform)

GWE (Genesys Web Engagement)

GEM (Genesys Engagement Manager)

GWC (Genesys Widgets)

GETS (GETS)

GP (Gplus Adapters)

HPE (Hosted Provider Edition)

ISIG (Insight)

IWD (intelligent Workload Distribution)

ICON (Interaction Concentrator)

IXN (Interaction Management)

IV (IVR Interface Option)

KC (Knowledge Center)

GEKM (Knowledge Management)

LRM (License Reporting Manager)

LPA (LivePerson Adapter)

LDS (Load Distribution Server)

FR (Management Framework)

MSGA (Messaging Applications)

MSFT (Microsoft Docs)
true

Skype (Multimedia Connector for Skype for Business)

MMM (Mobile Messaging)
true

OS (Orchestration Server)

OU (Outbound Contact)

OCX (Outbound Contact eXpert)

OCS (Outbound for Cloud)
true

PDNA (Performance DNA)

PMA (Pulse Advisors)

PSDK (Platform SDK)

PEC (Premier Edition Cloud)

Premier (Premier)
true

EZP (Genesys Pulse)

PA (Pulse Advance)

QM (Quality Management)

RAA (RAA)

RN (Release Notes)

RT (Reporting)

SDK (SDK)

STT (Simulator Test Toolkit)

SIPC (SIP Cluster)

SESDK (SIP Endpoint SDK)

FS (SIP Feature Server)

SIPS (SIP Server)

GSV (SIP Voicemail)

SPMI (Genesys Interaction Analytics (GIA))

RTME (Stat Server)

SM (Stream Manager)

SMU (Use Cases and Blueprints)

System (System Level Guides)

TS (T-Servers)

UC (Use Cases)

UCC (UC Connector)

UCS (Universal Contact Server)

UMGR (User Manager)

R (Universal Routing)

VC (Voice Callback)

VG (VoiceGenie)

VTO (Voice Treatment Option)

WRTC (Web Real-Time Communications)

WM (Workforce Management)

IW (Workspace Desktop Edition)

HTCC (Web Services and Applications)

GWS (Web Services and Applications)

Ponydocs (Genesys Internal Resources)

CustomerTestEnvironment (Genesys Engage cloud Testing Environment)